Since Feb 2009 - Marketing Analyst: reporting, process analysis and optimisation, email marketing .Daily, Weekly, Monthly, Yearly reporting. Forecasting. Data Intelligence minded.On demand analysis and reporting, decision-making support.In the Data-intelligence domain, I am able to provide comprehensive figures and reports for historical usage and decision making forecasts. Proficient in Excel, VBA and Power Pivot Tables in relation to SAP/Informix databases.Process and workflow optimization. Automatization of repetitive tasks. Controlling.- In-house Invoicing using Excel/VBA and Outlook to format and send Excel or PDF invoices.Excel based solutions have helped in producing about 1000 various invoices monthly, gaining time and reducing possible human errors, allowing to concentrate on controlling and other demanding tasks.- This has also been rolled out to the Customer Service support team, reducing work time to a third for each cases, improving communication with customers and suppliers (car rental companies in this case).Responsible for email marketing analysis and delivery, usage of various EDS systems, especially Lyris and Campaign Monitor. Auto Europe sends more than 60 different newsletters weekly, in 15 languages, to a pool of more than 2 million addresses. Maintenance and segmentation of the database has improved opening rates and conversion as well as gaining customer loyalty.Development and maintenance of www.locationvoiture-paschere.fr, SEO, SEM but also SMO optimization.Specializing in e-marketing, on-line-marketing, Social Media, reporting and data analysis and reporting.From Feb 2008 to Jan 2009 - Assistant Call Center & Operation Manager- Shift planning, sick and vacation changes.- Customer communication and support.From Jun 2007 to Jan 2008 - Call Center Trainer From Jun 2005 to May 2007 - Call Center Supervisor

Host-to-host connections, EDIFACT-9735, IBM OS9 specialist. Macro assembler and various OS related software such as JCL.Quality management - ISO 9001 coordinator

Contractor on Amadeus Project - Communication Manager - Amadeus GmbH, Erding, Germany.Contractor by Airfrance - Operating System Engineer - AirFrance, Sophia-Antipolis, France.Programing in Macro Assembler on Unisys Mainframe. Specialist in Host-to-host communication layers.Client Center Manager - Head Quarter Unisys France, Cergy-Pontoise, FranceUnisys 2000/200 System Administrator.