Senior Manager Of User Experience And Product Design
CurrentLeading a team of UX Product Designers in the delivery of JCPenney's digital product portfolio.
Nov 2022 - Present
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Eric Ortiz Email & Phone Number
Senior Manager of User Experience and Product Design
at
JCPenney
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager of User Experience and Product Design
Location
San Antonio, Texas Metropolitan Area, United States
Company size
Who is Eric Ortiz? Overview
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Quick answer
Eric Ortiz is listed as Senior Manager of User Experience and Product Design at JCPenney, a with 33464 employees, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Eric Ortiz.
Eric Ortiz previously worked as Lead User Experience Designer at American Advisors Group and Lead Creative Designer at Usaa. Eric Ortiz holds Computer Science from The University Of Texas-Pan American.
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JCPenney
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Profile bio
About Eric Ortiz
20+ years of hands-on UX Design experience. A servant leader with a passion for achieving success through teamwork and collaboration. Empathetic, Accountable, Results-Driven
Current workplace
Eric Ortiz's current company
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Jcpenney
7 roles
Eric Ortiz work experience
A career timeline built from the work history available for this profile.
Lead User Experience Designer
- Created designs for the next iteration of AAG.com based on user research, data, and SEO analytics.- Performed Brand Creation and all UX Design for an affiliated company website.- Designed an innovative multi-step Retirement & Home Equity planning application; coordinated with 3rd party business partners.- Collaborated with the Optimization, Development, Content, and Compliance partners.- Evangelized Human-Centered Design.- Mentored other design professionals.
Jun 2021 - Nov 2022
Lead Creative Designer
Serve as Team Lead for a group of Designers and Producers with various levels of experience (entry to senior level).Lead Designer for Auto Insurance Acquisition and Servicing.Evangelized Design Thinking methodologies.Functioned as Remote and Onsite employee.Led Human-Centered Design workshops with Business stakeholders.Led designs from Ideation through Implementation.Conducted UX Research.Provided detailed Visual Designs.Responsible for designing and maintaining complex applications including Auto Insurance Acquisition and Servicing, Claim Communication Center, and USAA MemberShop.Built strong relationships with Experience Owners, Digital Partners, Product Owners, and IT Team to work collaboratively in order to create the best experiences possible while respecting constraints.Ensured new design features evolve the Design Language System.Critiqued the user experience objectively.Looked for new user experience opportunities, and monitored current trends.Leveraged data to make business decisions via Optimization (Multivariate Testing).Collaborated with partners to schedule, plan and design for user tests, user flows, and Usability.Continually worked to build a highly functional design team while maintaining overall positive morale.Built clickable prototypes, information architecture, and wireframes.Champion of Accessibility Standards.Trained new team members (Designers and Producers).Mentor design practitioners across the entire community.Served as interim Design Director.Recruited, interviewed, and hired design practitioners (Designers, Producers, Front-end Developers) for the team.
Jun 2006 - Oct 2019
Creative Designer
Design and developed highly functional prototypes for USAA.com.Developed internal applications.
Jun 2004 - Jun 2006
Jul 2002 - Aug 2003
Web Designer
Designed and developed web applications for the first version of USAA.com as well as internal applications (New Company/Garrison).
May 1999 - Jul 2000
Owner/Web Designer
Eote Web Design
Designed and developed websites for local businesses and school districts.
Oct 1997 - May 1999
Team & coworkers
Colleagues at JCPenney
Other employees you can reach at jcpenney.com. View company contacts for 33464 employees →
DD
Damaris Diaz
Colleague at JcpenneyBrooklyn, New York, United States
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JD
Jeff Donovan
Colleague at JcpenneyGrapevine, Texas, United States
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MC
Michelle Coffey
Colleague at JcpenneyAbilene, Texas, United States
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KS
Kristine Sanchez
Colleague at JcpenneyOrlando, Florida, United States
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HA
Helen Antezano
Colleague at JcpenneyFresno, California, United States
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TN
Tracey Noll
Colleague at JcpenneyGreenville, North Carolina, United States
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RC
Ronaldo Chavez-Cardenas
Colleague at JcpenneyYakima, Washington, United States
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JS
Jodi Scott
Colleague at JcpenneyFargo, North Dakota, United States
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DC
Deborah Council
Colleague at JcpenneyDallas, Texas, United States
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JC
Jeany Christensen
Colleague at JcpenneyPayson, Utah, United States
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Damaris Diaz
Colleague at JcpenneyBrooklyn, New York, United States
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JD
Jeff Donovan
Colleague at JcpenneyGrapevine, Texas, United States
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MC
Michelle Coffey
Colleague at JcpenneyAbilene, Texas, United States
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KS
Kristine Sanchez
Colleague at JcpenneyOrlando, Florida, United States
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HA
Helen Antezano
Colleague at JcpenneyFresno, California, United States
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TN
Tracey Noll
Colleague at JcpenneyGreenville, North Carolina, United States
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RC
Ronaldo Chavez-Cardenas
Colleague at JcpenneyYakima, Washington, United States
View →
JS
Jodi Scott
Colleague at JcpenneyFargo, North Dakota, United States
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DC
Deborah Council
Colleague at JcpenneyDallas, Texas, United States
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JC
Jeany Christensen
Colleague at JcpenneyPayson, Utah, United States
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1 education record
Eric Ortiz education
FAQ
Frequently asked questions about Eric Ortiz
Quick answers generated from the profile data available on this page.
What company does Eric Ortiz work for?
Eric Ortiz works for JCPenney.
What is Eric Ortiz's role at JCPenney?
Eric Ortiz is listed as Senior Manager of User Experience and Product Design at JCPenney.
Where is Eric Ortiz based?
Eric Ortiz is based in San Antonio, Texas Metropolitan Area, United States while working with JCPenney.
What companies has Eric Ortiz worked for?
Eric Ortiz has worked for Jcpenney, American Advisors Group, Usaa, Aquent, and Eote Web Design.
Who are Eric Ortiz's colleagues at JCPenney?
Eric Ortiz's colleagues at JCPenney include Damaris Diaz, Jeff Donovan, Michelle Coffey, Kristine Sanchez, and Helen Antezano.
How can I contact Eric Ortiz?
You can use AeroLeads to view verified contact signals for Eric Ortiz at JCPenney, including work email, phone, and LinkedIn data when available.
What schools did Eric Ortiz attend?
Eric Ortiz holds Computer Science from The University Of Texas-Pan American.
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