- Assisted in developing, reviewing, and updating emergency response plans for various disaster scenarios.- Conducted risk assessments and identified potential vulnerabilities, recommending mitigation strategies.- Coordinated training exercises and drills with internal and external stakeholders to ensure emergency response readiness.- Supported the activation and operation of the Emergency Operations Center (EOC) during emergencies.- Managed resource allocation and coordinated logistical support for emergency response teams.- Tracked and documented emergency response activities, compiling data for after-action reports.- Established and managed the organization's Unmanned Aerial Vehicle (UAV) program, including pilot training, standard operating procedures, and integration into emergency response protocols.- Researched, evaluated, and implemented new technologies to enhance emergency preparedness and response capabilities.- Maintained communication with local, state, and federal emergency management agencies to ensure coordinated response efforts.- Cultivated strong relationships with community partners, fostering collaboration for preparedness initiatives.

- Developed and implemented policies & procedures for routine & special operations, streamlining Borough emergency service communications.- Identified & secured revenue streams for the Borough through shared services, establishing 911 PSAP service agreements with neighboring municipalities.- Led the selection, purchase, & implementation of various radio & emergency communication systems, managing a $1 million+ budget.- Supervised a team of 30 full-time & part-time public safety telecommunicators, fostering a high-performing environment.- Maintained continuity of operations during the 2020 Coronavirus pandemic, ensuring essential services remained uninterrupted.- Actively participated in professional conferences to stay current on industry advancements & best practices.- Provided critical field communications and logistical support during periods of civil unrest, ensuring public safety.- Supported the outreach program of the US Department of Homeland Security Office of Emergency Communications for Priority Telecommunications Services.

Lieutenant, January 2010 - December 2016