Eric Peterson Email & Phone Number

Austin, Texas, US

Green Bay, Wisconsin, US

• Developed and implemented IT strategies aligned with the organization's goals and objectives.
• Oversaw IT projects from initiation to completion, ensuring that they are delivered on time, within budget, and according to specifications.
• Maintained and optimized IT infrastructure, including networks, servers, storage, and other hardware and software systems.
• Implemented and enforced IT security policies, procedures, and controls to protect the organization's data and systems from unauthorized access, breaches, and cyber threats.
• Evaluated and selected IT vendors and service providers negotiated contracts and service agreements, and managed vendor relationships to ensure quality, cost-effectiveness, and alignment with business needs.
• Stayed informed about emerging technologies and trends in the IT industry, assess their potential impact on the organization, and recommend adoption or integration of new technologies to enhance business processes and.

Shawano, Wisconsin, US

• Consulted with existing and potential clients to assess and understand equipment needs and system requirements.
• Drafted technology, sales proposals and other necessary documentation to explain products and services to clients.
• Generate high-quality sales leads, follow up after initial contact, secure and renew orders, negotiate prices, and complete sales.
• Proposed improved materials or products to clients and explains benefits of changes.
• Prepared and monitored product orders and deliveries.
• Oversee all aspects of customer experience from start to finish.

Chicago, Illinois, US

• Led and managed a high-performing Managed Services division, overseeing helpdesk engineers, technical advisors, and administrative staff
• Focused on enhancing the customer journey and driving revenue growth while ensuring financial performance of the department
• Engaged in pre-sales activities, developed service agreements, and collaborated with pre-sales engineering to price managed service offerings
• Monitored and managed 80+ customer networks, ensuring compliance with service level agreements
• Increased division profitability by 23% year over year by aligning services with high-profit offerings
• Developed and delivered technical presentations to high-value clients, resulting in a 20% growth in managed services contracts

Green Bay, WI, US

• Led system design of small businesses.
• Communicated direction on projects and support to small group of engineers.
• Worked with CCCP service department to develop mentor program to help service level technicians.
• Developed affordable small business maintenance plan for customers’ servers.

Green Bay, WI, US

• Gave help desk support for customers and worked in Data Center as needed.
• Worked with Mailfoundry SPAM email filter.
• Administered Citrix and DNS servers.
• Arranged users in active directory for hosted exchange.
• Setup client websites on hosted web servers and virtual servers on VMware platform.
• Provided help desk support for internal users and responsible for internal network administration.

Lincolnshire, Illinois, US

• Updated company intranet web page with Microsoft FrontPage and HTML code.
• Created manuals for employee training sessions and trained users on company software.
• Designed 4 Access Databases for daily company use.
• Handled upgrade of all servers with Windows patches and software updates.
• Monitored backup system for local servers and replication from Green Bay to Minnesota.
• Managed and ensured appropriate level of anti-virus protection.