Eric Pénisson Email & Phone Number

Paris, Fr

Paris Area, France

-Member of the executive committee at Altitude Software (Easyphone in France), a leader in omnichannel customer engagement providing innovative, open and flexible solutions to improve Customer Experience for enterprises (CPE / Cloud).-Developped a channel and alliances strategy to complement the traditional direct sales approach, with 30 partners recruited in 3 years.-Driving Sales and Operations in a growing territory: Europe, Latam, Asia Pacific, Middle East, Africa.-Due diligence for acquisition by Enghouse.

France

-Member of the executive committee. 5 years heading Business Units targeting Enterprise markets: SMB, Large Enterprises, Terminals, Call Centers (500 people, 500 M€ of revenue). -Led traditional telephony business transformation towards new digital models based on software, multimedia and cloud.-Negotiated innovative contracts and partnerships: customers, partners, providers.-Restructured organizations, reduced cost (-15% per year), improved efficiency (Agile). -Carve-out of Alcatel Lucent Enterprise to Huaxin (12 months).

France, International

-Headed Product Management and Marketing for GENESYS and ALE "Applications" portfolio: Contact Center, Unified Communication, and Voice, with a focus on customer engagement digital and cloud evolution. -Negotiated commercial and technical contracts, in particular with the sale of GENESYS for 1.5 B$ at the end of 2011.

France, International

-Led the Voice Business Unit for Large Enterprises in France (500 M€ of revenue).-Managed internationally distributed teams: Europe, USA, Russia, China, India - several hundred people .-Defined strategic investments, products and solutions roadmap, and R&D engagement process.-Transformed the R&D and Services models with a hybrid in-house/outsourcing approach, leveraging TCS (Tata Consultancy Services) in India in particular.

Los Angeles, Californie, Usa

-Member of the executive committee. 6 years heading the "Networks" Business Unit based in Los Angeles, California, USA (250 people, 200 M€ of revenue).-Led business transformation with execution and launch of a next generation portfolio to transition from aging to new Internet based technologies.-Negotiated strategic contracts and partnerships, in particular with Aruba to position the enterprise in the growing Wireless LAN / WIFI markets.-Reorganized, restructured, reduced costs. -Those actions have positioned the business back to growth: 2x the market growth the last 3 years.

Los Angeles, Californie, Usa

-Reorganized the marketing functions and the "Innovation to Market" processes enterprise-wide.-Launched next generation portfolio on a worldwide basis.-Developed branding and business: digital presence, lobbying of industry analysts and consultants, and evangelization at key partners and customers.

Los Angeles, Californie, Usa

-Led Strategy and Product Management at XYLAN, a Data Networking company in Los Angeles, USA. -Reoriented strategic investment in the Networking portfolio: edge, core, data center. -Drove “next generation” initiatives to address the growing Internet and Wireless LAN / WIFI markets.

France

-Headed Presales and Professional Services for Voice, Networking, Security and Applications portfolios targeting the Large Enterprise and Telco markets.

France

-Rapid progression within R&D: SW development, Integration, Validation, Project Manager.-Led several challenging projects for military/governmental organizations, resolved important crisis and regained customer trust (French Ministère de l'Intérieur, Dutch Army).

Ecole Militaire, Paris

Responsible for IT & Networks for the Army Operational Research Section (SROAT, Ecole Militaire, Military Service).

Cupertino, Silicon Valley

-Electronic design in a Joint Venture between AT&T and Apple, based in Cupertino in the Silicon Valley.

Anciennement: Ecole Nationale Supérieure Des Télécommunications De Paris (E.N.S.T), Télécommunications

Alcatel-Lucent Executive Leader Program: Strategic Leadership Development (Sld 8, Promotion 2010)