Eric Rimmer Email & Phone Number

Gauteng, South Africa

Edenvale, Gauteng, South Africa

Johannesburg Area, South Africa

Pivotal Data is a specialist infrastructure, technology solutions and data analytics services provider to the BPO market.ResponsibilitiesProvide the vision and strategies necessary to ensure the confidentiality, integrity, and availability of the group’s electronic information by communicating risks, creating, and maintaining enforceable policies and supporting processes, and ensuring compliance with regulatory requirements. This includes obtaining compliance & certification to ISO27001 standards along with compliance to the South African Protection of Personal Information Act (PoPIA).Coordinate activities with other departments, including the evaluation, procurement, and deployment of security-related products and developing and coordinating information security awareness and education programs. Additionally, ensuring a system-wide disaster recovery and incident response plan is in place.

Johannesburg Area, South Africa

Pivotal Facilities provides specialized facilities management & cleaning niche services into the corporate, residential & retail industries.Pivotal Security delivers world-class solutions that cover all security aspects of both physical and non-physical assets.ResponsibilitiesManage existing customers and drive new business opportunities; ensure that Pivotal delivers world class services in the most efficient manner. Coordinate business operations, monitoring and motivating staff, managing operational costs, ensuring excellent customer service, improving administration processes, engaging with vendors, hiring, and training employees and driving revenues. Directing business functions to assist the organisation in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.• Manage the performance of each employee• Sustain current market position and grow market share• Create business plans to support the company’s financial objectives• Support sales teams and key account managers in retention of existing clients• Define long-term strategic goals and develop clear plans to implement them• Improve internal processes and ensure employees work as a cohesive unit• Oversee daily business operations• Anticipate client needs and develop solutions to meet those needs• Develop and implement growth strategies and opportunities• Improve revenues and drive sales targets• Create and manage budgets• Analyse accounting and financial data• Train lower-level managers and staff• Hire employees• Evaluate performance and productivity• Generate reports and give presentations• Prepare regular reports for upper management

Johannesburg Area, South Africa

ResponsibilitiesOversee key functions within the IT department that enable the delivery of a high-quality service to end users and clients alike. Ensure service support and service delivery processes are in place to meet business needs. Plan the implementation of IT infrastructure and software within the organisation. Project planning, resource allocation and project implementation that is in line with the organisation's standards and policies.• Direct report to CIO• Directly manage IT staff• Responsible for the support and delivery of IT systems nationally including the management of cloud-based telephony and RDS platforms• Responsible for the project management, delivery, and implementation at call centers in Durban and Johannesburg for MTN• Responsible for the project management, delivery and implementing of a cloud-based telephony environment for back office and call centre staff• Responsible for the design, implementation and management of cloud based RDS platform for utilization by call center staff

Dubai, Uae

Responsibilities • Direct report to VP Information Technology• Responsible for the design, implementation & daily management of desktop/user-facing infrastructure, including distribution & maintenance/patching of operating systems & software• Provide direction, leadership & motivation to the IT Support Department• Manage a team of IT professionals responsible for supporting IT systems & services• Daily interaction with members of the IT Department• Regular meeting with the VP IT to review issues & projects• Work with users & managers to implement new projects & rollouts• Consult with external professional bodies to keep abreast of developments in IT related matters• Work with vendors & suppliers• Ensure department is sufficiently resources to meet requirements• Develop & maintain procedures, checklists & process flows where needed, & update whenever requirements change• Follow-up on daily support cases to ensure that cases completed in a timely manner• Analyse support cases to determine “hot-spots” that may need re-design or re-work to avoid common problems• Work towards automating support tasks before minor issues become problems• Prepare periodic reports showing support statistics related to cases managed & trends noticed• Continuously strive to review & improve designs where necessary to maintain elevated levels of usability without sacrificing security• Provide recommendations to management on budgetary requirements & capacity planning for both office & vessel related expenditure• Maintain clear records of any non-standard changes made to the systems• Provide recommendations to management for enhanced service offerings• Report regular fleet status covering IT issues to management including VSAT coverage• Provide support & be the main contact for VSAT & communications for fleet• Assist with technical troubleshooting as required

