Eric R. Miller, Pmp, Csm Email & Phone Number

United States

Lake Success, Ny, Us

Lead multi-disciplined HR technology functions for the largest healthcare provider in NY state. Key accomplishments include:• Lead Oracle HCM Application Security function that administers HCM identity and persona management for over 85,000 employees.• Develop and lead Oracle HCM Reporting function delivering hundreds of ad hoc and permanent reports with aggressive delivery timelines to diverse customer groups. • Lead Agile Delivery PMO. Implement agile methodology within HR function. Oversee large, complex project portfolio. Implement Jira software applications to support function.• Develop HR organizational operating models for agile delivery, Oracle quarterly updates, capital project and process engineering models.• Manage Technology capital budget.• Lead Insights function that develops metrics and Key Performance Indicators (KPI). Take point for function’s Objectives and Key Results (OKR). Leverage surveys to assess progress towards organizational goals.• Develop employee engagement programs that improve employee retention and job satisfaction.

Lake Success, Ny, Us

Lead HR business process and technology conversion for the largest healthcare provider and largest employer in NY state. Provide oversight of multi-year program to replace legacy HR systems (PeopleSoft and Taleo, etc.) with Oracle HCM Cloud software that serves 75,000 employees. Key accomplishments include:• Manage program scope, schedule, budget and risk and report the same to all governing bodies including health system senior leadership.• Build and lead PMO. Responsible for agile project management and operational governance.• Build and manage relationships and agreements with business partners / software integrator.• Lead recruiting efforts for Oracle HCM program and the HR Technology function. Set standard for employee engagement and performance.• Take point on program audit to ensure governance aligns with best practices and delivered system meets compliance targets.• Spearhead implementation and adoption of new collaboration technology.

Davidson, North Carolina, Us

Reimagine IT PMO to become the Enterprise (Strategy) Project Management Office (EPMO), the center of excellence defining enterprise-wide organizational project management methodology, processes and standards. Lead and guide the EPMO in selecting and aligning projects and programs with corporate strategic goals; provide support through project management services and portfolio reporting to enterprise corporate business functions. Own the project and portfolio management system (PPM Tool). Key accomplishments include:• Foster collaboration and teamwork using diplomacy across organizational boundaries.• Initiate and develop internal partnerships to drive business objectives; collaborate directly with executives to prioritize and resource project work; effectively manage PMO business plan and budget.• Oversight of all pre-close M&A activities and documentation including IOI, LOI, Purchase and Lease Agreements and communications. Manage post-close integration.• Create acquisition play books and integration templates.• Lead implementation of new Project and Portfolio Management (PPM) software (Service Now). • Strengthen and drive risk management initiatives across strategic programs; track and mitigate risks, portfolio dependencies and opportunities.• Developed process Gantt chart to monitor strategic organizational program milestones and dependencies.• Lead organization of PMO Managers, Project Managers and PPM Analysts; build productive working relationships with staff at all levels.• Oversaw selection/implementation of SAP financials and Service Now Project/Portfolio application.• Manage team of twelve professional project managers.

Davidson, North Carolina, Us

Established the PMO, it’s staff, processes and procedures. Managed and led corporate cross-functional teams. Guided strategic, IT Infrastructure, IT Application Development, 3rd-party software, M&A, Integration and Facilities projects and programs. Reviewed and approved project proposals or plans; support successful organization-wide project management, vendor relationships, and contract negotiations. Key accomplishments include:• Customized PMO; aligned with unique needs of the MSC organization; recruited, hired, trained and managed performance and development of dispersed project and program management teams.• Managed software development life cycle (SDLC) projects using Waterfall and Agile methodologies.• Created demand intake, resourcing allocation and performance reporting processes to provide visibility.• Built partnerships with internal and external customers to manage overall IT demands. • Develop key performance indicators (KPI) and measure portfolio to the same.• Develop and present metrics to all levels of the organization.• Drive adoption and use of PMO processes, procedures and templates.• Promote consistent successful project performance throughout the organization. • Tailor the PMO to the unique needs of the MSC organization.• Utilize strong negotiation and conflict management skills. • Manage contract negotiations and vendor relationships.• Assign PMO resources to projects and programs. Regularly review and adjust to meet business needs.• Manage and develop team of diversely located project and program managers. Responsible for hiring, compensation and performance reviews.

