Eric Puhl Email & Phone Number

Las Vegas, Nevada, United States

Glendale, Arizona, United States

• Lead the conceptualization, development, and execution of innovative entertainment experiences and activities, including potential partnerships to keep VAI Resort new and exciting while driving guest satisfaction.• Source, manage, schedule, and develop top-level entertainment content.• Work closely with the Entertainment Department in planning, developing, and executing entertainment and ticketing activation on site.• Collaborate with internal departments and external event… Show more • Lead the conceptualization, development, and execution of innovative entertainment experiences and activities, including potential partnerships to keep VAI Resort new and exciting while driving guest satisfaction.• Source, manage, schedule, and develop top-level entertainment content.• Work closely with the Entertainment Department in planning, developing, and executing entertainment and ticketing activation on site.• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed.• Develop policies and procedures surrounding money handling and ensure compliance.• Work with Marketing, Production & Talent departments, artist management, and label representatives to set up events, place holds, process orders, and release tickets in a timely fashion.• Maximize ticket pricing and revenue generation.• Ensure ADA Compliance on ticketing practices.• Design and manage an annual entertainment calendar, encompassing sports viewing events, community events, interactive entertainment, seasonal programming concepts, and other exciting events that drive guest visitation and sales.• Forecast and oversee the management of operating budgets.• Build an active partnership with all departments in development, including the creation of detailed guides and playbooks directing facility set up and operation for all programming events.• Keep current with all key ticketing trends in the entertainment industry.• Partner with Marketing, Special Events, Food & Beverage, IT, Amusements, Purchasing, Operations, and other departments to develop and execute property-wide ticketing initiatives.• Set standards, auditing tools, and procedures to ensure the highest level of guest satisfaction to meet and exceed ratings and benchmarks. Show less

Las Vegas, Nevada, United States

• Served as Manager on duty during all events to ensure organizational success and an exceptional guest experience.• Oversaw all event bookings and served as the primary liaison with clients and touring parties to ascertain event requirements.• Coordinated and scheduled designated teams to meet the size and needs of events, while effectively communicating and enforcing all security regulations and protocols.• Ensured all front-of-house physical elements were prepared for events by… Show more • Served as Manager on duty during all events to ensure organizational success and an exceptional guest experience.• Oversaw all event bookings and served as the primary liaison with clients and touring parties to ascertain event requirements.• Coordinated and scheduled designated teams to meet the size and needs of events, while effectively communicating and enforcing all security regulations and protocols.• Ensured all front-of-house physical elements were prepared for events by supplying contractors with essential technical and physical data (blueprints) regarding the facility, including seating charts, ingress locations, and designated merchandise sales areas.• Enforced catering exclusivity by collaborating with the Food & Beverage department and Hospitality Partner to ensure that the needs of artists, performers, and their teams were met with the utmost professionalism.• Administered and operated all VIP logistics associated with artist VIP packages and collected payments on behalf of Palms for House Services.• Collaborated with Hotel Group Reservations, Hotel VIP Services, and touring parties to submit room blocks and finalize rooming lists. Conducted inspections of VIP suites and prepared overnight arrival packages.• Managed vendor relations, maintained client files, and updated venue inventory lists.• Oversaw the placement of signage across the property and venue to ensure accurate display of event information.• Collaborated with various departments to ensure the seamless operation of events and foster positive guest relations.• Partnered with Marketing to promote the location and events through appropriate marketing channels.• Coordinated with Property Security to advance each show alongside tour security directors and liaised with Public Safety to create a secure and welcoming environment for artists, guests, staff, and vendors.• Facilitated communication regarding the daily run of show, security protocols, and incoming VIPs. Show less

Las Vegas, Nevada, United States

• Ensured preventative maintenance on all equipment to guarantee safe usage by team members and guests.• Trained and managed all part-time staff, providing evaluations and coaching as necessary to maintain a well-groomed, trained team, with a commitment to excellence in customer service.• Organized and supervised nightly Box Office operations during events, including ticket sales, will call, ticket scanning, and addressing guest issues.• Balanced and reconciled daily box office… Show more • Ensured preventative maintenance on all equipment to guarantee safe usage by team members and guests.• Trained and managed all part-time staff, providing evaluations and coaching as necessary to maintain a well-groomed, trained team, with a commitment to excellence in customer service.• Organized and supervised nightly Box Office operations during events, including ticket sales, will call, ticket scanning, and addressing guest issues.• Balanced and reconciled daily box office reports.• Managed communication and support with promoters, ticketing providers, event staff, and management.• Created, modified, and maintained inventories for all ticketed events within a computerized environment.• Possessed strong knowledge of the Ticketmaster ticketing system.• Investigated guest ticket issues before, during, and after events.• Prepared financial analyses, counts, forecasts, and pertinent information for internal and external clients.• Provided strategic planning resources and information for internal use. Show less

