Principal Business Analyst
- Led various Collections & Recoveries initiatives aiming to reduce net average charge-offs and operating expenses- Retroactively corrected over 7,500 customer issues with receiving hardship relief after improper automated fulfillment, leading to over $120,000 provided in hardship relief- Actively monitored a test that provided digital debit as a payment option, leading to a 9% reduction in late payment in early delinquency- Solely owned an automated spreadsheet NPV calculator (applicable to multiple facets of Collections & Recoveries), but mainly developed to optimize resource allocation