Eric Davis Email & Phone Number

Roseville, California, United States

Rocklin, California, United States

Rancho Cordova, California, United States

Current Apprenticeship training in Cyber Security concepts, domains, frameworks, and standards:Working to provide incident and request management, while understanding roles of teams (Service Desk, Advanced Support Teams) and beginning and advanced technologies in authentication/authorization, access control models, and virtual directories.Symmetric vs. Asymmetric Encryption Algorithms, hashing, and digital certificates.Data governance, data discovery, data classification, DLP, digital rights management, securing data at rest, data in use, data in motion, and data masking.Endpoint security, Network security, and Firewall.Active Directory, Domain Controller, Users in Active directory, Groups in Active Directory, Password Management in AD.Cloud Computing, Cloud Computing Essential Characteristics, Cloud Service Model (SaaS, PaaS, IaaS), Cloud Deployment Models (private, community, public), CloudVulnerability management, asset identification & classification, vulnerability scanning, vulnerability analysis & reporting, vulnerability response planning & remediation, vulnerability monitoring & control.GRC, compliance and standards, risk concepts & Risk Management, threat awareness, classes of attacks, incident response framework.Training for CompTIA Security+ certificate

California, United States

Service Desk Agent for the California Department of Social Services (CDSS) In-Home Support Services (IHSS) program. Uses the Office of Systems Integration (OSI)’s Case Management, Information and Payrolling System (CMIPS) to manage user accounts and support providers and recipients enrolled in the IHSS Program; protects all aspects of clients’ confidential information and ensures software/hardware compliance with security policies; resolves client incidents or requests with Timesheet/Payment/Travel Claim Status, Direct Deposit Enrollment, and basic Wage Garnishment; analyzes, troubleshoots, and supports client routine issues; analyzes incident trends and suggests troubleshooting best practices, some of which have been adopted and disseminated to all agents in department.

Sacramento, California, United States

Performed fundraising for both local and nation-wide environmental protection campaigns. Analyzed data on the respective environmental campaign; consulted with and advised potential clients on the most cost-efficient way to budget their financial contributions.

Greater Nashville Area, Tn

Premiere Support Solutions Technician as a client for Verizon Wireless Tier 1 technical support. Ensured software/hardware compliance with security policies; managed user accounts, features, and technology inventory; resolved client incidents or requests; installed and configured applications via remote assistance, and discussed proper device maintenance with end users; performed troubleshooting on routine issues and other related activities; maintained detailed client ticket documentation, including root cause, troubleshooting steps taken, resolution status, and follow-up contact information if necessary; added documentation to proprietary technical database to assist other agents resolve similar issues.

Greater Nashville Area, Tn

Trained & educated college level students on campus in a Learning Resource Center environment. Subjects included core-level algebra and English, as well as computer aided design subjects such as graphic design, video production, audio production, web design, photo manipulation, 2D & 3D animation and modeling; translated complex concepts and procedures into simpler terms and steps that allowed comprehension and excellence in students' respective curriculum; performed the duties of a Help Desk Representative simultaneously with Campus Tutor.

Greater Nashville Area, Tn

Managed help desk at IADT - Nashville college campus, performing a variety of clerical duties while providing excellent customer service to faculty, students, and campus visitors. Kept work areas and equipment clean, orderly and in good repair; received and directed incoming telecommunications to appropriate personnel; resolved all client inquiries and requests by directly resolving or escalating to appropriate services and personnel; processed financial transactions and deliveries for students and faculty; assisted in special projects elsewhere on campus if required, such as creating, testing, maintaining, and deploying student workstations; configuring and/or modifying software programs; delivering & setting up technical inventory to classrooms and/or the campus learning resource center; performed the duties of a Campus Tutor simultaneously with Help Desk Representative.

Greater Nashville Area, Tn

Provided excellent customer service and maintained electronics department in a wholesale retail environment. Engaged customers and evaluated their needs; received inventory and assessed product quality; performed troubleshooting on wide variety of home electronics; ensured product security and kept work areas and equipment clean; involved in special projects under the supervision of assistant manager for planning and implementing an improved inventory and security system for the electronics department; developed, tested, and deployed a CC surveillance unit, detailed log system for electronics cleared for sale, and best practices for evaluating returned product for tampering.

Greater Nashville Area, Tn

Independently opened/closed multiple retail locations as keyholder and primary sales associate. Greeted customers and provided excellent customer service; handled transactions and balancing tills; reconciled Tennessee lottery registry; inventoried stock and scheduled supplemental shipments when necessary; kept work area and equipment clean, orderly and in good repair.

Folsom, Ca

Provided excellent customer service by assessing consumer wants and requirements and recommending appropriate merchandise. Received merchandise shipments and restocked product according to regional layout procedures; assisted consumers in delivering oversized merchandise; performed duties of cashier; handled transactions and balanced tills; involved in special projects under direct supervision of regional manager; remodeled store layout; tabulated and analyzed annual inventory; traveled on occasion to support understaffed locations.

Folsom Ca

Independently opened/closed retail location for dry cleaning. Greeted and received merchandise from customers; processed financial transactions and maintained inventory management system; acted as change agent when company was sold to new management and facilitated changes in policies and procedures, maintaining customer rapport throughout the organizational restructure; received letter of recommendation from owner.

Master Of Business Administration - Mba, Management Information Systems, General

Academic Performance Award, Leadership Award

Bachelor’S Degree, Digital Media And Animation