Stateline, Nv

• Hired to develop a team of ushers and box office personnel to service the guests in our facilities. Provided them with the tools and leadership to work together as a team and give the guests outstanding customer service.• Facilitated the contracts, bookings, presentations, and budgets of the outlets under my supervision.• Proficient with contract negotiations, from the creation of offer sheets to legal documents such as letters of intent, full agreements, amendments, terminations, and… Show more • Hired to develop a team of ushers and box office personnel to service the guests in our facilities. Provided them with the tools and leadership to work together as a team and give the guests outstanding customer service.• Facilitated the contracts, bookings, presentations, and budgets of the outlets under my supervision.• Proficient with contract negotiations, from the creation of offer sheets to legal documents such as letters of intent, full agreements, amendments, terminations, and more.• Successfully negotiated, confirmed, contracted, launched, and facilitated headliner shows. Developed a variety of different genres for the entertainment calendar.• Oversaw and managed staff across departments including outlets in the Showroom, Box Office, and Nightclubs. • Fully involved in the marketing and creative efforts for each act on property.• Created strong relationships with feeder markets to bring top-notch acts to Lake Tahoe.• Created, revised, and maintained event ticket builds in the Ticketmaster platform.• Set up pre-sales, on-sales, announcements, and launch of new headliner shows in multiple venues.• Expertly managed pre-production, load-in, entertainer/artist management, hospitality, box office, financial analysis (pre-show, during, and post-show) and operated as the main point of contact for all entertainment-related functions. Show less

Las Vegas, Nevada

• Successfully negotiated, confirmed, contracted, and launched over 40 different resident and headliner shows • Launched and managed 14 resident shows/headliners which have won numerous Best of Las Vegas awards• Entertainer and Artist management, liaison between hotel and artists, hospitality, marketing, box office, media and public relations, financial analysis.• Decreased expenses and labor in critical departments by aligning our company with strategic partners• Responsible… Show more • Successfully negotiated, confirmed, contracted, and launched over 40 different resident and headliner shows • Launched and managed 14 resident shows/headliners which have won numerous Best of Las Vegas awards• Entertainer and Artist management, liaison between hotel and artists, hospitality, marketing, box office, media and public relations, financial analysis.• Decreased expenses and labor in critical departments by aligning our company with strategic partners• Responsible for multi-million-dollar annual budget including Profit & Loss Management incorporating daily financial analysis of current trends, revenue, expenses, procurement, capital investments, pre and post formas, artist and venue settlements• Analyze market trends and capitalize on market opportunities to create high-profit, high-visibility partnerships. • Work extensively to create third party viable relationships from four-wall deals and resident shows, to marketing plans and ticketing relationships• Successful strategic alliance building demonstrated through effectively negotiating and retaining a high caliber ticketing company to maximize revenues while effectively eliminating labor costs • Experienced in building a favorable corporate/brand image. While overseeing Player's Club was successful in building brand recognition of entertainment choices through the club. Additionally, utilized company's long standing brand to speak with guests about new and exciting growth that the company has accomplished• Thoroughly perform market research, analysis, and reporting to assess overall impact of business opportunities. Evaluated advertising campaigns and revenue growth.• Created, revised, and maintained internal policies, procedures and rules/regulations for team members. • Led a team of 40 team members in providing and promoting extraordinary guest service, providing excellent conflict resolution practices to resolve complex problems and deescalate situations involving difficult guests. Show less

Master'S Degree, Entertainment And Special Events

Executive Master of Hospitality Administration

Bachelor'S Degree, Entertainment And Special Events

Studied Entertainment and Special Events

Diploma Of Academic Excellence, Business

Activities and Societies: Future Business Leaders of America Studied Business and Real Estate