Eric Potts, Mba Email & Phone Number

Phillis Wheatley High School

* Plan, coordinate, and teach character education lessons to young people in a Title I school. * Use of student centered learning initiatives, service learning, and project based learning, programs improved students' ability to graduate from high school and improve scores on standardized tests exponentially increasing their chances of entering/finishing a four year college education.

Kandahar, Afghanistan

* Assisted military units and embedded contractors in defining, refining and submitting requirements through the LOGCAP system valued well over 1 billion dollars over a 12 month period. * Managed multiple contracts (Task order 117, Task Order 118, LOGCAP IV Bridge and Task Order 0004) working with multiple contracting officers and performance contractor personnel to ensure all requirements were clear and processed in a timely fashion. * Developed, finalized, validated and guided the creation of statements of work/ scopes of work to accompany all requests for construction/services under the LOGCAP contracts currently in effect. * Efficiently managed supported units/customer expectations during the requirements development, construction and turnover phases of all requirement within my sphere of influence.

Houston, Texas Area

* Responsible for day to day operations of a restaurant and bar, requiring direct supervision of 8+ employees to include wait staff, bartenders and grounds/building maintenance personnel. * Established / managed several service contracts for cleaning services, entertainment (live bands, DJs), coordinated several special events with an attendance of well over 1000 patrons. * Designed, and implemented all marketing plans coordinating efforts with other initiatives causing a 300% increase in patronage over the first six months of business.

Pleasant Hill, Ca

* Effectively plans, develops, supervises and evaluates assigned computer and network services staff, related functions, and programs.* Develop, coordinate and manage Information Technology project plans including project proposals, timelines, major milestones and implementation.* Plans, organizes and directs help desk services and training programs for local and remote computer and network users to provide high quality customer service.* Oversees selection, assignment, training, supervision and evaluation of computer and network operations staff. Configures and troubleshoots routers, firewalls and switches.* Manages the implementation and continuous development of hardware/software upgrades of network servers and tape backup systems (e.g., Windows NT, Windows 2000/Active Directory Services, UNIX, SANS storage, etc.).* Maintains and periodically tests disaster recovery plans for computer and network operations.* Reviews procedures, schedules, and system controls to achieve maximum efficiency, effectiveness, security, and accuracy.* Develops and implements policies, procedures, service improvements and modifications.* Prepares and manages department budget and monitors expenditures.* Works effectively with other departments on various issues and programs and develops Service Level Agreements.* Builds and maintains positive working relationships with staff, peers, managers and other District employees and the public using principles of good customer service.

San Francisco Bay Area

* Researches, resolves and responds to first-call troubleshooting and problem solving of technical issues. Promptly escalates tickets in a proper and timely manner per procedure to facilitate resolution in a timely manner.* Responsible for supporting the operation, maintenance and repair of the personal computers, and related hardware / software and network components via the phone.* Maintains and assists with network and core banking application login IDs and passwords. * Responsible for supporting and using all Bank supported versions of PCs, Windows NT, Windows, Novell, Arc Serve, Terminal Server/Citrix MetaFrame, Active Directory 2003 and the Microsoft Office suite of applications including Outlook.* Provides support and maintains written resolutions to frequent problems as they relate to networks, hardware, software applications, and telecommunication systems (including video conferencing) in use by Bank personnel.* Responsible for logging trouble tickets in tracking database and ensuring timely settlement of assigned user requests and issues.

