Eric Prosser Email & Phone Number

Roseville, Ca, Us

Rocklin, California, United States

Providing information technology vision and leadership. Working with several clients to provide streamlined IT initiatives by raising the bar to the supporting organization. Mentoring staff and refocusing how IT engages the organization as a strategic leader. Leading agile software development teams and ensuring Applications integrate and share data as needed. Implementing enhanced service desk software enabling a solid view into the workload of IT staff.

California, United States

Specialize in devising and executing visionary strategies that drive organizational and digital efficiencies. Through dynamic collaboration with a diverse range of clients, I design and implement modern IT initiatives that streamline operations and propel the entire support structure to exceptional levels of effectiveness.

Castle Rock, Colorado, United States

Enabling the seamless coordination of resources and intelligence during large-scale incidents and mutual aid responses in statewide operations. Facilitating the coordination of collaborating agencies while achieving near real-time visibility into crucial data related to disasters.

San Jose, California, United States

In this Senior Management role, Directed all IT and Facilities functions for the Housing Authority. Procurement of new buildings and outfitting the entire organization to work remote or on premise.

Northern California Area

Providing information technology vision and leadership. Working with several clients to provide stability within IT and raise the bar of IT staff for to the organization they support. Mentoring staff and refocusing how IT engages the organization as a strategic leader. Leading agile software development teams and ensuring Applications integrate and share data as needed.

Los Gatos, Ca

› Led all IT needs throughout the department and implemented the five year strategic plan for IT.› Brought a Silicone Valley Fire Agency up-to-date with current technology by redesigning the entire network platform. Led the installation of fiber to all sites while leveraging an SD-WAN solution. Also set in motion a third layer Satellite solution for worst case scenarios.› Standardized software and hardware platforms while automating the deployment and management of computing devices through an MDM, reducing employee workload.› Built a National award winning SaaS platform called iMap providing situational awareness for the department on incidents, large-scale events and a reporting structure to reduce staff efforts by 80% for annual accreditation reporting.› Redesigned a supportable UCaaS VoIP solution across 17 locations with the ability to prop-up an Emergency Services team in minutes during disasters. › Completely replaced and re-designed the mobile platform for higher bandwidth and led the conversion to a FirstNet infrastructure so the agency could utilize pre-emption in disaster scenarios.› Set up an IT Governance model to reign in multiple IT related projects being executed without IT involvement.› Stabilized back-end systems by standardizing on VMware and moving all services to a single platform which led to a more efficient server room on all levels.› Redesigned and deployed the department website to better serve our constituents.

Sacramento, California Area

Working with several clients to provide stability and leadership within IT and raise the bar of IT staff for to the organization they support. Mentoring staff and refocusing how IT engages the organization as a strategic leader. Implemented Strategic Plans and hired staff into a variety of positions. Led surveys to gain an understanding of clients to better position how to drive problem solving techniques internally.

Davis, Ca

› Developed, designed, implemented and managed multiple project plans and proposals to address needs of the Office of Research, Safety Services and University of California Office of the President.› Directed projects focusing on program and business process trends and issues; identify the practical implications of new technologies and employ technical capabilities to enhance the user experience.› Lead several UC Application Teams using the Scrum Methodology for development of State-wide software.

Davis, Ca

› Directed all IT services within the College of Biological Sciences by working with each department IT support staff to guide the technical direction and set cyber-safety standards.› Provided technical consulting, coaching and training of information technology within the college, to the Dean, Department Chairs and Management Services Officers, which raised computing proficiency.› Identified staff workflow inefficiencies, which lead to streamlining workflows for the department. Identified practical impacts to new software and implemented procedures to enhance user experience.Directed each department IT support staff to increase cyber-safety standards to meet Campus-wide directives.

