As Implementation Specialists, We manage the entire implementation lifecycle. Overseeing the implementation of cutting-edge solutions for our clients. From project planning and requirements gathering to execution and post-implementation support, I oversee the smooth deployment of Epiq Global's software platforms and tools within client organizations. Bringing expertise in streamlining processes and optimizing efficiency, Tailoring solutions to meet unique needs. With a passion for technology, I contribute client guidance, consultancy, and insights for ongoing product technology and services. Excited to collaborate with a talented team dedicated to excellence in shaping the future of legal technology.

As a Senior Implementation Specialist at Verizon Connect, I delivered tailored onboarding and training experiences for SMB to Enterprise clients, ensuring milestones were met and end-users were proficient in various software programs. I customized and designed implementation processes and training to align with business objectives, driving efficiency and growth. By providing both in-person and virtual training, I ensured seamless knowledge transfer, from system administration to custom report writing, enhancing real-life business application.I consistently managed and improved processes to maximize software usage, retention, and ROI. I achieved 95% issue resolution within 24 hours, reducing downtime and improving customer satisfaction, while implementing problem management strategies that reduced repeat issues by 25%. Additionally, I enhanced performance monitoring accuracy, reducing false alarms by 15%, and boosted customer retention by 20% through proactive communication. My project management expertise led to a 10% increase in efficiency and a 20% reduction in completion time, while my insights and recommendations improved project success rates by 15%, ultimately elevating the overall customer experience."

- Served as a Software Implementation, repair and client trainer for JobBOSS Software.- Respond to projects via synergy, e-mail, chat or phone.Led Project Health Check for client business state identifying key indicators for improvements and software investment maximization and efficiency.- Champion Support for international Exact Software Partners in South America.- Provide Software QC testing for Pre/Post Development for functional and internal.- Software Pre/Post launches. - Developed innovating processes utilizing existing systems to enable new products from concept to launch.- Worked with Marketing, Consumer Insights, QRO, Operations in developing new product strategies.- Led a continuous improvement tool to determine the quality and manufacturing standards to deliver on products attributes that are key to consumers.

- Served as a primary contact for the Allianz internal and external wholesalers.- Respond to projects via e-mail, chat or phone.- Respond to telephone inquires and exceptional situations that fall outside the normal day operations.- Served as the primary contact for accommodation requests received from clients and broker dealers.- Administered proactive communication to broker/dealers on special projects or changes- in Allianz processing guidelines.- Provide proactive communication to the wholesaler hierarchy on contracts that are exercising the free look provision, notification of surrender request that exceed $150,000.- New business/ 1035 escalations.

- Ensured productivity measurement and performance standards for a team of 16 employees in the technical repair call center.- Hired, trained and established staffing communications, re-engineered key processes to develop a more effective operation.- Conducted Quality Assurance actively to meet project management goals, identified employee development factors that include CSR Trainings, Technical Training, Coaching and feedback for all levels of a call.