Eric Phillips Email and Phone Number
Eric Phillips work email
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Eric Phillips personal email
I am an insurance and risk management leader with extensive experience in both claims and product management. My background includes a successful tenure in claims management at GEICO, where I held various Property, Casualty, Litigation, and FPM leadership positions. Within each of those divisions, I led hiring, training, and team development efforts, while implementing business process improvements that optimized customer service and loss ratios.In my current role at The Institutes RiskStream Collaborative, I focus on product management, driving innovation through emerging technologies, including blockchain and artificial intelligence. My team works closely with brokers, carriers, and reinsurers across P&C, L&A, Reinsurance, and Surety industries to develop cutting-edge solutions that enhance business performance and customer outcomes.
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Director Of Product OperationsThe Institutes Riskstream Collaborative May 2023 - PresentMalvern, Pennsylvania, Us• Lead and manage a team of product managers focused on developing innovative solutions within the insurance sector, leveraging expertise in blockchain, AI, and other emerging technologies to drive product strategy and execution.• Spearhead product design and development for blockchain-based applications, AI-driven solutions, and digital transformation initiatives, ensuring alignment with industry standards and client needs.• Collaborate with a broad ecosystem of insurance industry stakeholders, including carriers, reinsurers, and regulatory bodies, to foster partnerships and drive adoption of cutting-edge technologies.• Drive end-to-end product lifecycle management• Engage with cross-functional teams, including engineering, marketing, and sales, to optimize product performance and deliver innovative solutions that enhance operational efficiency for insurance organizations.
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Casualty Claims Operations ManagerGeico Jun 2022 - May 2023Chevy Chase, Md, Us• Senior level insurance manager with responsibility for leading an upper-level bodily injury and litigation claims department for GEICO’s northeast region. • Design and execute process improvement plans that impact efficiencies and loss ratios for the company, while proactively addressing industry trends.• Direct hiring, budgeting, staffing, compliance, and training decisions for the department. • Conduct regular reviews of complex coverage scenarios, policy documents, large liability losses, and litigation claim files.• Exceeded yearly reserve/pending reduction targets and achieved a significant expense savings for the Northeast Casualty zone. -
Pip Litigation Claims ManagerGeico Oct 2021 - Jun 2022Chevy Chase, Md, Us• Leader of PIP (FPM) Litigation department overseeing settle vs. defend decisions related to medical claims. • Spearheaded affirmative litigation efforts for GEICO's northeast region by driving investigations into RICO violations and managing affirmative lawsuits. Regularly interacted with in-house and external counsel.• Achieved all-time high productivity levels leading to a significant reserve reduction for the company.
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Liability Claims Operations ManagerGeico Jul 2019 - Oct 2021Chevy Chase, Md, Us• Oversaw a Liability Claims call center department of 45 examiner and 9 Supervisors.• Drove key performance metrics in each claims division through strategic action plans and accountability measures. Regularly reported progress in these KPMs to senior management. • Led call center department to #1 countrywide customer service survey result and a 9% YOY improvement.
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First Party Medical Claims ManagerGeico Jan 2018 - Dec 2020Chevy Chase, Md, Us• Oversaw a Personal Injury Claim call center department of 125 associates and 25 Supervisors.• Drove key performance metrics in each claims division through strategic action plans and accountability measures. Regularly reported progress in these KPMs to senior management. • Developed quality assurance protocols related to regulation and compliance standards.• Served as the lead point of contact for TPAs. Developed QA processes for our TPAs leading to loss and expense efficiencies. Reviewed TPA contract language.
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Insurance Claims SupervisorGeico Jan 2016 - Jan 2018Chevy Chase, Md, Us• Managed property and casualty claims unit for GEICO’s New Jersey operation• Conducted review of policy language, insurance contracts, large loss reviews, reserving, and settlement authority. • Created a specialized unit to gain expense efficiencies with outside counsel, which significantly reduced litigation expenses and average claim life.
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Management Development AssociateGeico Jun 2014 - Jan 2016Chevy Chase, Md, Us• Rotated through insurance divisions at GEICO to gain experience in all areas of operations.
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Project ManagerAtion Digital Media Agency Sep 2013 - Jun 2014
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Production CoordinatorNicabm May 2012 - Jan 2014
Eric Phillips Skills
Eric Phillips Education Details
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University Of Connecticut School Of BusinessMarketing
Frequently Asked Questions about Eric Phillips
What company does Eric Phillips work for?
Eric Phillips works for The Institutes Riskstream Collaborative
What is Eric Phillips's role at the current company?
Eric Phillips's current role is Director of Product Operations at The Institutes.
What is Eric Phillips's email address?
Eric Phillips's email address is ep****@****ico.com
What schools did Eric Phillips attend?
Eric Phillips attended University Of Connecticut School Of Business.
What are some of Eric Phillips's interests?
Eric Phillips has interest in Video Production, Hiking, Kayaking.
What skills is Eric Phillips known for?
Eric Phillips has skills like Video Editing, Public Speaking, Microsoft Office, Project Management, Web Design, Integrated Marketing, Creative Writing, Wordpress, Email Marketing, Liability, Insurance Claims, Risk Management.
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