▪ Lead a diverse team of data analysts, data scientists, and interns to deliver actionable insights that enhance organizational safety and security outcomes▪ Establish analytical frameworks and best practices to standardize data analysis methodologies across safety and security initiatives▪ Drive data-informed decision making by translating complex findings into clear recommendations for senior leadership

▪ Developed, maintained, improved and promoted various analytical products using programming and BI tools, facilitating data-driven decision-making throughout the safety and security organization at Amtrak.

▪ Analyzed ridership and capacity patterns and revised pricing structures internally and with state stakeholders to ensure optimal use of inventory and maximization of revenue. Added over 1,000 seats to weekly capacity system-wide after analyzing holdout utilization.▪ Built revenue impact models for proposed pricing changes, directed A/B market testing and conducted analysis to assess ridership and revenue impacts.▪ Developed an automated data pipeline to capture, clean and store competitor fare data. Leveraged results to introduce price points to react to competitors’ pricing.

▪ Confirmed the accuracy of fares during annual system-wide increases and sales. Developed scripts to automate portions of the process.▪ Researched and procured software, and programmed scripts in order to transition and automate essential operations documents from paper to eBooks, saving the company $30,000 annually.▪ Maintained fare plan rules and tested changes to code that impacted pricing within Amtrak's reservation system.