Eric Lund's Location
Bartlett, Illinois, United States, United States
Eric Lund's Contact Details
Eric Lund work email
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Eric Lund personal email
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Eric Lund phone numbers
About Eric Lund
Eric Lund is a Field Service Engineer at Elite Document Solutions. He possess expertise in process improvement, software documentation, training, customer service, project management and 19 more skills.
Eric Lund Work Experience Details
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Field Service EngineerElite Document Solutions Oct 2017 - PresentSchaumburg, Illinois, Us -
Warranty SpecialistNational Express Llc Jun 2013 - Sep 2017Lisle, Il, Us• Submit bus and parts warranty claims to the bus manufacturer for approval utilizing their web-based applications• Notify field of ongoing Recalls or Service Bulletins requiring immediate attention and create Work Orders per site for each effected VIN• Coordinate repair and coverage options with manufacturer dealership service departments• Communicate potential safety concerns to bus manufacturers that may present a future concern• Create a Parts Return, Scrap and Core Report for our field according to warranty claims that have been filed with the manufacturers• Train Shop Managers on Warranty Work Order creation and the importance of the 3 C’s (Concern, Cause and Correction) and their incorporation into the work order• Contact Manufacturer National Fleet Account Managers for potential Policy Assistance with major repairs or when dealership assistance is needed to resolve an ongoing issue• Coordinate training IDs and Passwords with Cummis for their QuickServe program and Technician certification -
Fleet Manager (Interim)National Express Llc Oct 2015 - Nov 2016Lisle, Il, Us• Assist in the planning, allocation and distribution of fleet across the business centers based on operational needs defined by each area operation managers• Review and improve the allocation of fleet to best meet customer requirements while maintaining a high fleet utilization rate• Manage all aspects of procuring and registering fleet based on state specifications• Work with bus manufacturers to review and finalize annual specifications• Maintain capital investment related to fleet and report metrics and allocation to senior leadership and executives on a regular basis• Maintain accurate and useful documentation of policies and procedures• Review and process asset requisitions in Oracle• Work with Customer Service Centers to identify issues and address questions• Provide expert knowledge on process for fleet transfers and cascades• Work with Asset Management to setup PM schedules for new assets
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Maintenance Parts Ordering SpecialistNational Express Llc Apr 2012 - Jun 2013Lisle, Il, Us• Train and provide support on Oracle’s Electronic Asset Management program, including travel to branch locations to train Maintenance Supervisors• Conduct cost analysis on part comparisons to meet monthly budget expectations• Work with Maintenance Facility Leads at Customer Service Center to resolve issues / answer questions• Review the field test process and roll out with all Regional Maintenance Managers to determine validity of the asset management program• Coordinate with Procurement and Vendor to ensure data accuracy (including pricing)• Work with vendor and Data Governance Lead to build master parts list• Cross-reference parts matching with OEM specifications / vendor parts list• Develop/maintain parts master and ensure its integrity• Review and process Parts Order requisitions in Oracle
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Process Coordinator IiW.W. Grainger Jan 2011 - Apr 2012Lake Forest, Illinois, Us• Execute operational processes daily, weekly, monthly, quarterly, annually, and as required by maintaining, verifying, updating and ensuring the accuracy and consistency of information.• Communicate with and serve as main point of contact for respective aligned Product Team and suppliers, providing timely, accurate responses and issue resolution.• Schedule and prepare Grainger’s New/Existing Supplier Orientation bi-weekly by updating slide presentations and existing handout material.• Add, update, and discontinue suppliers in SAP. • Create new suppliers in SAP along with updating any changes that may occur within their Grainger lifecycle.• Manage the coordination and collection of data for Stop Sales/Recalls from the Product Teams as well as inputting the data into SAP, monitoring branch compliance and generating debit memos.• Create more efficient process mapping and documentation for Supplier Maintenance, Stop Sales, etc. -
Senior Remote Install SpecialistAdp Dealer Services Mar 2004 - Jun 2009Austin, Texas, Us* Hire, train and manage temporary associates for rapid deployment manufacturer applications.* Manage Tier II National Accounts effectively with manufacturer installs and provide dealership training.* Work with the CIG Project Management team on the deployment of the BMW Financial Services, Honda iN Plus Real time, Kia Star Interface, Ford Canada IP crossover, and GM Server Decommissioning/Parts Interfacing.* Communicate Field Test dealership feedback to FQA and R&D departments for product development requests.* Counsel clients on aspects of being a Field Test dealership, what they can expect from interface software and where continued development is needed.* Support dealership clients by resolving basic application issues, while escalating more technical instances to the clients' Regional Support.* Plan, execute and monitor remote install activities for applications utilizing the Central Install remote model.* Manage install backlog to maintain proper Sarbanes Oxley compliance. -
Customer Service Associate/Project LeadHewitt Associates Aug 2002 - Feb 2004London, Gb* Handle incoming calls from our clients' employees, answer their questions and sort out issues relating to their health, savings, and retirement plans.* Use active listening, probing, playback, and style-matching skills to evaluate the customer's needs on each call.* Research information for lengthy or complex questions and call the customer back as required. Research can involve a number of resources, such as asking other Customer Service Associates, using online databases, reviewing documentation or asking other knowledge experts.* Multi-task by working on various administrative projects between calls, which can include benefit calculations, data management and process improvements.* Projects consisted of: Processing and reviewing Hardship applications, Qualified Status Change requests, Document Assessing Project Lead, and Project Lead for the Hawaii Medical Waiver forms.
Eric Lund Skills
Process Improvement
Software Documentation
Training
Customer Service
Project Management
Inventory Management
Management
Team Building
Procurement
Account Management
Microsoft Excel
Oracle
Sap
Salesforce.com
Pricing
Product Development
Time Management
Sales
Business Process
Operations Management
Leadership
Microsoft Office
Analysis
Access
Eric Lund Education Details
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Elgin Community CollegePharmacy Technician -
Universal Technical Institute, Inc.Automobile/Automotive Mechanics Technology/Technician
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Elgin Community CollegeAssociates Degree In Nursing
Frequently Asked Questions about Eric Lund
What company does Eric Lund work for?
Eric Lund works for Elite Document Solutions
What is Eric Lund's role at the current company?
Eric Lund's current role is Field Service Engineer.
What is Eric Lund's email address?
Eric Lund's email address is er****@****ons.com
What is Eric Lund's direct phone number?
Eric Lund's direct phone number is +163095*****
What schools did Eric Lund attend?
Eric Lund attended Elgin Community College, Universal Technical Institute, Inc., Elgin Community College.
What skills is Eric Lund known for?
Eric Lund has skills like Process Improvement, Software Documentation, Training, Customer Service, Project Management, Inventory Management, Management, Team Building, Procurement, Account Management, Microsoft Excel, Oracle.
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