Eric Valenzuela Email & Phone Number

Salzburg, Austria

Salzburg

• Create tasks in JIRA received internally and from clients directly• Managing priorities of the tasks aforementioned• Assigning and managing internal resources based on a knowledge of their workload, skills etc.• Ensuring deliverables and key dates are met and communicated• Track tasks and follow up on updates from the relevant team and/or client• Creating and managing timelines• Estimating jobs where required• Organise face-to-face or Skype meetings• Create and document all processes and procedures in Confluence• Migrate previous communications from Basecamp to Confluence• Create quotes using Proprietary Quoting Tool• Manage invoices received from external vendors • Make content and design changes for clients using Adobe Photoshop• Make content changes of app using Proprietary CMS• Help schedule push notifications using OneSignal• Introduced and implemented Confluence for documentation of projects• Introduced and implemented a testing protocol to be used when development work is complete

London, United Kingdom

• Managing priorities from tasks received internally and from clients directly• Assigning and managing internal resources based on a knowledge of their workload, skills etc.• Ensuring deliverables and key dates are met and communicated• Converting task requests to Trello cards and allocating them accordingly.• Track tasks and follow up on updates from the relevant team and/or client• Make content and design web site changes for clients using Adobe Photoshop and Sublime.• Make content changes using Westhill Proprietary CMS• Account Management for web projects using Sitefinity CMS• Create accounts and make changes for clients in dotMailer.• Liaise with Rackspace regarding issues with servers• Gather Google Analytics data for clients• Creating and managing timelines• Communicating with clients on production work• Estimating jobs where required• Entering timesheet information into WorkflowMax• Introduced and implemented Slack for internal messaging to declutter emails• Introduced and implemented Nuclino as our data repository so the use of spreadsheets and word documents for passwords, and processes can be streamlined.

• Managing priorities from Customer Service Team• Assigning internal resources based on a knowledge of their workload, skills etc.• Ensuring deliverables and key dates are met and communicated• Ensuring that Jira (our JMS) is being used correctly for transitions between campaigns• Ensuring campaigns do not go over allocated time or if they do this is communicated accordingly• Review all incoming briefs to ensure there is enough information provided• Build and maintain a campaign schedule• Send Digital Managers overview of weeks’ workload flagging any resourcing issues• Ensure SLAs are met• Manage small to medium web and app builds• Creating and managing timelines• Communicating with clients on production work• Re-estimating jobs where required• Account Management for web projects using Umbraco CMS• Producing landing pages using Unbounce• Preparing and deploying eDMs using Vision 6• Auditing eDM campaigns created in Vision 6, Responsys, and Adobe Campaign• Auditing SMS campaigns created in Message Media

• Account management of over 40 active web site projects• Liaise with both the development team and clients to ensure project stays within budget, scope, and time frame• Create wireframes for design of the site• Ensure wireframes are understood by design team• Occasionally help with site design• Ensure client provides content in a timely manner• Take stage payments before moving the project along• List coding notes of design for the development team• Test the constructed web site and ensure it adheres to the client's initial brief• Code HTML, CSS, Javascript, and PHP when required• Manage DNS and emails for new websites to be launched• Maintain good rapport with both the developers and the clients via solid communication• Provide face-to-face and/or digital training sessions on CMS to clients• Give support to clients• Handle project escalations from unhappy clients

Sydney, Australia

• Account management of SLA and Ad Hoc clients• Schedule and assign tasks to either back end developers, front end developers, or other project managers via JIRA• Comment on progress of tasks to clients via JIRA or Email• Contribute to online knowledge bank via Confluence• Ensure teams schedules are booked daily• Prepare monthly invoices for SLA and Ad Hoc clients• Conduct weekly Work In Progress meetings via GoTo Meeting • Ensure tasks are always updated and do no go over a certain time period • Liaise with Accounts team to ensure clients have paid outstanding invoices• Make content updates to client web sites via CMS• QA web sites changes by either front end or back end team before presenting to client • Ensure out of scope work is invoiced.• Updates staff on all projects during weekly meetings.

