Eric Pitcher Email & Phone Number

Chapel Hill, Nc, Us

Morrisville, Nc, Us

Rescued project and delivered a new product with a new vision, market strategy, financial business case, backlog and feature roadmap of an organically built, hybrid cloud product. First in market design. Built and delivered through organizational collaboration and teamwork. - XClarity One. A new generation of Life Cycle Management (LCM), Management-as-a-Service (MaaS), hybrid cloud native solution to discover, monitor health, administer firmware updates, device configurations, OS deployment, optimization, AIOps and predictive hardware failure analytics for servers, edge, High-Performance Compute (HPC), Hyper-Converged Infrastructure (HCI) and IOT devices from SMB to Enterprise: https://www.lenovo.com/us/en/servers-storage/software/xclarityone/ - Addressed new markets: Small and mid-market (SMB) plus MSP (Managed Service Providers). 85.3% of customer quotes in the first quarter after product launch were for SMB customers as projected. - Built and responsible for the delivery of the product line P&L.As the product manager, I created and delivered the: - Five-year business plan - Technical backlog - Marketing messaging - Pricing - Regional sales enablement

Waterloo, On, Ca

Led The Solution Extension (SolEx) program that provides 3rd party partner technology that that created true, customer problem focused solutions to document management, content discovery & security, AI & analytics and media management / digital asset management (DAM) products through OpenText sales, services and support worldwide.- Managed a $10 Million Dollar program that enabled an additional 5x ($50M+) in OpenText product sales- Business agreement and legal negotiation, SKU creation, all aspects of onboarding from sales and marketing to operations, fulfillment and support.- Product Management and strategy- Sales discount management. Royalty review and approval.- Manage customer escalations for all partner products- Built business plan, budget and processes for optional product certification- Implemented an online marketplace to market the partner products.

Round Rock, Texas, Us

Led the product delivery & engineering of Dell EMC’s Enterprise Hybrid Cloud, Native Hybrid Cloud and Analytics Insight Module (Big Data / Data Analytics) solutions. - Delivered 100% functionality 78% on time. - Improved Native Hybrid Cloud product and process from quarterly releases to monthly. - Led engineering transformation to the next phase SAFe Agile development methodology. - Established System Integration Test (End-to-End) and Asynchronous Qualification Program (customer focused adhoc component testing) teams and process which raised product quality and met customer quick upgrade needs.

Provided market and technology strategy, product management, product marketing, development process and operations consulting for companies such as Pitney Bowes, HP Enterprise, Teq and others including startups in stealth mode.Example - Teq: Responsible for introduction, product management and sales enablement of new products to sell to educational market such as educational robotics, digital video distribution and 3D science lab products:• Increased sales of software products and new growth products by more than 250% Year-Over-Year.• Created new security products through contracting and integration of OEM software (Teq Spot).• Introduced new light industry robot with a real ROS (Baxter) for educational use.

San Jose, California, Us

Led the daily business (budget) and operational management (personnel & key projects) of a 2,500-person development organization.• Delivered 92% of promised capabilities, 98% on time and within 1% of budget for 2nd & 3rd year in a row.• Co-created, coached and reviewed team business plans (budgeting, personnel and process).• Co-designed next phase of CA Agile Development to include a Continuous Integration process.• Led the world-wide site consolidation and skills upgrade project for development. Focused worldwide development offices from 41 to 11 and performed a talent refresh at remaining locations• Created and product managed net new product: an internal use skills management solution. It was the first CA Product to contain personal, management & co-worker ratings of individual skills.• Co-created business proposal and defined product requirements and proof of concept device for a net new product to address the new IOT (Internet-of-Things). The first company product to address small business & consumer market utilizing Big Data.• Managed product lines including: IOT (Internet-of-Things), cloud technologies (AppLogic, 3Tera, ServiceLogic), virtual management (Spectrum), enterprise and infrastructure management (eHealth, Unicenter NSM), performance management (Hyperformix, Oblicore, NetQos), backup and replication management (ARCserve Backup, Replication, High Availability, XOsoft), database modeling (ERwin) and SaaS technologies (Watch Mouse, Nimsoft Cloud User Experience Manager).

