Eric Beatty Email & Phone Number

Eric Beatty is a Lead Digital Transformation Consultant and Team Lead at Docusign. He engages with key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. Eric brings a framework of expertise in Docusign Center of Excellence (COE) creation, use-case identification (e.g. intake, prioritization, roadmap creation), industry best practices and change management, key performance indicator (KPI) definition and tracking, program-level reporting of accomplishments, risks, and return on investment. He works in concert with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. As a Customer Success Architect, he is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform leading to a modern System of Agreement.Prior to his current role, Eric was the Program Management Sr. Program Manager for Citi Global Wealth focusing on Reengineering, Transformation and Business Technology. His focus included building and designing global strategies for new functionality, process improvements, and client experience enhancements. He supported global adoption of Citi’s Global eSignature and Digital Transaction solutions to all lines of business within Citi spanning 170+ countries, ultimately toward a common vision.• IT Professional / Project Manager with more than 15+ years of experience in Business Application support and systems migration in multiple platforms.• Driving Global adoption of DocuSign to all lines of business within Citi including GCB, ICG, EO&T and Shared Services spanning 170+ countries ultimately toward a common vision.• Experience in Process Improvement, Release and Change Management process.• Extensive experience in Technical Support services, Incident, and Problem Management process.• Project Management experience with Global Business Implementations that delivered increased shareholder value and ROI with a focus on delivering business solutions.• Successful in Planning, Organizing, and Leading Projects within timeframe.• Ability to engage with various levels of leadership affords great opportunity of exposure within the US and globally.

Listed skills include Business Analysis, Project Management, Management, Business Requirements, and 39 others.

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  Team Lead, Digital Transformation Consulting

  Docusign

  Nov 2023 - Present - Tennessee, United States

  Assist customers with understanding business and organizational impact due to digital transformation with specific guidance on change management (short-term and long-term recommendations).Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changesProvide customers with industry tailored points of view and guidance based on successful engagements with hundreds of other deployments. This would include industry preferred authentication… Show more Assist customers with understanding business and organizational impact due to digital transformation with specific guidance on change management (short-term and long-term recommendations).Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changesProvide customers with industry tailored points of view and guidance based on successful engagements with hundreds of other deployments. This would include industry preferred authentication types, low hanging fruit processes to attack first, second and third as well as regulatory and compliance implications where applicable.Analyze and provide prescriptive guidance on legacy Systems of Agreement with a focus on building a multi-year roadmap to move to a modern DocuSign platform including end-to-end process maps with ROI versus Complexity charted.Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changes. Show less