Eric Richard Email & Phone Number

Houston, Texas, Us

Exton, Pa, Us

* Provide technology roadmap and “IT Manager” guidance to businesses.* Deliver on-site and remote support of servers, networks, desktops, and devices.* Manage Microsoft-centric environments, including Windows 2008 R2 domain controllers, file, print, database, and application servers, and Windows 7 desktops.* Install and support VMware and Citrix Xen virtual server environments. Use VMware High Availability clusters for fault tolerance. Use vMotion for host load-balancing and zero-impact maintenance windows.* Perform physical-to-virtual (P2V) migrations.* Setup and maintain HP StorageWorks and Dell EqualLogic SAN units. Perform firmware updates as necessary.* Create and configure iSCSI LUNs for use as volumes by virtual hosts and Windows servers.* Leverage Active Directory, Group Policy, and scripting technologies to simplify administrative tasks in Windows 2008 R2 domains.* Support legal vertical applications, such as iManage WorkSite, Worldox, Concordance, Summation, PC Law, ProLaw, TimeSlips, Workshare Professional, and Best Authority.* Act as the highest point of escalation for complex technical issues.* Maintain client relationships and provide Executive/VIP support.* Plan and execute projects, such as desktop replacements, office moves, and software roll-outs.* Define technology best practices for use in assessing current and prospective client environments.* Perform scheduled maintenance tasks to proactively ensure the health of client infrastructure.

* Provide proactive planning, preventive maintenance, and reactive support for business-critical technology infrastructure.* Exchange Server 2003/2008 installation and optimization. * Management of multi-site Exchange organizations. * Server, mailbox, and information store migration. * Configuration of journaling stores to facilitate mail archiving.* Installation and usage of disaster recovery tools.* Configuration of spam blocking features* Active Directory planning and implementation. Extensive utilization of Group Policy and scripting. Plan and execute all aspects of domain administration.* Windows Server 2003/2008 installation, configuration, and maintenance. Management of file and printer shares.* Firewall and Internet gateway management and configuration.* Microsoft SQL Server setup and maintenance.* Planning and execution of total IT infrastructure relocation for office moves.* Installation and support of a variety of client/server applications, such as document management systems, medical records and practice management applications.* Perform backups and ensure protection digital assets. Utilize applications such as BackupExec and NT Backup to execute backup procedures.* Monitor and manage antivirus solutions from many vendors, including Symantec, McAfee, and Trend Micro. Ensure client compliance with security policies.

* Administer Windows servers, domains, and network devices.* Create and manage Group Policies, succeeding in improving network security, facilitating patch management, deploying standard applications, and providing third-party access to network resources.* Build, install, and configure VMware host servers and guest systems, Microsoft SQL servers, Microsoft Exchange servers, and Blackberry Enterprise servers.* Administer McAfee ePolicy Orchestrator.* Troubleshoot and resolve WAN and LAN network issues.* Support Citrix Metaframe usage for remote access and serving applications.* Extensive scripting to simplify administrative tasks.* Manage Website Redesign Project.* Update and maintain TMC Internet website (www.tmc.edu)* Create and manage a successful Intranet site. Foster and solicit departmental buy-in.* Provide desktop, network, hardware, and software support for 300+ Windows computers as well as Macintosh OS 9.x and OSX workstations across several sites in a WAN environment. * Provide leadership and direction for desktop support staff. * Identified and deployed call tracking system to improve efficiency and customer service while providing a means for the IT department to track inventory and gather metrics on users, equipment, and technicians.* Consult with users, suggesting and providing appropriate technology solutions to business problems.* Create documentation for use by novice users and IT staff.* Setup local and network printers.* Implement patch management systems such as WSUS and PatchLink.* Develop a library of machine images to speed computer deployment.* Roll out special computer prototypes and builds, including developers’ computers with virtual machines and restricted “locked-down” workstations.* Purchase and deploy LCD projectors and other A/V equipment to support multimedia presentations.* Edit and process video. Prepare screen captures for use as evidence in court and provide archival copies.

Provide technology planning and support as well as curricular guidance to teachers and administrators in a Pre-K through 8th grade environment.

B.A., Mathematics, Philosophy

Education record