Eric Raines Email & Phone Number

Houston, TX, US

Atlanta, Georgia, US

Atlanta, Georgia, US

• Lead a team responsible for administering F&I contracts from across the automotive industry ensuring consistent application of guidelines and successful completion of critical monthly tasks.
• Collaborate with Client Services, Accounting, Risk Management, and senior leadership to ensure timely processing of business in adherence with established goals and deadlines.
• Spearheaded digital transformation and efficiency initiatives eliminating over 300 task hours each month resulting in an increase of efficiency and reduced processing times.
• Selected for and completed the Upward Mentorship program and am currently actively engaged in leadership for the Texas Engagement Champions Team, Pride Employee Resource Group, and a Leadership Peer Group, promoting.

Atlanta, Georgia, US

Gained and maintained in-depth understanding of applicable products, clients, systems, and applications.Underwrote contracts to ensure guidelines are met based on internal underwriting guidelines, various state laws and regulations, and lender-specific requirements.Entered/applied payments (checks/ACH) to appropriate client account(s) and to each specific.

Youngest child was diagnosed with an autoimmune disease which required intensive lifestyle management and continuous monitoring. Took a sabbatical from work to learn about, care for, and stabilize our lives as it related to this before returning to the workforce.

Nashville, Tennessee, US

• Led teams which serviced customers across multiple Lines of Business. Partnered across sites and functional groups to consolidate and collapse multiple groups to gain operational efficiencies. Leader and/or member of.
• Named “Most Valuable Player” in a leadership role based on individual and team performance based on KPI metrics.
• Revamped site hiring process which was adopted enterprise wide resulting in a significant reduction in new hire turnover from training into production.

Orlando, FL, US

• Managed daily operations for multiple hybrid teams in both Work From Home and onsite operations for a large reservation call center in the hospitality sector focusing on ownership agreements, payments, property.
• Collaborated with Site Director on strategic planning and budgeting, ensuring alignment with financial goals and supporting larger corporate strategic directives. Trained and developed Supervisors to enhance coaching.
• Implemented data-driven strategies to boost conversion rates and customer satisfaction while also improving overall efficiency, supporting the Springfield site to be recognized as the top performer across the.
• Designed and implemented a KPI-based Supervisor incentive program that was adopted at all sites company-wide.

Jeffersonville, IN, US

• Led, motivated, and managed a team of 8 exempt call center supervisors and their direct reports in multiple 400+ seat inbound contact centers servicing multiple telecommunications clients. Responsible for managing.
• Collaboratively drove centers to consistent top 3 financial and metric performance across all sites across the enterprise.
• Drove center results to meet goal on 100% of client Key Performance Indicators/Service Level Agreements and repeated this result on a consistent basis.
• Member of leadership team recognized as the Hot Springs Chamber of Commerce’s “Large Business of the Year” for 2009.

Dallas, TX, US

Provided escalated technical support and network analysis for the NE region including the Washington/Baltimore, New York, and Boston metropolitan areas. Troubleshooting performed on TDMA/GAIT/GSM wireless devices, system operations, and feature performance.

Management and development of relationship specialists through direct supervision, monitoring, and coaching. Responsible for meeting underwriting commitments and attaining loan documents/funding to meet established closing dates. Also responsible for monitoring and coaching to goals in regards to KPI's and administrative functions for a team of 25.

Northbrook, IL, US

Led a specialized team responsible for the marketing, sales, design creation and customization of the Agent homepage section of allstate.com. Responsible for implementation of site layout, features, and agency office personalization across the organization along with partnering for local web-based marketing in target areas. Additionally designed and.