Eric Parks

Eric Parks Email and Phone Number

Customer Service Associate @ Amazon.com
Waupun, WI, US
Eric Parks's Location
Waupun, Wisconsin, United States, United States
About Eric Parks

Eric Parks is a Customer Service Associate at Amazon.com. He possess expertise in lean manufacturing, six sigma, spc, engineering, supplier quality and 12 more skills.

Eric Parks's Current Company Details
Amazon.com

Amazon.Com

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Customer Service Associate
Waupun, WI, US
Eric Parks Work Experience Details
  • Amazon.Com
    Customer Service Associate
    Amazon.Com
    Waupun, Wi, Us
  • Broan-Nutone
    Global Quality Systems Manager
    Broan-Nutone Feb 2017 - Present
    Hartford, Wi, Us
    Broan, a Madison Air company, leads the industry with forward-thinking residential ventilation and home automation solutions along with award winning customer service. Headquartered in Hartford, Wisconsin, Broan-NuTone employs over 2,500 people across all of our manufacturing plants and offices.- Pioneered the data analytics program at Broan. Net Result: A new Power BI steering committee coordinating the creation of Apps at all sites (Quarterly Quality Category Review, Supplier PPM, Customer Satisfaction, Top SKU Defects, Customer Quality & Global Metrics), 155 users in the system using Power BI. - Aligned Broan’s global quality metrics. Net Result: Four plants utilizing the same metrics with the same definition. (COPQ%, Ext PPM, Int PPM and Supplier PPM)- Lead the Oracle Agile Product Quality Module Implementation Net Result: Common PPAP, Deviation, NCR, CAR and SCAR processes at all four sites. - Developed the ISO 9001:2015 Internal Auditor Program in Hartford. Net Result: 20 qualified internal auditors. • Re-Engineering the Customer Complaint program. Net Result: A new risk based process to prioritize complaints and a new Power BI based problem solving process to reduce MCT for closing complaints• Lead the Return Goods team (7) while driving process efficiency improvements.
  • Robbins Manufacturing, Inc.
    Quality / Engineering Manager
    Robbins Manufacturing, Inc. Sep 2015 - Feb 2016
    Robbins Manufacturing, Inc. (RMI) is a custom metal fabricator and custom powder coater for all types of industries. It is our goal to provide quality products at a competitive price, and to provide our customer with the level of service that they need and deserve, no matter how big or how small the job. - Implement a New Product Introduction team based on Quick Response Manufacturing principles that reduced the Manufacturing Critical Path Time for Order to Manufacturing by 80%. - Maintain and improve the ISO 9001:2008 Quality System- Expand the use of Root Cause Analysis and the Corrective Action System.- Implement Weak Point Management as developed by Toyota to highlight the highest priority problems that need resolution.- Integrate the Quality / Engineering functions into Robbins new ERP system (Epicor).
  • Robbins Manufacturing, Inc.
    Operations Manager
    Robbins Manufacturing, Inc. Dec 2012 - Sep 2015
    - Manage the overall operations for a $40 Million business which include: metal fabrication, welding, powder coating line and wet paint facility.- Drive cost improvement projects from a lean perspective.- Ensure that our customer requirements are being met - on time delivery, quality and expedited parts and/or services.- Provide the management team with training to move them to the next level. Currently training and implementing projects using "The Great Discovery" by Mikel Harry.- Improve the quality program with the help of the Quality Manager.Direct management responsibilities for production control, shipping and engineering.
  • Robbins Manufacturing, Inc.
    Quality Manager
    Robbins Manufacturing, Inc. Jun 2012 - Nov 2012
    - Improved product quality by employing 8D problem solving and root cause analysis. Net Results: 60+ customer corrective actions closed. Improved relations.- Develop a paint and shipping quality team. Net Results: Improved paint quality, reduced rework and fewer shipping errors.- ISO Management Rep. Net Results: Maintained ISO 9001 certification.
  • Milsco Manufacturing
    Global Quality Manager
    Milsco Manufacturing Jan 2011 - Jun 2012
    Milwaukee, Wisconsin, Us
    Milsco Manufacturing, a unit of Jason Incorporated, is a leading supplier of seating solutions for heavyweight motorcycle, turfcare, construction equipment, agricultural vehicles, power sport, material handling and mobility markets. Since 1924, Milsco has established reputation, credibility and customer intimacy by designing and manufacturing high-quality seat systems and perfecting the art of design. - Corporate resource dedicated to improving and standardizing quality processes within five facilities.Implementing six sigma practices throughout the operations.Supporting and enhancing the lean initiative.- Implementing automated data collection and statistical process control on key processes.- Driving true root cause analysis, problem solving and effective corrective actions throughout the operations.
  • Nutek Engineering
    Owner / Lead Auditor
    Nutek Engineering 2005 - Jan 2011
    A privately held quality consulting business focused on providing quality engineering services and customized training.- National Biodiesel Board - Lead BQ9000 Audits with biodiesel producers and marketers. Net Results: Over 20 biodiesel plants and marketers audited and certified
  • John Deere
    Supplier Quality Engineer
    John Deere Aug 2003 - Sep 2010
    Moline, Il, Us
    John Deere a world leader in providing advanced products, technology and services for customers whose work is revolutionizing agriculture and construction — those who cultivate, harvest, transform, enrich and build upon the land to meet the world's increasing need for food, fuel, shelter and infrastructure- Responsible to the Quality Manager for maintaining the quality through ensuring that the quality planning process was performed on all new and existing parts within the commodities of engines, transmissions, casting and machined components for several new product introductions. - Quality lead for Continuous Variable Transmission transfer. Net Results: $3 million worth of CVT business transferred without a business interruption and 15 clutches improved.- Co-Managed the resourcing of 70+ manufactured parts to multiple suppliers in India, China and the US. Net Results: Cost reductions of approximately $3.5 million and cost avoidances of $600,000.- Managing 41 suppliers with 450 parts for multiple new product introductions. Net Results: 450 approved PPAPs for two new lines which produce 1200 units per day.- Lead the Point of Assy Audit six sigma project. Net Results: Improved Product First Pass Yield from 75% to 90%+. - Co-developed and implemented a process called Part Level Quality Planning. Net Results: A division wide process for quality planning on all new product introductions. 100+ suppliers performed PLQP on over 1000 parts in 2005.- Developed and implemented Complex Component Quality Planning Net Results: Detailed PPAPs on critical features within 14 engines and 12 transmissions.
  • Mercury Marine
    Supplier Quality Engineer
    Mercury Marine 1998 - 2003
    Fond Du Lac, Wi, Us
    Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. - Responsible for maintaining quality at supplier level including machining, steel, and coatings (paint and plating). Coordinating outsourcing activities and quality improvement/cost reduction projects. - Led a team to improve quality within our Stainless Steel Bar Stock supply base. Net Results: Reprocessed the steel and drove PPM from 350,000 to 0 in a one year span. Cost reduction for productivity improvement $150,000.- Co-managed the outsourcing of three (3) cylinder block (6 - 20 HP 2 Stroke) machining projects. Net Results: Avoided capital expenditure of $3,000,000, and improved product quality.- Outsourced drive shaft housing machining project. Net Result: Avoided capital purchase of $300,000, reduced cost, and improved quality.
  • Mercury Marine
    Quality Engineer
    Mercury Marine 1998 - 2003
    Fond Du Lac, Wi, Us
    - Responsible for improving quality in block machining, reducing test cell defects and starting up two (2) new block machining lines.- Co-led a project to move all V-6 cylinder blocks onto a new Mazak Palletech system. Net Results: Increased capacity 50% and increased sales. Flexibility was improved and all blocks were proven to be capable.- Transferred three (3) cylinder blocks onto a new Mazak Palletech system and implemented a new hone. Net Results: Improved quality and decreased downtime.- Maintained and monitored quality on two (2) powerhead assembly lines.- Established and maintained three (3) cylinder block lines; 6-15 HP 2 stroke and 30 - 60 HP 4 stroke and two (2) V6 blocks - 115 – 250 HP.
  • Cummins, Inc
    Quality Engineer
    Cummins, Inc 1997 - 1998
    Columbus, Indiana, Us
    Cummins Inc., a global power technology leader, is a corporation of complementary business units that design, engineer, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions, and electrical power generation systems. - Responsible for maintaining quality within the injector cup grinding line with additional responsibilities for implementation of new equipment as required.- Implemented two (2) high precision ID Grinders, one (1) water jet de-burr machine and all appropriate gauging for a new injector. Net Result: Supported the product launch of Signature 600 Series diesel engine.- Assisted in the development of documentation for QS-9000 implementation. Net Result: Achieved QS-9000 implementation.- Resolved "Barrel Distortion" in the heat treating of Celect Injector Barrels. Net Result: Decreased downtime and eliminated 100% inspection.
  • Federal-Mogul
    Quality Engineer
    Federal-Mogul 1993 - 1997
    Northville, Michigan, Us
    Federal-Mogul Powertrain is a leading global supplier of engine components to the world’s manufacturers of vehicles and equipment in the automotive, light, medium and heavy-duty commercial, marine, rail, power generation and industrial markets.- Responsible for monitoring and maintaining quality throughout the two (2) machine shops and two (2) foundries. - Supervised three quality technicians and implemented procedures for QS-9000.

