Eric Davis Email & Phone Number

Roseville, California, United States

Rocklin, California, United States

Rancho Cordova, California, United States

Current Apprenticeship training in Cyber Security concepts, domains, frameworks, and standards:Working to provide incident and request management, while understanding roles of teams (Service Desk, Advanced Support Teams) and beginning and advanced technologies in authentication/authorization, access control models, and virtual directories.Symmetric vs..

California, United States

Service Desk Agent for the California Department of Social Services (CDSS) In-Home Support Services (IHSS) program. Uses the Office of Systems Integration (OSI)’s Case Management, Information and Payrolling System (CMIPS) to manage user accounts and support providers and recipients enrolled in the IHSS Program; protects all aspects of clients’ confidential.

Sacramento, California, United States

Performed fundraising for both local and nation-wide environmental protection campaigns. Analyzed data on the respective environmental campaign; consulted with and advised potential clients on the most cost-efficient way to budget their financial contributions.

Greater Nashville Area, TN

Premiere Support Solutions Technician as a client for Verizon Wireless Tier 1 technical support. Ensured software/hardware compliance with security policies; managed user accounts, features, and technology inventory; resolved client incidents or requests; installed and configured applications via remote assistance, and discussed proper device maintenance.

Greater Nashville Area, TN

Trained & educated college level students on campus in a Learning Resource Center environment. Subjects included core-level algebra and English, as well as computer aided design subjects such as graphic design, video production, audio production, web design, photo manipulation, 2D & 3D animation and modeling; translated complex concepts and procedures into.

Greater Nashville Area, TN

Managed help desk at IADT - Nashville college campus, performing a variety of clerical duties while providing excellent customer service to faculty, students, and campus visitors. Kept work areas and equipment clean, orderly and in good repair; received and directed incoming telecommunications to appropriate personnel; resolved all client inquiries and.

Greater Nashville Area, TN

Provided excellent customer service and maintained electronics department in a wholesale retail environment. Engaged customers and evaluated their needs; received inventory and assessed product quality; performed troubleshooting on wide variety of home electronics; ensured product security and kept work areas and equipment clean; involved in special.

Greater Nashville Area, TN

Independently opened/closed multiple retail locations as keyholder and primary sales associate. Greeted customers and provided excellent customer service; handled transactions and balancing tills; reconciled Tennessee lottery registry; inventoried stock and scheduled supplemental shipments when necessary; kept work area and equipment clean, orderly and in.

Folsom, CA

Provided excellent customer service by assessing consumer wants and requirements and recommending appropriate merchandise. Received merchandise shipments and restocked product according to regional layout procedures; assisted consumers in delivering oversized merchandise; performed duties of cashier; handled transactions and balanced tills; involved in.

Folsom CA

Independently opened/closed retail location for dry cleaning. Greeted and received merchandise from customers; processed financial transactions and maintained inventory management system; acted as change agent when company was sold to new management and facilitated changes in policies and procedures, maintaining customer rapport throughout the.

Master Of Business Administration - Mba, Management Information Systems, General

Academic Performance Award, Leadership Award

Bachelor’S Degree, Digital Media And Animation