Cape Town Area, South Africa

Responsibilities • Direct report to Head of IT• Directly manage a staff complement of twelve employees & managed service resources• Manage IT Department ensuring delivery within SLA’s• Research technologies to optimize business & ensure technologies meet budget requirements• Review & assist with analysis & business requirements for system changes / new enhancements & assist the business in identifying requirements• Ensure current technologies are optimally configured & meet best practices as set out by vendors• Assess & control risks• Allocate resources & assign task to relevant resources• Track & report progress of allocated tasks• Ensure systems support requests are actioned timeously & effectively and escalate where applicable• Provide continual & accurate feedback on requests• Function as the communication & coordination channel to internal department’s requests• Implement & enforce support processes & review / adapt regularly to facilitate the most efficient means of resolution• Ensure accurate recording and documentation of processes & requestsAchievements• Move 800+ seater call centre from Claremont, Cape Town to Diep River, Cape Town• Seamless migration of IT & telephony systems between the old offices & new Direct Axis Campus with zero downtime• Plan & installation of fibre links between two sites to facilitate the move of call centre staff between two locations over a six-week period• Manage installation of green fields virtualised server, LAN & WAN systems• Manage move of staff & related IT equipment & telephones• Work with vendors to ensure delivery of essential services at new premises on time & within budget• Transitioned the entire insourced IT team to a fully outsourced managed service• Converted entire call centre from pc-based system to Virtual Desktop Infrastructure (VDI)• Develop & implement Disaster Recovery (DR) & Business Continuity Plans (BCP) including the installation & failover testing of a strategic BCP site

Cape Town Area, South Africa

Responsibilities • Direct report to Financial Manager• Staff complement of two direct reports• Plan, co-ordinate & implement all IT related projects, tasks & activities• Implement & maintain IT best practices• Compile & maintain IT policies & standards• Monitor the IT processes & procedures used for compliance within the organization• Develop software application & database package in Microsoft FoxPro & maintain databases created by the application• Keep management informed about the day-to-day issues & alerts as to any operational issues that require attention• Monitor network file & application servers, which includes the applications hosted on them ensuring they are running optimally• Updated & monitor security on servers including server event logs & resolved problems reported• Manage the help desk & assist end-users with connectivity & application problems• Ensure anti-virus signatures & software are up to date, both on the servers & workstations• Administer back-ups & ensured that the prescribed backup policy is adhered to• Responsible for basic security of office (alarms & door pins)• Evaluate new software & hardware as required making recommendations for software & hardware purchases• Configure & maintain end-user workstations including hardware & software• Plan network layouts with regards to physical location of network & power points• Plan & assist in network & office migrations• Assist in resolving general network problems & do network troubleshooting• Maintain & oversee installations of telephone system (PABX)• General troubleshooting: computers, fax-machines & printers (both stand-alone & network)• Install appropriate software and monitor license agreements & usage of software

Johannesburg Area, South Africa

Responsibilities • Direct report to Managing Director• Staff complement of eight direct reports• Plan, co-ordinate and implement all IT projects, tasks, and activities• Implement and maintain IT best practices• Compile and maintain IT policies, procedures, and standards• Monitor IT processes and procedures for compliance within the organization• Establish, implement, and maintain SLA’s• Arrange and attend planning meetings and assist the company in general floor control• Verify data accuracy (staff schedules, part numbers, part costing, project costing) in financial and supporting systems• Maintain databases• Ensure accounting system functions properly• Daily backups for all branches• Maintain the telephone system and the distribution of telephone usage printouts of all staff members• Consult with management, sales, and marketing with regards to customized reporting• Compile and distribute daily sales report to management• Compile and distribute month end debtors and stock reports to management• Perform month end procedures on accounting system• Complete capital expenditure forms for new employees and upgrading of old computers• Ensure regular end-user communication• Systems comprised of a single domain running in Native Mode with eleven domain controllers

Johannesburg Area, South Africa

Responsibilities • Directly manage six clients• Software development using FoxPro• Consult with clients and maintain their accounting software (Opera), hardware and network• Support accounting software for clients within South Africa, Botswana, and Swaziland• Develop programs and applications as per customer requirementsAchievements• Developed an accounts payable and cheque printing solution for the Central Bank of Swaziland

Johannesburg Area, South Africa

Responsibilities • Direct report to Managing Director• Directly manage a staff complement of eight employees and a list of 50+ clients• Manage sales and support dealer network based within South Africa• Manage Support and Development Department• Support accounting software for support dealer network and users (customers) within South Africa• Develop programs and applications as per user (customers) requirements

Johannesburg Area, South Africa

Responsibilities • Direct report to Financial Director• Various accounting duties• Administer IBM RISC System/6000 (RS/6000) Unix based systems• Develop programs and applications in Info Basic to enhance accounting software as per user requirements

Johannesburg Area, South Africa

Responsibilities • Direct report to Financial Director• Assistant to cost accountant• Various accounting duties• Administer costing for manufacturing department• Administer Prime System• Develop programs and applications in Info Basic to enhance accounting software as per user requirements