Eric Lund Email & Phone Number

Schaumburg, Illinois, US

Lisle, IL, US

• Submit bus and parts warranty claims to the bus manufacturer for approval utilizing their web-based applications
• Notify field of ongoing Recalls or Service Bulletins requiring immediate attention and create Work Orders per site for each effected VIN
• Coordinate repair and coverage options with manufacturer dealership service departments
• Communicate potential safety concerns to bus manufacturers that may present a future concern
• Create a Parts Return, Scrap and Core Report for our field according to warranty claims that have been filed with the manufacturers
• Train Shop Managers on Warranty Work Order creation and the importance of the 3 C’s (Concern, Cause and Correction) and their incorporation into the work order

Lisle, IL, US

• Assist in the planning, allocation and distribution of fleet across the business centers based on operational needs defined by each area operation managers
• Review and improve the allocation of fleet to best meet customer requirements while maintaining a high fleet utilization rate
• Manage all aspects of procuring and registering fleet based on state specifications
• Work with bus manufacturers to review and finalize annual specifications
• Maintain capital investment related to fleet and report metrics and allocation to senior leadership and executives on a regular basis
• Maintain accurate and useful documentation of policies and procedures

Lisle, IL, US

• Train and provide support on Oracle’s Electronic Asset Management program, including travel to branch locations to train Maintenance Supervisors
• Conduct cost analysis on part comparisons to meet monthly budget expectations
• Work with Maintenance Facility Leads at Customer Service Center to resolve issues / answer questions
• Review the field test process and roll out with all Regional Maintenance Managers to determine validity of the asset management program
• Coordinate with Procurement and Vendor to ensure data accuracy (including pricing)
• Work with vendor and Data Governance Lead to build master parts list

Lake Forest, Illinois, US

• Execute operational processes daily, weekly, monthly, quarterly, annually, and as required by maintaining, verifying, updating and ensuring the accuracy and consistency of information.
• Communicate with and serve as main point of contact for respective aligned Product Team and suppliers, providing timely, accurate responses and issue resolution.
• Schedule and prepare Grainger’s New/Existing Supplier Orientation bi-weekly by updating slide presentations and existing handout material.
• Add, update, and discontinue suppliers in SAP.
• Create new suppliers in SAP along with updating any changes that may occur within their Grainger lifecycle.
• Manage the coordination and collection of data for Stop Sales/Recalls from the Product Teams as well as inputting the data into SAP, monitoring branch compliance and generating debit memos.

Austin, Texas, US

* Hire, train and manage temporary associates for rapid deployment manufacturer applications.* Manage Tier II National Accounts effectively with manufacturer installs and provide dealership training.* Work with the CIG Project Management team on the deployment of the BMW Financial Services, Honda iN Plus Real time, Kia Star Interface, Ford Canada IP.

London, GB

* Handle incoming calls from our clients' employees, answer their questions and sort out issues relating to their health, savings, and retirement plans.* Use active listening, probing, playback, and style-matching skills to evaluate the customer's needs on each call.* Research information for lengthy or complex questions and call the customer back as.

Certification, Pharmacy Technician

Diploma In Automotive / Diesel, Automobile/Automotive Mechanics Technology/Technician

Associates Degree In Nursing