Eric O. Email & Phone Number

Lutz, Fl, Us

Tampa, Florida, United States

Tampa, Florida, United States

Subject Matter Expert for Digital Signage and Visual Media hardware solutions for the Sales teams.Liaison between Sales, Product Development, Engineering and Marketing to bring new products to market.Responsible for developing new product ideas based on Client and Industry requests and trends.Consulted with Prospects and Clients on new projects involving visual media and edge compute hardware.

Oldsmar, Fl

Manage Sales Engineering Team which provide pre and post sales services for all products offered by the company.Development of new product solutions set for Digital Signage Sales team.Vendor relationship management for all digital signage hardware products to maximize product margins.Work with Sales team in pre-sales role to determine the best product sets for Client and Prospect opportunities.Work with the Support organization to bring product issues to our software and hardware vendors for solutions.Review and approve all digital signage and WiFi sales orders in NetSuite.Work with sales team to deliver correct solution set, hardware and pricing for digital signage hardware sales inquiries.Participate in prospect and client meetings to answer technical questions pertaining to Spectrio services.Work with Installation team to evaluate the hardware needs for installations after the sales process.Project management for large client projects from pre-sales through deployment.Work with Spectrio management on development of new platform or product ideas.Act as liaison between Sales Organization and Operations team to help facilitate process changes to streamline tasks and processes.Assist with technical integration for new company acquisition..

• Responsible for Client Service relationships and support of 1500+ digital signage locations throughout the Healthcare industry nationwide• Manage vendor relationships for development issues with digital signage, wayfinding and WiFi platforms used by the company• Vendor management for all digital signage platforms for entire support department• Technical sales engineer for Strategic Sales Department for digital signage platforms• Assist with hardware testing of return hardware and players to determine root causes of issues and hardware failure points.

• Management of Client Support department including audio recording studio, installations and support personnel and operations.• Responsible for hardware and software platform selection and development for the company’s digital signage software.• Maintain company IT infrastructure including desktop systems, server hardware, testing lab, and peripheral equipment.• Assist with software development and testing for company’s digital signage system• Vendor and purchasing management: responsible for all hardware procurement for Client installations.• Technical liaison for Sales and Account Management for all company products.• Develop departmental budgets that drive company strategic initiatives and goals

• Responsible for all support issues for the 500+ computers live in Client locations• Installation of Digital Display Marketing and Interactive Kiosks• Technical Expert for all National Client accounts• Testing and deployment of new hardware technology and software applications for improved operations• Installation/Integration of new systems via remote management and on-site installations

Relationship Manager – Entertainment Support (March 2001 – July 2002)• Primary Technical Contact to the National Client base for Client Services/Support issues• Coordinate with Program Management and Client Management for technical issues• Management and Reporting of Service Level performance for Support team• Developed new Career Development and Performance management benchmark system for Support team members • Queue Management process improvement projects including Case Priority, Workload Distribution, Issue Escalation and call-load performance for the Entertainment Support groupIndustry Support Manager – Petroleum and C-Store (PCS) Support (April 2000 – March 2001)• Coordinate with Program Management and Client Management for technical issues • Mentoring and Development of reporting Relationship Managers• Interfacing with National Client Help Desks on support issues and training • Operations Management of the PCS support team• Organized and implemented Live Call Handling in the Automotive Support group