Davidson, North Carolina, Us

Laid foundation for centralized PMO function; created synergistic cross-functional acquisition team; managed large-scale strategic, IT Infrastructure, IT Application Development, COTS, M&A, Integration and Facilities projects and programs. Assisted Legal team on IT purchase/service agreements; negotiated contracts and managed vendors. Key accomplishments include:• Managed all aspects of planning, analysis, tracking and reporting using sound business acumen.• Drove IT integration of $50-300M North American acquisition targets; executed integration project plans.• Managed IT integration budget, acquisition target IT staff, operations and transition processes; built 120-day timeline integration repeatable process playbook.• Served on cross-functional acquisition team; performed pre-close due diligence, budget modeling, and post-close analysis; provided executive integration recommendations.• Responsible for IT headcount retention and reduction; stay and termination bonuses.• Directly managed acquisition target IT staff.• Developed and executed acquisition integration project plan.• Built repeatable process / playbook for 120-day integration timeline.• Led selection and on premise implementation of Office 365 and SharePoint.

Centennial, Colorado, Us

Project manager with broad experience managing diverse project types. Effectively managed multiple and concurrent project types and programs; led full life cycle project management and processes within or across functions, for $16B distributor of computers and electronic components. Led global teams, employees and consultants, on premise, onshore and offshore; traveled globally to support teams, provided project status reports to all levels of the organization. Key accomplishments include:• Led M&A business integration and conversion projects; M&A targets valued at $250 – $500M.• Guided global IT projects for internally developed and commercial off-the-shelf software (COTS), infrastructure implementation and conversion projects; negotiated vendor contracts.• Spearheaded facilities expansions, contractions and relocations; saved $500K over life of lease for one project.• Initiated and implemented process improvements within PMO; created project plans, documents and estimates and obtained resources while adhering to PMO standards.• Developed project plan for implementing on premise CA Clarity Project and Portfolio management software.• Managed warehouse system and process integrations and conversions.• Managed facilities projects that included expansions, contractions and relocations. One such project realized savings of $500,000 over life of lease.• Effectively managed multiple concurrent projects and programs.• Provided project estimates, obtained resources, created project plans and project documents while adhering to PMO process requirements.• Facilitated contract negotiations with vendors, Vendor Management Office and Legal.• Acting Manager of PMO team to provide leave coverage.• Developed and implemented project management process improvements within PMO.• Mentored junior and new hire PMs.

Centennial, Colorado, Us

Design and architecture for new and major upgrades to corporate business systems; gathered and documented requirements, built plans, monitored and tracked issues to assure successful production implementations. Key accomplishments include:• Developed multiple large projects in Oracle Forms, PL/SQL and Pro-C on a Unix (AIX) platform; served as Application Development Project Manager for multi-platform warehouse management system (WMS).• Guided local and off-site IT staff and offshore resources in development and design of application software.• Planned, organized and reported status during project life-cycle from discovery to implementation. Met with business managers to gather requirements. Monitored issues and tracked resolutions to assure a successful production implementation.• Lead technical staff (local, off-site) in the design and development of application software.• Coordinated work of offshore resources.• Reviewed Sarbanes-Oxley requirements and implemented auditing recommendations.

Centennial, Colorado, Us

Served as Lead Analyst/Developer on project to port warehouse management system (WMS); utilized Oracle RDBMS to transform from OpenVMS to Unix (AIX) platform. Made technical decisions; maintained technical and functional specifications and architecture documents. Key accomplishments include:• Completed redesign and development, in Visual Basic, client server document imaging application; converted key applications to TCP/IP from a proprietary network protocol (LAT).• Prepared and maintained functional and technical specs and architecture documents.• Provided coverage for managers on leave.• Appointed to task force to study enterprise change management.• Converted key applications from a proprietary network protocol (LAT) to TCP/IP.• Member of team that developed Electronic Packet Storage project, which implemented paperless warehouse operations utilizing Oracle Forms, SQL and Pro-C.