Eric Knight Email & Phone Number

North Wales, PA, US

Wayne, PA, US

Villanova, PA, US

Bethlehem, Pennsylvania, US

• Helped establish PMO methodology and standards for a new insurance startup client
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from third party SaaS vendors with direct oversight of vendor PMs
• Assisted in the design of QA bug tracking process for lead testers
• Consolidated multiple project plans into comprehensive portfolio with risks and dependencies highlighted.

Philadelphia, PA, US

• Worked closely with IT Infrastructure and Operation teams, and project management teams to ensure Enterprise Architecture principles, technology standards and process best practices are observed, promoted and upheld.
• Applied formal project management methodologies and reporting practices to ensure timely and effective delivery of technical projects
• Coordinated cross-functional teams of subject matter experts across all areas of the business in order to complete Stakeholder Analysis
• Developed communication plan and led weekly status meetings to keep all key stakeholders engaged through the duration of the project.
• Developed project plan and enforced new standards for time and resource management, financial planning, scope management, issue and risk management, and project execution

Newark, Delaware, US

• Leading ongoing reviews of Workday business processes and developing optimization strategies.
• Conducting meetings and presentations to share ideas and findings.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Pennsauken Township, New Jersey, US

• Create design documents and templates for multiple system integrations with Workday HRIS system.
• Assess available Workday Web Services and integration types for streamlining of inbound/outbound dataflow
• Strong written and interpersonal communication skills when working with developers, stakeholders, system implementers, and end-users.
• Manage backlog of system integrations and provide weekly status updates to product manager.
• Create Use Cases, User Stories and Workflow Diagrams for complex business systems.

Wawa, PA, US

• Researches, identifies and develops solutions to business challenges and opportunities
• Analyzes business and user needs, and documents customer specifications
• Utilizes analytical and problem solving skills to investigate, document, and resolve technology issues in a timely and courteous manner
• Maintains support documentation with up to date processes and procedures
• Completes root cause analysis and lessons learned activities as required
• Understands and documents business processes surrounding the business area software and its uses within business area and other corporate departments

Providing videography service in the Philly/NJ/DE tri-state area

New York, New York, US

Facilitate maintenance and reconcilement of corporate accountsDevelop and maintain positive customer relationshipsCompile tracking data and produce detailed reports. Train staff in new products and web-based software applications.Cross-trained to assist as back up in 3 departments

Philadelphia, PA, US

Worked in fast paced high volume call center Service the needs of hospital staff, volunteers, and doctors. Routed incoming calls to appropriate points of contactOperated the in-house paging systems for medical emergencies. Audited highly sensitive and confidential medical information.

Personnel training and supervisionMaintained utilities equipment and vehiclesManaged the stocking and inventory of aircraft catering warehouse

Support testing and validation of new/updated applicationsProvide recommendations for quality assuranceMaintain database of relevant dataIntegrated data from multiple external sources into unified reports

Analyze insurance claims for coding correspondence with insurance carriers Compile accounts receivable reports for follow up statusMonitor delinquent accounts for resolutionHeavy correspondence with insurance carriers

Implemented a new reporting systemDesigned new queries in MS Access environmentCompiled outside data sources

Brentford, Middlesex, GB

Compiled monthly status reportAssisted with creation of intranet websiteMaintained database for project groupCompiled a database of corporate trading partners

Created new database for accreditation departmentCreated trend reports for measurement of standards Computer SkillsMS Office, Lotus Notes, C++, Unix, Linux, Oracle, Access, Adobe Acrobat, Java, Visual Basic.NET, PEGA/PRPCAble to install, configure, and update major hardware and software

Bachelor, Information Systems

Master Of Science (M.S.), Project Management

Diploma