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I am a people leader who succeeds by effectively communicating a vision and maximizing all levels of talent - including my own. I leverage my business leaders and partners to help identify critical opportunities which require resolution. I do so by navigating organizational structure through relationship management. I seek to be part of a nimble organization built on accountability, innovation, and history. I find satisfaction in solving problems, redefining and challenging organizational structure, and developing others to empower themselves and their teams.
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Assistant Vice President Operations And Systems Shared SolutionsKemper Apr 2024 - PresentChicago , Il , Us -
Director - Operations And Systems Shared SolutionsKemper Jul 2023 - Apr 2024Chicago , Il , Us
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Director, Operational EffectivenessKemper Jan 2021 - Jul 2023Chicago , Il , UsM&A Integration ManagementOrganizational Change ManagementBusiness Process Engineering & Project ExecutionTraining and Leadership Development
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Business Consulting Manager - Transformation And DesignVirtusa Jan 2019 - Dec 2020Southborough, Ma, Us• Led complete redesign of standard North American underwriting and operations for a global P&C insurance company by segmenting underwriting portfolios into strategic business units supported by a centralized services organization resulting in a competitive go to market strategy for new business segments ($700MM annual premium).• Managed and reconciled >$1B of subledger backlog related to claims and billing operations by leading a specialized project team and providing management consulting and leadership development.• Created reinsurance operational controls across inland marine product and middle market lines of business by redesigning facultative, treaty, and intercompany reinsurance processes which prevented loss of millions of uncollected premium from partners.• Performed an application portfolio rationalization assessment of a North American bank's compliance, audit, and data management organization resulting in reduction of total cost of ownership by 30% while optimizing regulatory compliance by designing a BIAN-based capability model which analyzed the associations of a 200+ applications.• Designed global customer experience interface supporting end-to-end supply chain model for global distribution firm by conducting market research to match expectations of internal and external customers which increased member order compliance by 40%. -
Director, Worldwide OperationsCna Insurance Sep 2015 - Jul 2018Chicago, Illinois, UsProcess owner for multiple service deliverables related to Specialty Healthcare and Management Liability, International home foreign and reverse flow business, and Large/Complex Casualty business units. Coordinator of IT improvements and escalation resolution. Direct and indirect management of multiple levels of leadership. Primary point of contact regarding compliance and operations of Patient Compensation Funds (PCF) for the States of Pennsylvania, Indiana, Kansas, and Louisiana. -
Operations ManagerCna Insurance Jan 2015 - Sep 2015Chicago, Illinois, UsManaged operations for Specialty Businesses (Healthcare, Financial Institutions and Management Liability). Liaison between Specialty Underwriting and Worldwide Operations.
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Operations SupervisorCna Insurance Nov 2013 - Jan 2015Chicago, Illinois, UsLed team of Policy Services Representatives (PSR) to manage work from Specialty business units in a processing environment.
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Premier Customer Relationship SpecialistAllstate Oct 2007 - Aug 2013Northbrook, Il, Us• Managed projects to increase CSAT (Customer Satisfaction) and CLI (Customer Loyalty Index).• Analyzed and coached direct service insurance agents to drive survey reviews and better equip representatives with up to date techniques and selling strategies to better protect our customers.• Led a compliance project for the state of Massachusetts concerning optional bodily injury (Part 5) coverage affecting all new business in the state.• Monitored and improved risk management guidelines to improve frontline results. Authorize underwriting overrides to provide premier service and experience.As "Associate Support Center Manager" (2009-11) Directly managed team of 18 licensed insurance agents.• Implemented coaching platform to increase cross-sells and up-sells for Allstate service center due to expansion from service to service & sales.• Designed catalogue of courses and facilitated learning modules to implement new company initiatives.• Trained approximately 69 insurance agents in new company processes by designing course work and a mandatory program. This led to exceptional results effectively bridging the gap between sales and service.• Created database to track down-rate denials as part of the company’s compliance process.
Eric Griffin Skills
Eric Griffin Education Details
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Quantic School Of Business And TechnologyLaw - Strategic Leadership - Supply Chain Operations -
Thomas More UniversityEthical Leadership
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Wabash CollegeClassical Languages And Philosophy
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College Year In AthensAncient Mediterranean And Near Eastern Studies And Archaeology
Frequently Asked Questions about Eric Griffin
What company does Eric Griffin work for?
Eric Griffin works for Kemper
What is Eric Griffin's role at the current company?
Eric Griffin's current role is AVP, Operations and Systems Shared Solutions.
What is Eric Griffin's email address?
Eric Griffin's email address is er****@****cna.com
What is Eric Griffin's direct phone number?
Eric Griffin's direct phone number is +131277*****
What schools did Eric Griffin attend?
Eric Griffin attended Quantic School Of Business And Technology, Thomas More University, Wabash College, College Year In Athens.
What are some of Eric Griffin's interests?
Eric Griffin has interest in Politics, Science And Technology, Economic Empowerment.
What skills is Eric Griffin known for?
Eric Griffin has skills like Ancient Greek, Ancient Philosophy, Latin, Spanish, Licensed Life And Health Insurance Agent, Licensed Property And Casualty Insurance Agent, Project Management, Sales Management, Sales Operations, Real Estate, Adult Education, Archaeology.
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