Supervised and developed New Horizons Computer Learning Center personnel to ensure a highly motivated and efficient staff as well as to maintain a sales-driven attitude among all department staff.Ensured that New Horizons sales processes are followed, meeting revenue objectives and cash collection objectives.Supervised and developed the Training Manager and Operation Manager to ensure a highly motivated and efficient instructor staff to deliver high quality training.Developed, administered, and was accountable for the New Horizons Computer Learning Center operating budget, accounting, profit and loss, and all other financial aspects of the business.

I was asked to come to Albuquerque to help reorganize and develop the Albuquerque New Horizons Training Center in order to increase profits. My primary responsibilities included: Supervise and develop New Horizons Computer Learning Center personnel to ensure a highly motivated and efficient staff as well as to maintain a sales-driven attitude among all department staff. Supervise and develop the Sales Manager to ensure that the New Horizons sales process is followed, meeting revenue objectives and cash collection objectives.Supervise and develop the Training Manager and Operation Manager to ensure a highly motivated and efficient instructor staff that delivers high quality training.Supervise and develop the Facilities Manager to ensure a highly motivated and competent staff that provides timely and effective support for training delivery.Supervise and develop the Office Administration Manager to ensure a highly motivated and efficient staff that provides timely support for the computer learning center staff and quality service to customers.Develop, administer, and be accountable for the New Horizons Computer Learning Center operating budget, accounting, profit and loss and all financial aspects of the business. Assume responsibility for all equipment and supplies; establish reasonable procedures and controls to protect assets from damage and theft.Promote public relations with the community through participation in local business and civic organizations.

Oversee the build out of New Horizons of El Paso location and began to hire and train new location staff. (The location opened January of 2001.)My primary responsibilities included:Hiring, supervising, and developing New Horizons Computer Learning Center personnel to ensure a highly motivated and efficient staffMaintaining a sales-driven attitude among all department staffSupervise and develop the Sales Manager to ensure a highly motivated and efficient sales staff. Ensure that the New Horizons sales process is followed, meeting revenue objectives and cash collection objectives.Supervise and develop the Training Manager and Operation Manager to ensure a highly motivated and efficient instructor staff that delivers high quality training.Supervise and develop the Facilities Manager to ensure a highly motivated and competent staff that provides timely and effective support for training delivery.Supervise and develop the Office Administration Manager to ensure a highly motivated and efficient staff that provides timely support for the computer learning center staff and quality service to customers.Develop, administer, and is accountable for the New Horizons Computer Learning Center operating budget, accounting, profit and loss and all financial aspects of the business. Assume responsibility for all equipment and supplies; establish reasonable procedures and controls to protect assets from damage and theft. Promote public relations with the community through participation in local business and civic organizations.

Implemented company wide changes to operational procedures. Through hiring, promoting, and training, I reorganized a new management, sales and instructor staff to implement new operational procedures. Broke Tucson’s best sales month record after 4 months. (Best Sales month in 6 years.)Designed a 55 page build-out plan for new location. Hired El Paso Sales Manager and Facilities Manager and began training at the Tucson location.Implemented New Horizons system and procedures, and had total accountability for profit and loss outcome.Hired and trained a new Management staff & Sales force as well as Instructor staff. Aided in negotiating lease of New Horizons office space.Turned a 5% profit in the first month of operation. “Best Practices” rated me in the top 10% of New Horizons Sales Managers out of 256 locations worldwide. Broke New Horizons first year start-up sales record with $1.5 million collected and $1.8 million in sales in the first year.Earned Rookie of the Year Status (Top Start-up Location-Sales Revenue) and set the New Horizons revenues record for a first year start-up. (New Horizons has been franchising centers since 1992.)Direct the overall operations and performance of the Sales Department and Sales Management team.Set the sales and collections record at the Albuquerque franchise location with a $450,000 sales month. Directed the overall operations of the Sales Department Designed, implemented, and supervised special sales contests to motivate Account Executives and to increase revenue.Develop and administer the department’s operating budget.Monitor sales trends; recommend new products and marketing strategies as appropriate.Hired and trained new sales staff. Increased Monthly Revenues from a monthly average of $150,000 to a monthly average of over $400,000 Developed four Senior Account Executives of which three would go on to be million dollar producers.