Eric Rigsby Email & Phone Number

Frederick, Md, Us

Fairfax, Virginia, Us

Catonsville, Maryland, Us

Tools: Atlassian Suite (Jira, Confluence), MS Office 365 (Teams, Word, Excel, Powerpoint, Visio, Project).Worked with the product team and government client to develop enterprise level platforms, services, pipelines, data models, etc. Served as a technologist with excellent communication and customer service skills. Oversaw the entire product development process, from planning and design to deployment and maintenance for the United States Citizenship and Immigration Service (USCIS) that sits within the Department of Homeland Security (DHS).Managed a team of 12 developers, engineers, testers, and other stakeholders to ensure that projects were completed on time, within budget, and to the desired quality standards.Collaborated with stakeholders to define project requirements and ensure that they were met. Identified technical, programmatic risks and proposing solutions to mitigate them.Ensured that product team members had the necessary resources and support to complete their work. Provided regular feedback and coaching to product team members. Identified and addressed any performance or morale issues that arose.Facilitated meetings and discussions. Communicated project progress and updates. Managed stakeholder expectations. Ensured clear communication and collaboration between the development team, stakeholders, and other departments within the organization.

Reston, Virginia, Us

Served in the following roles: Platform Engineer, DevOps engineer, cloud administrator, infrastructure project manager, operations manager, interim systems engineering lead, and technical lead.Tools: AWS (EC2, S3, SES, RDS, KMS, Config, Certificate Manager, CloudFormation, CodeCommit, CodeBuild, CLI), Python, Docker, Ubuntu, Github, Visual Studio Code, Atlassian Suite (Jira, Confluence), GitLab, Istio, Keycloak, Terraform, Kubernetes, nginx, Apache Web Server, SSH, YAML, JSON, and MS Office (Word, Excel, Powerpoint, Visio, Project).Supported US Space Force Space Weather Analysis Forecast System (SWAFS) delivery of DevSecOps pipelines and cloud infrastructure.Managed cloud infrastructure supporting Department of Veterans Affairs (VA) Million Veteran Program (MVP) efforts to engage veterans in population research studies and determine impacts of COVID-19.Led infrastructure efforts supporting process automation in AWS for the Department of Veterans Affairs (VA). Contributed to design and development of a CICD pipeline, delivering infrastructure supporting a robotics process automation enabled workflow.Consulted on the VA adoption of DoD medical logistics applications-Defense Medical Logistics Standard Support (DMLSS), the Joint Medical Asset Repository (JMAR), and LogiCole-for supply chain management.Provided information technology management support to key infrastructure initiatives and operations in support of the Joint Medical Logistics Functional Development Center (JMLFDC) Service Operations team.Led operations personnel including infrastructure engineers, systems administrators, database administrators, and systems engineers, in the successful delivery of IT systems and applications and daily operational support of DoD systems including, DMLSS, JMAR, and LogiCole.Engaged cross-functionally throughout the JMLFDC in a DevSecOps environment for DMLSS, JMAR, and LogiCole development.

Herndon, Virginia, Us

Tools: Atlassian Suite (Jira, Confluence) and MS Office (Word, Excel, Powerpoint, Visio, Project).Provided program management support to large-scale, complex, and highly visible technology initiatives. Managed annual project budgets of up to $8.5M and cross-functional teams of up to 50 developers, systems engineers, database specialists, cybersecurity engineers, and business analysts.Led the Walter Reed Army Institute of Research (WRAIR) Information Technology (IT) Support Services contract supporting the WRAIR Information Management Division (IMD). Managed the team supporting the WRAIR network and systems to ensure consistent network connectivity, network security, internet access, e-mail services, applications support, information assurance support, and help desk operations.Drove development of high-quality systems engineering, software and database development, cybersecurity, data integration, and enterprise architecture solutions for defense medical logistics operations at the Joint Medical Logistics Functional Development Center (JMLFDC), supporting the Defense Medical Logistics Standard Support (DMLSS) application and the Joint Medical Asset Repository (JMAR) data warehouse.

Maitland, Fl, Us

Served in the following roles: systems administrator, infrastructure team lead, technical manager, and project managerTools: Dell PowerEdge servers, Windows Server, Windows Server Update Services (WSUS), Apache Web Server, Apache Tomcat, Oracle Application Server, Veritas NetBackup, Business Objects, Oracle Database Server, and MS Office (Word, Excel, Powerpoint, Visio, Project).A senior member of the contract team supporting the JMAR, a DoD, enterprise application and data warehouse providing medical logistics asset visibility reporting.Recognized by leadership as a key team member and promoted following the successful contract award to project manager responsible for scope, cost, and schedule of the $6 million per year project.Successfully organized and led a cross-functional team of 23 engineers, analysts, and subject matter experts to achieve all program milestones.

Blue Bell, Pennsylvania, Us

Tools: Dell PowerEdge servers, Windows Server, Windows Server Update Services (WSUS), Red Hat Enterprise Linux, CentOS, Apache Web Server, Apache Tomcat, Veritas NetBackup, Nagios, SSH, BIND (DNS), Business Objects, Oracle Database Server, and MS Office (Word, Excel, Powerpoint, Visio, Project).Provided expert platform support to JDA’s customers, as a member of the Application Hosting team delivering JDA’s supply chain management products in a Software as a Service (SaaS) environment. Designed and implemented systems monitoring infrastructure using Nagios to ensure required availability was met for each JDA customer.Centralized and scripted operating system updates using WSUS to improve platform configuration management and decrease server deployment time from 2 days to 8 hours.

Hanover, Md, Us

Tools: HP servers, Windows Server, VBScript, and MS Office (Word, Excel, Powerpoint, Visio, Project).Tier III end user support of the Microsoft Windows infrastructure at Fannie Mae included the restoration of files, disk quota management, and file and print services.Completed data center projects such as server hardware installation, upgrades, and break/fix.Fulfilled documentation requests from auditors for file system access controls. Performed hardware and software version and license audits for standards compliance.

Tools: Windows Server, Windows Server Update Services (WSUS), Active Directory, Apache Web Server, CentOS, FreeBSD, OpenBSD, Google Apps, WordPress, PHP, MySQL, PHP, HTML, and CSS.Founded a company that provided information technology consulting and contract services to local small businesses. Served as the webmaster and email administrator for BoscoeTechnologies.com.In a teaming agreement with a prime contractor, designed and implemented new client/server infrastructure using Windows Server 2003, Active Directory, and Windows XP for a local medical billing firm reducing the client's downtime due to frequent malware and spyware incidents.Established the company’s web presence and email services utilizing open source tools to reduce overhead costs.

Tools: Dell PowerEdge servers, Windows Server, Windows Server Update Services (WSUS), IIS, SQL Server, ArcGIS, .NET, Java, Mac OS X, LANDesk, Computer Associates Brightstor ARCserve Backup, and MS Office (Word, Excel, Powerpoint, Visio, Project).Responsible for network systems administration and support for the NOAA National Ocean Service (NOS) CIO's Help Desk. Supported the entire client-server environment.Technical lead for LANDesk implementation that provided comprehensive systems management for the NOS desktop environment. Designed and implemented systems configuration management through centralized operating system updates and platform imaging using LANDesk.

Rockville, Md, Us

Tools: Mac OS, Windows 3.1.x/95/98/NT/2000, and Novell NetWare.Performed regular updates of all client and server computers in MCPS elementary schools. Used system imaging software to deploy new Windows PCs and Apple Macs.A key member of the year 2000 team capturing compliance data, remediating non-compliant assets, and supporting the infrastructure through the event.

Information Systems Management

Information Systems Management

High School Diploma