Eric Paiz Email & Phone Number

New York, Ny, Us

Led the creation of the company's internal IT department, transitioning from Managed Service Providers (MSPs) by implementing a new ticketing system and deploying NinjaOne to over 70 systems. Automated processes for operational efficiency and security, including automating device enrollment and management with Intune and Autopilot.Collaborated with MSPs to address IT challenges and strategize long-term solutions, playing a key role in weekly management meetings to align on IT goals… Show more Led the creation of the company's internal IT department, transitioning from Managed Service Providers (MSPs) by implementing a new ticketing system and deploying NinjaOne to over 70 systems. Automated processes for operational efficiency and security, including automating device enrollment and management with Intune and Autopilot.Collaborated with MSPs to address IT challenges and strategize long-term solutions, playing a key role in weekly management meetings to align on IT goals. Developed a PowerShell script to automate Windows upgrades for Intune integration and spearheaded the implementation of Privileged Identity Management (PIM) with Just-In-Time access, advocating for Entra P2 licensing to enhance security.Deployed Multi-Factor Authentication (MFA) for over 100 users, monitored risky sign-ins using Microsoft Entra ID Identity Protection, and managed SentinelOne endpoint protection. Conducted regular security audits and developed incident response strategies to mitigate phishing and domain threats.Administered Microsoft Entra ID as Global Administrator, managing tenant-wide provisioning, security, and license compliance. Streamlined onboarding/offboarding processes and provided Tier 1-3 support for Microsoft technologies and network infrastructure.Maintained comprehensive IT documentation, including SOPs and troubleshooting guides, ensuring internal knowledge sharing and consistency across operations. Show less