As a life coach, I help men who are angry and frustrated with their lives find clarity and learn how to tap into their inner compass. I will guide you through your life’s challenges that are holding you back from being the honorable man you are meant to be – one that lives with purpose and accomplishment. The adventure of life is not meant to be a single player game. We all have moments when we can use a guide to get through a difficult challenge that we are presented with. I'm Eric Almeida and I'll be honored to be your guide.• Problem-Solving Skills: Provide customized support to clients, actively listening to their concerns, identifying challenges, and guiding them toward achieving personal goals.• Communication: Deliver exceptional customer service through empathetic and solution-oriented communication, ensuring client satisfaction and long-term success.• Organizational Skills: Manage time effectively, balancing multiple clients, scheduling appointments, and maintaining punctuality, relevant to meeting customer service response times.• Recordkeeping: Maintain detailed client records, demonstrating strong organizational and documentation skills relevant to handling customer inquiries.• Technical Skills: Utilize video conferencing tools (Zoom), phone and messaging platforms to ensure client engagement and satisfaction in a remote environment.• Confidentiality & Security: Manage confidential client information and sessions using secure digital platforms, maintaining a high standard of data protection while working from home.

• Instruction: Educated customers about the history, value, and care of antiques, demonstrating product expertise and the ability to communicate complex information clearly.• Relationship Building: Delivered exceptional customer service by greeting customers, answering inquiries, and providing personalized assistance in finding unique antique items.

• Tenant Support: Acted as the primary point of contact for residents, addressing inquiries, resolving complaints, and ensuring a positive living experience.• Compliance and Fair Housing Practices: Educated tenants on HUD regulations and property policies, ensuring adherence to fair housing laws and promoting inclusivity.

• Manage the shipping department staff to ensure proper processing of retail/wholesale orders• Process incoming orders via email and phone from wholesale and retail customers into QuickBooks• Provide conflict resolution for customer complaints• Maintain retail website inventory using PrestaShop• Compile sales figures for market analysis and projections for various products

• Oversee receptionist area, including telephone and in-person inquires• Enter and maintain new home listing data onto online database• Provide technical support for issues involving office computers, phones system, copier/scanner, wireless internet, and mobile devices• Draft and submit advertisements for the local newspaper and radio advertising• Assist with design and development of a modernized company website and email system

• Negotiate contracts for services offered by hotels for social groups, corporations, government agencies & local educational institutions• Coordinate among management teams between seven hotels of varying brands• Build and maintain existing group accounts• Train employees on effective sales techniques to increase hotel patronage• Employee of the year - 2013

• Coordinate appointments for home showings• Educated clients in the home buying process• Worked with lenders to complete financing requirements• Negotiated price and terms of the purchase