Responsibilities• Managed ongoing and prospective projects within the IT department to drive improvements and continued success for the companyAccomplishments• Company-wide migration to Microsoft Intune, eliminating the existing platform/vendor, resulting in overall reduction of cost and management• Implemented new email security products for a multi-year term with a negotiated 34% reduced rate• Ticket system migration to support multiple departments with multiple teams, each with their own ticket queue• Migrated from Mimecast to Microsoft EOP and Purview for company-wide DLP, email encryption, and email security/filtering services

Responsibilities• Managed IT Department and Records Department, technology infrastructure, and all support services for the firmAccomplishments• Managed all IT aspects of two firm acquisitions• Designed a Business Continuity plan/process for all critical applications in the event of a hosted environment outage• Implemented a failover internet provider for primary office• Implemented Managed Print Services provider to cover automatic toner shipments, automatic error reporting resulting in minimal to zero downtime for copiers, with 50% annual savings over previous provider• Organized and oversaw a firm-wide desktop refresh to desktop PCs more capable of handing the firm’s infrastructure applications

Responsibilities• Managed IT Department and partnered with vendors to optimize systems, services contracts, and value- based relationships that supported the firm’s goalsAccomplishments• Managed a successful migration to a cloud hosted platform for all applications and services from a local infrastructure and existing Managed Service Provider in October of 2018, with bi-coastal data centers for redundancy/disaster recovery• Managed all IT aspects of a major office move for the firm’s headquarters and satellite offices ahead of schedule, on budget, along with service improvements for each office moved• Managed all IT aspects of a migration to a new all-in-one case management, document management and accounting system• Eliminated high-cost low-benefit internet provider and replaced with lower-cost higher-benefit solutions that included redundancy and saved the firm over two-thousand dollars per month• Upgraded switching environment at every office from unmanaged/leased switches that did not receive support or security patches, to new managed switches with 24/7 support and centralized management for security patches monitoring ensuring increased business continuity

Responsibilities• Delivered a high focus on customer service to all employees and management• Provided support for PLSG’s 300 employees both onsite at primary office, and for all satellite offices• Provided on-demand at home, offsite, support for PLSG’s Named Partners• Analyzed and resolved application, hardware, and infrastructure issues for the firm• Managed the process for imaging PCs and setting up all accounts for new hires in addition to purchasing and maintaining IT assets employee use• Purchased new equipment and upgrades through relationship with CDW• Worked with Vendors (ISP, Phone System, Application(s), Anti-Virus, and more) to resolve issues with systems and perform maintenance as well as upgrades• Managed VMware environment of more than 10 virtual servers over 4 hosts• Managed Onsite Exchange 2010 environment• Managed ShoreTel Phone System• Managed HP Storage Area Network• Maintained Dell SonicWall• Maintained Unitrends Backup ApplianceAccomplishments• SAN Restructure• VMware environment restructure• ESET v5 to v6 rollout• SFTP implementation• Removable Media Lockdown• ShoreTel Softphone use for remote staff

Responsibilities and Accomplishments• Provided onsite support to CDI’s corporate headquarters’ employees as well as key remote employees• Selected to provide onsite support for CDI’s Executive Officers• Analyzed and resolved application, hardware, and infrastructure issues• Installed and setup PC for video-teleconference use by the Executive team and provided ongoing support• Maintained active inventory of PCs and imaged/re-imaged to ensure availability for break/fix scenarios• Setup and maintained workstations to prevent downtime for employees• Maintained records and entries for asset management in Alloy

Responsibilities and Accomplishments• Moved all Laptops to McAfee Endpoint Encryption deployment from HP DriveLock• User provisioning and terminations• SOP and process management• Android tablet setup, encryption, and deployment• Office 2010 Upgrade/Deployment

Summer IT Intern for Level 2 Service Desk