Level 2, 53 Walker Street, North Sydney Nsw 2060

• Account management of over 40 active web site projects• Liaise with both the development team and clients to ensure project stays within budget, scope, and time frame• Create wireframes for design of the site• Ensure wireframes are understood by design team• Occasionally help with site design• Ensure client provides content in a timely manner• Take stage payments before moving the project along• List coding notes of design for the development team• Test the constructed web site and ensure it adheres to the client's initial brief• Code HTML, CSS, Javascript, and PHP when required• Manage DNS and emails for new websites to be launched• Maintain good rapport with both the developers and the clients via solid communication• Provide face-to-face and/or digital training sessions on CMS to clients• Give support to clients• Handle project escalations from unhappy clients

Sydney, Australia

Full time position working for "one of Australia's largest and most prominent specialist domain name, web hosting, email, online marketing and eCommerce service providers" http://www.netregistry.com.au/customer-service/about- Responsibilities and achievements: • Simultaneous management of over 50 web design projects• Construct introduction documents of new projects for clients• Liaise with both the development team and clients with regards to the updates of the project• Source solutions to any problems that may arise during production by either the development team or the client• Test the constructed web site and ensure it adheres to the client's initial brief• Code HTML, CSS, Javascript, and PHP when required• Manage DNS and databases for new websites to be launched• Maintain good rapport with both the developers and the clients via solid communication• Provide face-to-face and/or digital training sessions on relevant platforms eg. Wordpress, Prestashop to clients• Provide marketing strategies for newly created sites• Give support to other internal teams• Handle project escalations from unhappy clients• Assist in the migration of an existing website from an external hosting provider to our servers

Sydney, Australia

Full time position working for “one of Australia's largest and most prominentspecialist domain name, web hosting, email, online marketing andeCommerce service providers” http://www.netregistry.com.au/customer-service/about-Responsibilities and achievements:• Oversee workflows for service setups and cancellations• Answer account and domain related customer emails• Answer account and domain related staff email escalations• Answer account and domain related staff chat escalations• Refund and credit invoices• Split and create new accounts• Update account details

London, United Kingdom

VFS provide visa services to visitors of India. Responsibilities and achievements: • Processing applications to be sent to the Indian High Commission. • Prepare reports of statistics of the days applications and also previous applications. • Ensure the monitors for the ticketing system are functioning. • Chronologically sort and distribute passports to applicants. • Accounts handling of payments made daily including reports. • Supervise staff. • Handle enquiries, escalated complaints, and queries. • Conduct Interview for potential employees • Monitor VAS Machines are operational on a daily basis • Check and replenish stationary • Ensure daily operations are started and completed swiftly while adhering to SOP

Full time position working for “one of Australia's largest and most prominent specialist domain name, web hosting, email, online marketing and eCommerce service providers” http://www.netregistry.com.au/customer-service/about- us/.Responsibilities and achievements: • Liaising with client to understand how they want their web site to look and work. • Documenting this information to be sent to the vendor. • Liaising with vendor to ensure that requirements can be fulfilled. • Continual contact with both client and vendor to ensure web site is completed to specification. • Offer support to client after project is completed. • Continually closed two projects per week.

Full time position working for “one of Australia's largest and most prominent specialist domain name, web hosting, email, online marketing and eCommerce service providers” http://www.netregistry.com.au/customer-service/about- us/.Responsibilities and achievements: • Processing of domain name registrations, renewals, and transfers. • Handle escalated domain enquiries from customer support and sales staff. • Resolve domain related email enquires and requests using internal ticketing system. • Resolve domain and accounts related fax enquires and requests. • Customer support statistical work rate leader for six consecutive months. • Company wide employee of the fortnight.

A part time position working for an independent communications company. Responsibilities and achievements: • Handled incoming telephone calls from patients regarding television/telephone purchase and operation. • Made outgoing telephone calls to patients in regards to repurchase of television service. • Minor servicing of televisions and telephones in hospitals. • Solved users PC problems including sorting out spreadsheets, explaining how to use complex features in word-processing packages.

A part time position working for a company that provides alternative backups of documentation.Responsibilities and achievements: • Preparation of documents to be scanned. • Scanning of documents for archiving ranging in size from A4 to A0. • Quality control of scanned data. • De-preparation of documents scanned.