San Jose, California, Us

Co-designed and managed the pilot of the CA Agile development methodology while maintaining expenses within 1% of budget and producing 88% of promised capabilities 98% on time for the 700 member development team. Implemented “Innovation Time Out” competition which allowed developers to spend 10% of their business hours working on personal ideas resulting in 71 ideations. Co-authored the CA Technologies adaptation of the Agile development process to scale to a 4,000 developer organization who is geographically dispersed in over 41 offices worldwide.• Delivered 88% of promised capabilities, 98% on time and within 1% of budget.• Implemented innovation and patent process.• Co-authored highly scalable, worldwide Agile development process.• Directly and indirectly managed teams in China, India, Prague, Europe and North America.

San Jose, California, Us

Led the business unit’s technology direction and product management teams.• Identified and executed acquisition targets (Email Archiving & Document Management)• Co-authored the five year business strategy.• Traveled extensively throughout North America, Europe, Japan and China to meet with large customers, industry analysts and press.• Defined & product managed net new product: CA ARCserve Disk-to-Disk Backup- 1st CA product to have:- - Direct user feedback and feature request to PM & development via product interface.- - Mass Product Management to end-user messaging (RSS) via product interface.- - Computer based translation of help documentation & product support website.- - Detailed customer usage metrics of product documentation.

San Jose, California, Us

Managed the CA Recovery Management products that provided over $400 million in annual revenue.• Provided market analysis, customer needs driven requirements, Go-To-Market (GTM) strategy creation, primary messaging creation and product evangelism for the CA Recovery Management products• Backup, archiving, replication, high availability, imaging, BMR, deduplication, SRM, SAN design & management and email & document archiving and governance.• Created and product managed net new product: BrightStor SAN Manager.- - New product market for CA Technologies (formerly Computer Associates)- - First industry product to have enterprise level, cross-hardware platform management of SAN (Storage Area Networks) devices.

San Jose, California, Us

Created and led the worldwide Storage Development SWAT team.• Provided client problem escalation and resolution, non-standard product implementations, beta programs, competitive product knowledge, field training and tools, reference account creation, client feedback, white paper creation, tradeshow speaking and staffing, product roadmap creation and delivery, high profile sales support, CA World planning and implementation, CA Storage e-News creation and industry knowledge.

San Jose, California, Us

Supported regional sales team for a new enterprise management technology; Unicenter TNG. Specializing in network and systems Management, event management, network performance, asset management and software delivery product options to support individual sales initiatives.Provided technical presentations, managed and implemented proof-of-concepts technology trials and did initial scoping of CA software in to the customer environments for both sales quoting and technical hand-off to post sales. Promoted to the corporate high technology and competitive response team known internally as the “Wild Bunch” who spearheaded sales support for high profile and high value clients.

Universal City, Ca, Us

Provided cross-functional team leadership and training to the PC Analysts, Help Desk personnel, Computer Operations personnel and Mentor Program students. Designed, implemented and administered a rapidly growing 1,000 + user network. Implemented custom-built technology solutions (IOT devices) including time and attendance, point-of-sales, ticket validation and usage accounting, automated costume distribution, server and network management and bank vault accounting systems. Managed multiplatform computer system environment including Microsoft Windows Server and desktop, SCO, SUN Solaris and IBM AIX Unix operating systems, Novell Netware and IBM AS400 operating systems as well as the connectivity hardware for local area networks (LAN), wide area networks (WAN) and metro area networks (MAN) using intelligent Ethernet switches, routers, ATM, single mode and multi-mode FDDI, 10/100BaseT, 10Base2, ISDN and T1 communications.

Zytek / QCS is a regional custom built computer systems and services provider.• Managed system build and services staff, bought and managed inventory, did system repairs, builds and sales.• Mid-range system (Honeywell) repairs in support of parent company.

PCR was a nationwide provider of personal computer rentals.• Responsible for customer service and operations of a national computer rental company's regional office. Managed technicians, vehicles and inventory.

Bachelor Of Science In Business Administration: Management Information Systems, Programming, Computer Engineering

Mba, Management & Leadership