Eric Rice Email and Phone Number
Seasoned IT professional with 5 years of experience in technical support and customer service, holding certifications in CompTIA A+, Network+, Security+, and AWS Cloud Practitioner. Graduated with a Bachelor's degree in Business Administration, specializing in Entrepreneurship, from Kansas State University. Passionate about leveraging technical expertise to drive business success and developing strategies with the use of analytics. Enthusiastic about blending IT skills with into other markets to create impactful solutions and drive growth. Always eager to learn and adapt to new challenges, with a strong focus on continuous improvement and professional development.
Hexure
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Production Support CoordinatorHexure Jul 2024 - Present
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Technology Module InstructorK-12 Initiative Pipeline Programs Sep 2023 - PresentKansas City, Kansas, United StatesUtilized effective communication skills to instruct on IT and Javascript fundamentals to 120 middle school and high school students -
Pc Technician IiPomeroy Apr 2023 - Apr 2024Kansas City, Missouri, United StatesManaged and administered end-user accounts and permissions as Tier 2 support, overseeing VDIs and group policies, resolving incidents cross-departmentally, and enhancing user satisfaction. Proficient in Azure, SCCM, VMware, Active Directory, Office 365, Facets, Interactive Intelligence, RightFax, and DB2 databases. -
Account SpecialistAgistix Nov 2022 - Mar 2023Provided customer service and instruction to a variety of logistics services across America while providing UI/UX testing and feedback for backend developers -
Community CoordinatorClickup Apr 2022 - May 2022Coordinated influencer marketing programs revolving around new product features. -
Support Systems AdministratorClickup May 2021 - Apr 2022Helped contribute to the first Support Systems team for a SaaS start-up in hyper growth, using Agile methodology to manage tasks and tickets. Administered systems like Front, and Intercom. Supported SLAs with 95% success. Monitored interactions to assess service quality and identify trends.
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Customer Support SpecialistClickup Mar 2021 - May 2021Explained and resolved customer issues via email and chat adhering to SLA guidelines maintaining 90%+ quality.
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Inside Sales AdvisorEducation Dynamics, Inc. Nov 2019 - Sep 2020Generated over $90,000 in agent revenue by converting leads while adhering to strict TCPA guidelines. Led the company with a Conversion Percentage of 10.39% and Weight Leads Per Hour of 10.85. Utilized critical thinking and customer service skills to handle hostile prospects. -
Administrative SpecialistBlue Diamond Medical Staffing May 2019 - Nov 2019
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Inside Sales AgentSpring Venture Group Jan 2019 - May 2019 -
Customer Service Quality AuditorOptum Apr 2018 - Aug 2018
Eric Rice Education Details
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Entrepreneurship/Entrepreneurial Studies
Frequently Asked Questions about Eric Rice
What company does Eric Rice work for?
Eric Rice works for Hexure
What is Eric Rice's role at the current company?
Eric Rice's current role is IT Professional | Certified in CompTIA A+, Network+, Security+, AWS Cloud Practitioner | Business Administration Graduate.
What schools did Eric Rice attend?
Eric Rice attended Kansas State University.
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