Eric Parks Skills

Lean Manufacturing Six Sigma Spc Engineering Supplier Quality Manufacturing Fmea Manufacturing Engineering Root Cause Analysis Ppap Apqp Continuous Improvement Product Development Design Of Experiments Value Stream Mapping Quality Management Kaizen

Eric Parks Education Details

  • Milwaukee School Of Engineering
    Milwaukee School Of Engineering
    Engineering Management
  • Midwest Renewable Energy Association
    Midwest Renewable Energy Association
    Solar And Wind
  • University Of Wisconsin-Stout
    University Of Wisconsin-Stout
    Industrial Tech
  • Rochester Community College
    Rochester Community College
    Robotics

Frequently Asked Questions about Eric Parks

What company does Eric Parks work for?

Eric Parks works for Amazon.com

What is Eric Parks's role at the current company?

Eric Parks's current role is Customer Service Associate.

What is Eric Parks's email address?

Eric Parks's email address is pa****@****ere.com

What is Eric Parks's direct phone number?

Eric Parks's direct phone number is +192025*****

What schools did Eric Parks attend?

Eric Parks attended Milwaukee School Of Engineering, Midwest Renewable Energy Association, University Of Wisconsin-Stout, Rochester Community College.

What skills is Eric Parks known for?

Eric Parks has skills like Lean Manufacturing, Six Sigma, Spc, Engineering, Supplier Quality, Manufacturing, Fmea, Manufacturing Engineering, Root Cause Analysis, Ppap, Apqp, Continuous Improvement.

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