Eric Neal Email & Phone Number

Grand Blanc, Mi, Us

Responsible for the management of the Patient Access functions at the Barbara Ann Karmanos Cancer Institute locations in Detroit, Farmington Hills, Roseville Michigan, and Maumee Ohio. Manage a team of approximately 90 employees, responsible for scheduling, financial clearance, preregistration, and registration functions.Responsible for the McLaren Health Care Patient Financial Assistance Policy, workflow, and process.

Detroit, Mi, Us

⋅ Lead operations of Customer Service, Self-Pay, Billing Care Experience, and Pricing departments within Central Business Office. ⋅ Reported to Vice President, Revenue Cycle. ⋅ Coached and supervised three managers and approximately 100 indirect employees. ⋅ Managed numerous vendor relationships, including patient statements, pre-collections/early out,, and collection agency activity. ⋅ Investigated and resolved all billing complaints. ⋅ Ensured accurate patient out-of-pocket estimates, including real-time patient responsibilities. ⋅ Responsible for 35,000 customer service billing communications (calls, emails, MyChart Messages, etc) monthly and administered $280M annually in self-pay payments.⋅ System owner of price transparency initiatives.⋅ Spearheaded revenue cycle patient experience and associated projects to improve experience. ⋅ Lead contact center team responsible for financial clearance of self-pay patients.

Norwalk, Ohio, Us

⋅ Lead operations of Preauthorization, Central Scheduling, Patient Access, Health Information Management, Patient Accounts, Telecommunications, Financial Counseling departments.⋅ Report directly to SVP of Finance and CFO.⋅ Coach and supervise 4 managers, and approximately 75 indirect employees.⋅ Represent Fisher-Titus Medical Center in all collection-related court hearings and trials. ⋅ Revenue Cycle IT liaison for Fisher-Titus; responsible for design changes and testing.

Norwalk, Ohio, Us

⋅ Managed daily operations of Preauthorization, Central Scheduling, Patient Access, Patient Accounts, and Financial Counseling departments. Reported directly to the SVP and CFO.⋅ Supervised three managers, and approximately 50 indirect employees. ⋅ Managed the Hospital Care Assurance Program, the state required charity program for non-profit hospitals in Ohio.⋅ Reduced self-pay AR through statement cycle efficiencies, improved identification of charity, and implementation of prompt-pay discounting ⋅ Improved access to billers and financial counselors through expansion of departmental hours.⋅ Moved financial counseling to the front of the revenue cycle, to ensure accurate identification of high deductible plans, charity, and self-pay.

Norwalk, Ohio, Us

⋅ Directed activities for Preauthorization, Central Scheduling, Emergency Registration and Patient Access departments. Reported directly to the Director, Financial Services.⋅ Supervised approximately 35 FTE’s.⋅ Converted 4 different EHR platforms to Cerner Millennium in a 9 month timeframe. Supervised design decisions, build, training, and implementation for Patient Access and Central Scheduling.

⋅ Report directly to Board of Directors.⋅ Lead revenue cycle activities which include administrative and clinical functions that contribute to the capture, management and collection of patient service revenue.⋅ Manage 17 commercial insurance contracts for 82 physicians and 23 extenders - contract negotiations and maintenance, reimbursement monitoring and payer credentialing.⋅ Direct leadership of 11-person physician billing service team providing services to 75+ physicians and extenders. ⋅ Manage numerous recurring educational tools, including physician newsletters and education dinners, office manager meetings, billing manager meetings, and EHR super user meetings.⋅ Oversee Group Purchasing arrangements for EHR, Appointment Reminder Services, Compliance Manuals and Support, Office Supplies and Collections.

⋅ Responsible for daily operations of a 12 employee collection agency.⋅ Client liaison for 275 clients.⋅ Responsible for attracting new healthcare clients.⋅ Oversee the legal process, including auditing of legal accounts and employed attorneys.⋅ Retention of current clients including annual performance meetings.⋅ Increased in-house collections through creation of new incentive program by $265K in first year fees.⋅ Justified and created an IT position at the agency, increasing reporting capabilities, system workflow, stability, and decreased support costs by $82K in the first two years.⋅ Created a formal training program, ensuring compliance with federal and state laws, including FDCPA and the CFBP.⋅ Increased client satisfaction through improved reporting, communication, and collections.

Master Of Business Administration (Mba)

Bachelor Of Science, Business Administration, Finance, General