Eric Ray work email
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Eric Ray personal email
My name is Eric Ray, and before you read on, I would like to thank you for taking the time to check out what I've been up to 40 hours a week, 52 weeks a year. I worked in the call center industry both during and after completing my undergrad degree at UMass Amherst. I started off with being a student caller for the UMass alumni association and eventually became the dialer administrator for 2 different collections call centers. The call center industry treated me well during my 6 years, but I needed a change. I wanted to wake up and go to work in an industry that I felt passionate about.Beer is both a passion and a hobby of mine, and I became obsessed with the idea of making a career in the beer industry. To help me achieve this, I began taking classes at the University of Vermont towards a certificate in the Business of Craft Beer with a focus on sales and advertising. While taking these classes I left my job in the call center industry and started working as a merchandiser for a local beer distributor. I was promoted within a year and currently have my own territory as a sales representative.I now wake up every morning and am excited to go to work. I am continuously challenged and am learning every day in the ever-changing beer industry.I look forward to connecting with like-minded individuals who share the same passion as me about the beer industry. Feel free to reach out and connect with me, and thank you for taking the time to read my profile.
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Sales RepresentativeQuality Beverage Dec 2016 - PresentUsI call on a total of 58 on and off premise accounts selling primarily both domestic and craft beer. My daily responsibilities include:- Meeting with accounts daily, rotating stock, building displays, reviewing their current inventory, and putting together their weekly order- Continuously reviewing and educating myself on pricing and products in our portfolio- Communicating pricing and product changes with my accounts to ensure that they have the most up to date information- Staying on top of each accounts AR to ensure that they are within our terms -
Dialer ManagerZwicker & Associates, P.C. Mar 2016 - Dec 2016UsI maintained the daily operation of a Noble Systems dialer across 2 third-party collections call center locations. My daily responsibilities included:- Maintaining and creating calling campaigns for up to 6 different clients- Producing and monitoring agent productivity reports, working with management to point out gaps in productivity- Worked with agents and management to troubleshoot and improve calling strategies- Worked with the audit team to ensure that dialing was compliant all federal, client, and state dialing laws. -
Dialer AdministratorDigital Federal Credit Union Aug 2013 - Feb 2016Marlborough, Massachusetts, UsI maintained the daily operation of a Noble Systems dialer in the collections department of Digital Federal Credit Union. My daily responsibilities included: - Campaign creation - Scheduling - IVR & ACD maintenance - End user training - Monitoring & reporting on agent productivity and department service levelWorking in the collections industry, it is often difficult to capture a members attention enough for them to want to communicate back. To capture that attention I created campaigns using multiple channels of communication including outbound dialing, e-mail, and voicemail that meet the focus of both the department and the credit union, while making sure that we are meeting TCPA guidelines.I also worked as a liaison between my department and our IT department, helping agents on the floor if they were experiencing any technology related issues and submitting tickets to IT if I couldnt resolve the issue myself. -
Consumer Debt CollectorDigital Federal Credit Union Feb 2013 - Aug 2013Marlborough, Massachusetts, UsI worked as a consumer debt collector at Digital Federal Credit Union. I communicated members who were delinquent on their loans and educated them on how to get back on track.
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Seasonal SalesBose Corporation Oct 2012 - Jan 2013Framingham, Massachusetts, Us-Received inbound calls from customers responding to television, print, or direct mail advertisements.-Educated the customer about products, and then suggests the product that would best fit the customers needs through active listening.-Asked for the sale and then processes the order through a complex business system.-Handled customer service issues including customer returns and product tracking. -
Cook & ServerBig Al’S Pizza Apr 2010 - Jan 2013-Received and completed orders in a popular, fast paced pizza/sub shop while providing great customer service.-Trained other staff members.-Juggled multiple tasks in key positions including cooking, answering the phone, customer service, and cleaning.-Utilized strong communication skills to share detailed order information with other cooks.
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CallerUniversity Of Massachusetts Annual Fund Feb 2010 - May 2012CallerSolicited over $25,000 for UMass from alumni, parents, and friends of the university.Using strong communication skills to inform alumni about what’s happening at the University and explaining the importance of giving back to their Alma Mater.
Eric Ray Skills
Eric Ray Education Details
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University Of VermontGeneral -
Isenberg School Of ManagementManagerial Resource Economics
Frequently Asked Questions about Eric Ray
What company does Eric Ray work for?
Eric Ray works for Quality Beverage
What is Eric Ray's role at the current company?
Eric Ray's current role is Sales Representative.
What is Eric Ray's email address?
Eric Ray's email address is er****@****rpc.com
What schools did Eric Ray attend?
Eric Ray attended University Of Vermont, Isenberg School Of Management.
What skills is Eric Ray known for?
Eric Ray has skills like Customer Service, Microsoft Office, Data Analysis, Powerpoint, Microsoft Excel, Microsoft Word, Research, Teamwork, Social Media, Statistics, Time Management, Market Research.
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