Eric Phillips Email & Phone Number

Malvern, Pennsylvania, Us

• Lead and manage a team of product managers focused on developing innovative solutions within the insurance sector, leveraging expertise in blockchain, AI, and other emerging technologies to drive product strategy and execution.• Spearhead product design and development for blockchain-based applications, AI-driven solutions, and digital transformation initiatives, ensuring alignment with industry standards and client needs.• Collaborate with a broad ecosystem of insurance industry stakeholders, including carriers, reinsurers, and regulatory bodies, to foster partnerships and drive adoption of cutting-edge technologies.• Drive end-to-end product lifecycle management• Engage with cross-functional teams, including engineering, marketing, and sales, to optimize product performance and deliver innovative solutions that enhance operational efficiency for insurance organizations.

Chevy Chase, Md, Us

• Senior level insurance manager with responsibility for leading an upper-level bodily injury and litigation claims department for GEICO’s northeast region. • Design and execute process improvement plans that impact efficiencies and loss ratios for the company, while proactively addressing industry trends.• Direct hiring, budgeting, staffing, compliance, and training decisions for the department. • Conduct regular reviews of complex coverage scenarios, policy documents, large liability losses, and litigation claim files.• Exceeded yearly reserve/pending reduction targets and achieved a significant expense savings for the Northeast Casualty zone.

Chevy Chase, Md, Us

• Leader of PIP (FPM) Litigation department overseeing settle vs. defend decisions related to medical claims. • Spearheaded affirmative litigation efforts for GEICO's northeast region by driving investigations into RICO violations and managing affirmative lawsuits. Regularly interacted with in-house and external counsel.• Achieved all-time high productivity levels leading to a significant reserve reduction for the company.

Chevy Chase, Md, Us

• Oversaw a Liability Claims call center department of 45 examiner and 9 Supervisors.• Drove key performance metrics in each claims division through strategic action plans and accountability measures. Regularly reported progress in these KPMs to senior management. • Led call center department to #1 countrywide customer service survey result and a 9% YOY improvement.

Chevy Chase, Md, Us

• Oversaw a Personal Injury Claim call center department of 125 associates and 25 Supervisors.• Drove key performance metrics in each claims division through strategic action plans and accountability measures. Regularly reported progress in these KPMs to senior management. • Developed quality assurance protocols related to regulation and compliance standards.• Served as the lead point of contact for TPAs. Developed QA processes for our TPAs leading to loss and expense efficiencies. Reviewed TPA contract language.

Chevy Chase, Md, Us

• Managed property and casualty claims unit for GEICO’s New Jersey operation• Conducted review of policy language, insurance contracts, large loss reviews, reserving, and settlement authority. • Created a specialized unit to gain expense efficiencies with outside counsel, which significantly reduced litigation expenses and average claim life.

Chevy Chase, Md, Us

• Rotated through insurance divisions at GEICO to gain experience in all areas of operations.