Eric Richelsen Email & Phone Number

San Francisco, CA, US

San Francisco Bay Area

San Francisco Bay Area

• Selected as dedicated project manager for a top client to oversee project work (3 months)
• Scope and manage implementation project work, building requirements, SQL reporting, managing risks, creating project plans, executing on-time & in accordance with current client service workflows (current)
• Successfully delivered client projects from planning to execution and testing
• Managed and executed Order Management Software Implementations for new clients
• Delivered product implementations and change request of narrower scope for existing clients
• Scoped and managed specific set of implementations/projects, building requirements, managing risks, creating project plans, executing on-time & in accordance with current client service policies

Greater New York City Area

• Manage and execute a high volume of projects (200+ in 2019) across global clients (UK, Singapore, US) pertaining to Eze OMS software configurations, implementations, upgrades, custom SQL reporting, and disaster.
• Communicate directly with clients (C-Suite, portfolio managers), coordinate and collaborate with internal members and third parties, improve internal team processes, upsell clients when applicable, and provide timely.
• Heat Check Team Member: team dedicated to handling high urgency projects quickly
• Team accomplishments: increased team output by 24% YTD and reduced project backlog by 26%
• Report Focus Team Member: group dedicated to improve new billable reporting model
• SQL Trainer: responsible for training new employees SQL through our new hire on-boarding program

Greater New York City Area

• Managed a high volume of cases and resource requests
• Knowledgeable on all current and evolving processes and areas of responsibility for our team and all other teams we interface with - Client Solutions, CSM, Client Engagement, Product Specialists
• Consistently met expectations with documentations items like time tracking and case/project updates in SalesForce and Cloud Coach
• Consistently set appropriate project expectations and delivered high quality work
• Built relationships and establish trust with internal and external stakeholders
• Grew into a resource for newer team members

New York, United States

• Assist in running game day operations for the New York Guardians

Greater New York City Area

• Helped manage product development for 3 private label brands across 3 departments
• Analyzed sales data, market trends, qualities to better optimize assortment strategy
• Aided in order management/logistics, coordinated developing marketing material
• Worked with COM teams to refine online content
• Assisted in helping launch two new brands in two different product categories
• All 3 departments exceeded collective sales plan (Spring 2018)

Notre Dame, IN

• Designed digital ad campaigns (email, Facebook, Twitter, OOH) for hockey & lacrosse teams
• Designed print ad campaigns (newspaper, posters, signs) for hockey and lacrosse teams
• Ran halftime entertainment events, item giveaways, and fundraising booths on game day

Auburn Hills, MI

• Aided in project management & developing a new business model for the catalog department
• Analyzed large sets of consumer and sales data
• Negotiated costing, sourced production with agency, and designed product
• Pitched model to CMO; proposed business model was implemented in 2017
• Projected to increase catalog solicitations to dealerships by nearly 50%

Marketing And Visual Communication Design

Activities and Societies: Student Union Board Representative (2014-2015), Center for Social Concern seminars (2013, 2014), Men's Rowing.

Education record

Activities and Societies: National Honors Society, Football, Basketball, Tennis