San Francisco Bay Area

* Exposure to Epic (HealthConnect) in a 250 bed licensed facility* Provided PC deployment support for HealthConnect / tech refresh project

1400 Holcombe, Houston, Texas 77004

* Managed small/medium-sized projects* Coordinated IT portion of department moves affecting multiple locations/multiple departments.* Planned small/medium-scale deployment and implementation of multiple devices (PC/Apple) under the UTMDACC lease program on a monthly basis.* Provide Level III support for Windows 2000/XP/2003 operating systems and all institutionally approved software packages in support of Level I and II techs at institution* Troubleshoot / ID network connectivity and other problems* Train users (desk-side and small group) on new technology via online documentation; develop written instructions for customers and used modified classroom delivery to ensure user proficiency in utilizing desired software.* Configured laptops and other mobile devices to access UTMDACC network remotely using Dial-Up and wireless connections in a mixed Novell/Windows 2000 Server environment

Bagram Airfield, Afghanistan

Transportation and Logistics management/coordination for the Afghanistan Theater.

Kharshi-Khanabad Airfield, Uzbekistan

* As the base commander’s chief information officer, served as primary advisor for communication and information technology issues within Karshi-Khanabad Airbase and 14 remote locations. * Leveraged technology and formulated logical approaches to problems to guarantee consistent communications and information systems support in a fluid and unstable environment. * Provided base-wide information systems (all electronic systems: computers, faxes, copy machines, and phone systems) support for over 5000 service members/400 military units. * Directed a staff of 21 soldiers (IT Technicians) of different backgrounds, skill levels and IT experience, in supporting a multi-service, LAN/WAN in the Uzbekistan Area of Operations. * Acted as primary liaison for all tenant units on all IT and communications issues. * Managed and certified tenant unit Information Management Officers (IMOs). * Managed helpdesk and datacenter support center ensuring all mission critical needs were met or exceeded. * Researched technologies, vendors, products and services, prepared decision briefings on comparing products, vendors (both local and in the US), services and technologies, evaluated vendor viability prior to making decision to order or contract any services on behalf of the US military. * Project manager for numerous rollouts and network infrastructure expansion and upgrade(s), desktop/laptop rollouts and refresh projects submitting daily, weekly and closeout reports to higher headquarters and other service commanders on all activities and projects within my area of responsibility. * Held weekly stakeholder meetings with unit IMOs to disseminate information, facilitate problem solving, and identify obstacles and solutions to current problems and current initiatives.

* Provided Level III Support for multiple campuses.* Solely provided Level III Support for two medium sized hospitals for four months due to personnel shortages. * Directed small-scale deployments of HW/SW in lieu of department moves/installations.* Client support via telephone in addition to other duties.* Configured Windows 95, 98 and NT 4.0 Workstations prior to deployment.* Created images in support of large and small-scale deployments.* Installation of peripheral devices (internal and external) across the enterprise

Houston, Texas Area

* Provided all Level III support and below on all desktop systems at the Corporate Office and three remote warehouse facilities * Monitored and troubleshot operation of RS 6000-based network and provided telephone support when needed on software/hardware.* Directed the migration to Windows NT 3.51 and 4.0 with Windows 95 clients, to include pulling all Ethernet cable, installing/configuring workstations, hubs, switches and routers.* Provided all hardware and software support for 15 users and 25+ networked devices.* Configured all workstations to use TCP/IP as the primary protocol.* Functioned as the LAN Administrator.* Configured MS Exchange 4.0/Outlook 97 for email access and network faxing.* Traveled to remote sites to provide hardware/software PC support and WAN support.

Houston, Texas Area

* Developed comprehensive lesson plans and taught various courses.* Reviewed all PC purchase requests for approval and/or disapproval.* Provided all Level III support for administrative and instructional PCs * Solely responsible for the upkeep, repair, upgrading and maintenance of all existing computer systems on the campus.* Directed the purchase and installation of all new hardware/software.

Houston, Texas Area

* Developed supplemental curriculum and taught practical application of various software packages including database, spreadsheet and word processing applications* Other classes taught were Microcomputer Troubleshooting, Operating Systems and Networks, Introduction to COBOL and Introduction to C. * Additional duties included troubleshooting and installing software.

Mba, Ecommerce

Sum Cum Laude - Class of 2005

Bba, Management Information Systems

Activities and Societies: Omega Psi Phi FraternityNational Merit Scholar