Eric Larsen Email & Phone Number

West Chester, PA, US

Newtown Square, Pennsylvania, US

• Responsibilities
• Managed ongoing and prospective projects within the IT department to drive improvements and continued success for the companyAccomplishments
• Company-wide migration to Microsoft Intune, eliminating the existing platform/vendor, resulting in overall reduction of cost and management
• Implemented new email security products for a multi-year term with a negotiated 34% reduced rate
• Ticket system migration to support multiple departments with multiple teams, each with their own ticket queue
• Migrated from Mimecast to Microsoft EOP and Purview for company-wide DLP, email encryption, and email security/filtering services

West Chester, PA, US

• Responsibilities
• Managed IT Department and Records Department, technology infrastructure, and all support services for the firmAccomplishments
• Managed all IT aspects of two firm acquisitions
• Designed a Business Continuity plan/process for all critical applications in the event of a hosted environment outage
• Implemented a failover internet provider for primary office
• Implemented Managed Print Services provider to cover automatic toner shipments, automatic error reporting resulting in minimal to zero downtime for copiers, with 50% annual savings over previous provider

Philadelphia, Pennsylvania, US

• Responsibilities
• Managed IT Department and partnered with vendors to optimize systems, services contracts, and value- based relationships that supported the firm’s goalsAccomplishments
• Managed a successful migration to a cloud hosted platform for all applications and services from a local infrastructure and existing Managed Service Provider in October of 2018, with bi-coastal data centers for.
• Managed all IT aspects of a major office move for the firm’s headquarters and satellite offices ahead of schedule, on budget, along with service improvements for each office moved
• Managed all IT aspects of a migration to a new all-in-one case management, document management and accounting system
• Eliminated high-cost low-benefit internet provider and replaced with lower-cost higher-benefit solutions that included redundancy and saved the firm over two-thousand dollars per month

Philadelphia, PA, US

• Responsibilities
• Delivered a high focus on customer service to all employees and management
• Provided support for PLSG’s 300 employees both onsite at primary office, and for all satellite offices
• Provided on-demand at home, offsite, support for PLSG’s Named Partners
• Analyzed and resolved application, hardware, and infrastructure issues for the firm
• Managed the process for imaging PCs and setting up all accounts for new hires in addition to purchasing and maintaining IT assets employee use

Houston, Texas, US

• Responsibilities and Accomplishments
• Provided onsite support to CDI’s corporate headquarters’ employees as well as key remote employees
• Selected to provide onsite support for CDI’s Executive Officers
• Analyzed and resolved application, hardware, and infrastructure issues
• Installed and setup PC for video-teleconference use by the Executive team and provided ongoing support
• Maintained active inventory of PCs and imaged/re-imaged to ensure availability for break/fix scenarios

Bala Cynwyd, PA, US

• Responsibilities and Accomplishments
• Moved all Laptops to McAfee Endpoint Encryption deployment from HP DriveLock
• User provisioning and terminations
• SOP and process management
• Android tablet setup, encryption, and deployment
• Office 2010 Upgrade/Deployment

Bala Cynwyd, PA, US

Summer IT Intern for Level 2 Service Desk