Visalia, California Area

› Directed the county's $20 million technology plan with over 140 staff members for 5400+ users to enhance information technology management. Including the improvement of information technology management throughout 28 county departments with the goal of creating a centralized, county-wide systems for the exchange of information.› Terminated $9.2 million labor contract with an outsourced vendor who was not delivering an expected high quality of service to the County. To renew this contract was cost prohibitive for the expected service delivery. By pulling labor in-house, the County netted $6.5 million in savings per year.› Integrated several disparate justice information systems that required constant manual intervention and coordination for the exchange of data such as Court Orders, Sheriff Files, Case Data, Defender Data, Court Calendar and Discovery Files (see link).› Launched, and continue to manage the conversion of 70+ disparate PBX systems to Cisco VoIP. This process will save $1 million in annual local long distance and voice interconnection charges per year.› Converted 20 plus year old mainframe-based ERP system to a thin client browser based application. Conversion was completed within first twelve months and maintenance costs were significantly reduced.› Updated the County’s 20 year old unsupported network infrastructure to Cisco architecture and setup vendor maintenance contracts to support the new technology.› Directed all Customer Service relations with Tulare County including Project Managers, Business Analysts, and Application Programmers along with activities associated with identification, prioritization, and resolution of reported problems and new project requests.› Established quality assurance program for desktop technicians to follow in order to deliver flawless builds of desktop and laptop systems in a highly customized environment.

Visalia, California Area

› Directed all Customer Service relations with Tulare County including Project Managers, Business Analysts, and Application Programmers along with activities associated with identification, prioritization, and resolution of reported problems and new project requests.› Managed all desktop support coordinating, monitoring, logging, tracking, and resolving issues within the specified Service Level Agreements (SLA) with the County of Tulare.› Ensured all projects were executed as planned in order to support all rollout aspects of delivery to the client.› Evaluated financial and technical procedures for cost savings and efficiency for the entire organization. Produced management reports for trending information and identified areas of improvement.

Folsom, Ca

› Directed a team of over 20 direct and indirect telephony engineering staff, with responsibilities in hiring, training, programming, vision, and business development to support 140+ call centers within Intel worldwide.› Took the initiative by leading a tiger team to architect the initial business, a financial model, and marketing plan to centralize three regional contact center operations into a single business unit. Benefits included lower capital expenditures and maintenance costs, faster execution of customer requests, improved application robustness and professional applications.› Within three years, grew team 10x and managed an annual budget of $8 million to support new business development in APAC and EMEA countries. Conservative estimates show savings of $21 million per year for Intel based on productivity alone; recognized as a department role model by corporate executive management.› Ensured critical telephony solutions were delivered by managing appropriate design execution according to customer requirements, as well as providing 24x7 on-call emergency support.› Managed all partnerships and relations with contact center management, site telecommunication teams, third-level applications teams, and vendors for Intel contact centers world-wide.› Self-motivated learner in all telephony knowledge including PBX, Voicemail, ACD, and IVR systems working with Nortel, Avaya, and Genesys.› Created and implemented quality assurance program for all work being performed by all telephony engineering staff.

Sacramento, California Area

› Directed all IT related tasks.› Researched, designed and wrote requirements to overhaul a POS software package which increased revenue by over $25 thousand annually› Maintained Network infrastructure, mail system and other applications services.

San Jose, Ca

› Reduced corporate training costs through developing and implementing computer training courses specifically designed for corporate efficiencies resulting in the company saving more than $6 million annually.› Led courses for staff on department software for all new employee on-boarding.› Implemented and coded the companies first website presence.

Davis, Ca

› Designed and managed more than 500+ training seminars each year at the University of California, Davis for students, faculty and staff to improve overall technical skill levels by increasing productivity and satisfaction. › Researched the needs of focus groups and combining the research material to create a single source solution to a growing need for systems knowledge resulting in the University realizing incalculable savings in both material and labor costs and the successful retention of crucial staff while attracting new students.

Bachelor Of Science - Bs, Mis, Dbms, Accounting

Activities and Societies: Accounting Society - VP Finance (1 year), MIS Society - President (2 years)

Mba-Technology Mgmt/Public Administration, Technology Management, Public Administration

In Process

Associate Of Science (As), Business Administration And Management, General

Ged, Business