Business consultant specializing in operational effectivenessProductively work with all levels of organization to perform onsite assessments:• Build rapport with employees and executives to facilitate information flow, assessment, and buy-in.• Map out current-state business processes and workflows through a combination of client interviews, internal data & document reviews, and real-time observations.• Assess organizational and personnel effectiveness on executing existing processes & workflows and role fit.Develop recommendations for or work collaboratively with the organization to implement:• Optimized business processes & workflows to improve efficiency and reduce waste.• Functional KPIs to measure performance, improve transparency, and enable accountability.• Improved org. structure and role definitions to improve effectiveness and engagement.• Functional employee training to ensure consistent understanding of processes and expectations.• Adjacent strategic opportunities for further efficiency or growth.

Establish strategy for each of Samsung’s enterprise service businesses and drive business growth through creation and sale of innovative service offerings, enabling Samsung to transition from a product-centric paradigm to a customer focused solution-centric paradigm.* Determine strategy for Mobile and Visual Display post-sale service business* Lead the creation of new service product offerings to meet the diverse range of needs of Samsung’s business customers across industries* Drive business development efforts for Samsung’s service offerings to improve customer experience, increase customer loyalty and win additional business through service

Drive definition and execution of strategic initiatives for all product service groups within the Enterprise Business Division (EBD) of Samsung Electronics America. Ensure project alignment with local and HQ strategic vision, while targeting specific service performance and capability goals. Identify, initiate and execute targeted business process improvement initiatives to address acute performance or capability improvement opportunities. Primary liaison between regional service managers, service partners, B2B Product Service Directors, local leadership and Samsung Electronics HQ in Korea.* Drive definition and initiation of overall strategic and operational project initiatives* Facilitate project definition to ensure alignment between the domestic and global customer service strategy* Create executable project plans for all B2B Product Service leaders, facilitate execution, and lead status communications* Lead service operations for the Note PC product group for enterprise customers including call center, repair/exchange facilities, warranty execution and escalation management* Prepare and present executive briefings* Provide ongoing team and individual performance feedback to senior leadership

Implemented and executed Program and Project Management capabilities for clients engaged in multi-year ERP implementations. Facilitated Business Process Reengineering workshops with clients to achieve Continuous Process Improvement results in their business. Supported several multi-million dollar business development efforts for Federal and Commercial opportunities: developed complex pricing models, delivered oral presentations to potential clients, created presentation materials. Facilitated client Continuous Process Improvement work sessions to allow for improved communication, time savings, and quality improvementsKey Achievements:* Identified ~20% cost savings in client product cost by implementing Design for Value techniques* Implemented and executed a sustainable and repeatable process for developing integrated program schedules to facilitate management of joint program work spanning several departments and two agencies* Established club processes and doubled membership during tenure as the Charter President of the Deloitte Toastmasters club

Lead operations of distribution company with over 400 customers and 3800 part numbers. Initiated and led business process improvement (BPR) project to streamline and eliminate operational bottlenecks resulting in substantial time savings and reduced staffing requirements.Key Achievements:* Eliminated three-day backlog for assembled products by prioritizing resources and specific workloads resulting in same-day shipping* Developed and implemented standardized processes to improve workforce efficiency and throughput

Commenced high intensity self-directed training on ERP systems, medical device functions, and regulated market environment for this medical device company. Conducted sales data analysis to support pricing and bundling decisions for sales and marketing groups. Responsible for creating an executive level project charter to strategically link operational units (sales/marketing, design engineering, and manufacturing) in order to leverage market opportunities while remaining flexible and cost effective.Key Achievements:* Conducted product pricing and gross margin analysis for US and Japanese markets to help determine regional pricing and product bundling strategies* Conducted Japan customer usage analysis for disposables products to determine growth opportunities* Coordinated efforts to establish ownership and project charter for “Gross Margin/Design-for-Cost” corporate strategic initiative* Developed content for employee web-learning session on the impact of product design on gross margin

Created and managed a project for overall scrap material reduction of Commercial Vehicle Wheels product line by identifying necessary data and personnel needs, identifying and prioritizing potential high-impact subprojects and pulling together cross functional stakeholder team for essential buy-in and implementation. Worked with Product Managers to develop timelines and critical project tasks to most efficiently bring new products to market from design to prototype trials to full-scale manufacturing.Key Achievements:* Established and managed cross-functional team focused on supplier development activities* Calculated cost justification for process improvement projects* Developed manufacturing process for 27 new products* Coordinated qualification and ramp-up of first two product lines for new Monterrey, Mexico facility - Earned Alcoa ‘ACE’ (Alcoa Commitment to Excellence) award for success at Monterrey plant

Responsible for day-to-day production and quality problem solving as well as sustainable process and production improvements. Required generating buy-in from union work force whose interests were often not in line with process improvement activities.Key Achievements:* Lead process and design improvements for light truck wheel forge line* Directed day-to-day production problem solving with union labor force