Erico Oliveira personal email
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Brazilian, married, 34 years old. I'm passionate about technology and the pace it is evolving. Curious and self-learner by nature, I am always exploring new technologies and acquiring new knowledge that allows me to deal with the daily challenges of my work. I am a problem solver. =)I have solid experience (+ 15 years) in the IT area and I've been working as Senior Support Consultant for the past 4 years in a global leader company focused in Cybersecurity and Investigative intelligence. Most of my career is focused in the delivery and operation ecosystem, where I have obtained expertise in high-availability systems administration and management of complex Windows and Linux based environments.In the past few years, I have taken advantage of some opportunities and I am developing new abilities. Targeting allying my technical knowledge and ability to adapt, I am working closely with the projects and Customer success areas where I can develop skills related to leadership, communication and project management (my last specialization degree). > Experiences and abilities Highlights* Expertise managing windows and Linux systems;* Experience developing in Python and Shellscript* Solid background in processes and best practices of project management;* Experience working in a multi-cultural and worldwide team;* Good presentation skills developed delivering training sessions to teams worldwide;* Leadership profile, Organization, proactive behavior, good personal relationship and experience working in fast pacing and high pressure environments.
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Ceo And FounderSingularitybrFederal District, Brazil -
Ceo & FounderSingularitybr Oct 2024 - PresentSão Paulo, Brazil -
Senior Support ConsultantCognyte Sep 2019 - Oct 2024Brasília, Federal District, Brazil- System analyst and support Level 2-3 for Cyber Intelligence and Telecommunication Software.- Responsible to coordinate the deployment and implementation of new systems on the customer. - Customer-facing support remotely and on site.- Main technical point of contact for the brazillian customers.- System Administration of Windows Server and Unix systems on critical operations.- Advocate for the customer on internal meetings and strategic decisions.- Active voice on… Show more - System analyst and support Level 2-3 for Cyber Intelligence and Telecommunication Software.- Responsible to coordinate the deployment and implementation of new systems on the customer. - Customer-facing support remotely and on site.- Main technical point of contact for the brazillian customers.- System Administration of Windows Server and Unix systems on critical operations.- Advocate for the customer on internal meetings and strategic decisions.- Active voice on Project’s lifecycle. From planning to delivery and acceptance on each project.- Elaboration of technical and project documentation. - Strategic Assessments to Customer Success manager.- Participate on POCs with pre-sales team- Participate on Technical and operational training to the customers. Show less -
Support ConsultantSuntech | Grupo Verint Feb 2015 - Sep 2019Florianópolis Area, BrazilMain Activities:- System analyst and support Level 2-3 for Cyber Intelligence and Telecommunication Software.- Responsible to coordinate the deployment and implementation of new systems on the customer. - Customer-facing support remotely and on site.- Main technical point of contact for the brazillian customers.- System Administration of Windows Server and Unix systems on critical operations.- Preventive maintenance and risk management for complex scenarios.-… Show more Main Activities:- System analyst and support Level 2-3 for Cyber Intelligence and Telecommunication Software.- Responsible to coordinate the deployment and implementation of new systems on the customer. - Customer-facing support remotely and on site.- Main technical point of contact for the brazillian customers.- System Administration of Windows Server and Unix systems on critical operations.- Preventive maintenance and risk management for complex scenarios.- Advocate for the customer on internal meetings and strategic decisions.- Active voice on Project’s lifecycle. From planning to delivery and acceptance on each project.- Technical and operational training to the customers.- Elaboration of technical documentation. Show less
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Support AnalystSuntech | A Verint Company May 2012 - Feb 2015Florianópolis Area, BrazilMain Activities:System analyst and support level 2 for solutions developed locally (Telecom). Administration and maintenance of high availability Linux and Windows systems. Proactive monitoring of logs and indicators to assure the health of the operations.Management of the risk management plan for complex systems.Customer-facing support and trainings.Deployment and documentation of new projects.
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Support Analyst And Product ManagerKingvoice Nov 2008 - May 2012Ourinhos, São Paulo, BrazilManagement of support level 1 and 2 team and responsible for the support level 3.Product Manager for system used by VoIP service providers. Technical and strategic administration of big and small VoIP service providers.Role on the Sales Team as Technical specialist. Role on the R&D team defining the system roadmap and following up all the solution lifecycle. Main experiences: - Shell scripting - Firewall (Iptables) - Proxy (Squid) -… Show more Management of support level 1 and 2 team and responsible for the support level 3.Product Manager for system used by VoIP service providers. Technical and strategic administration of big and small VoIP service providers.Role on the Sales Team as Technical specialist. Role on the R&D team defining the system roadmap and following up all the solution lifecycle. Main experiences: - Shell scripting - Firewall (Iptables) - Proxy (Squid) - Routing - Networking (Switches and routers) - Samba protocol - DNS (Bind) - Log Management (Rsyslog / Logrotate) - VPNs (OpenVPN/IPSec) - Virtualization (VBox / Zen) - Databses (MySQL / Postgres) - Hardware maintenance (Dell/HP) - Mediagateways (AudioCodes / Khomp / Dlink / Cisco) - Asterisk - FreePBX - SIP and SS7 protocols - Management and configuration of E1 Links (R2 / ISDN) Show less -
It TechnicianCafé Com Net Jan 2008 - Apr 2008Ourinhos, São Paulo, BrazilBasic infrastructure maintenance and basic network administration.
Erico Oliveira Skills
Erico Oliveira Education Details
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Senac –Technology University Of Sc – Santa Catarina StateProject Management Areas -
Fatec – Technology University Of São Paulo – São Paulo StateComputer/Information Technology Administration And Management
Frequently Asked Questions about Erico Oliveira
What company does Erico Oliveira work for?
Erico Oliveira works for Singularitybr
What is Erico Oliveira's role at the current company?
Erico Oliveira's current role is CEO and Founder.
What is Erico Oliveira's email address?
Erico Oliveira's email address is er****@****ail.com
What schools did Erico Oliveira attend?
Erico Oliveira attended Senac –technology University Of Sc – Santa Catarina State, Fatec – Technology University Of São Paulo – São Paulo State.
What are some of Erico Oliveira's interests?
Erico Oliveira has interest in Economic Empowerment, Politics, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is Erico Oliveira known for?
Erico Oliveira has skills like Linux, Voip, Tcp/ip, Operating Systems, Mysql, Network Administration, Windows, Ip, Shell Scripting, Sip, Sql, Linux Firewalls.
Not the Erico Oliveira you were looking for?
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3overalt.com.br, gmail.com, scriptcase.net
2 +819963XXXXX
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Erico Oliveira
Software Architect In Research & Development | Csm | Cloud | Sap Technologies | Java Spring | IotBelo Horizonte, Mg2gmail.com, sigga.com2 +131841XXXXX
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