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Eric Roa Email & Phone Number

Customer Service Champion with 4+ years experience | Streamlined Processes resulting and boosted NPS to 70%+ Through Strategic Initiatives at Stealth Monitoring, Inc.
Location: Manila, National Capital Region, Philippines 6 work roles 2 schools
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Current company
Stealth Monitoring, Inc.
Role
Customer Service Champion with 4+ years experience | Streamlined Processes resulting and boosted NPS to 70%+ Through Strategic Initiatives
Location
Manila, National Capital Region, Philippines
Company size
222 employees

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Eric Roa is listed as Customer Service Champion with 4+ years experience | Streamlined Processes resulting and boosted NPS to 70%+ Through Strategic Initiatives at Stealth Monitoring, Inc., a with 222 employees, based in Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Eric Roa.

Eric Roa previously worked as Customer Care Specialist at Stealth Monitoring, Inc. and Customer Success Executive at Stealth Monitoring, Inc.. Eric Roa holds Bachelor Of Arts - Ba, Political Science And Government from Polytechnic University Of The Philippines.

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Stealth Monitoring, Inc.

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About Eric Roa

As a proficient Customer Service champion with 4 years experience as a Customer Service Representative, I bring a blend of expertise in customer support and administrative roles. At Foundever Inc., I consistently met KPIs while leveraging customer feedback to drive service improvements, notably as part of the 'Test Team' responsible for pioneering new service enhancements globally. My tenure at 24/7 ai further honed my problem-solving skills and technical acumen, handling diverse inquiries and ensuring seamless billing experiences. Previously, as a Legislative Intern in the House of Representatives, I gained valuable insights into legislative processes and developed strong research and writing capabilities.I excel in dynamic environments, collaborating effectively and utilizing my proficiency in Microsoft Office and customer service skills to deliver impactful results. I get excited about opportunities where I am able to work with highly motivated team and whenever I help people across all walks of life.I love connecting with new people, give me a shout at eric.roa900@gmail.com

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Eric Roa's current company

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Stealth Monitoring, Inc.
Stealth Monitoring, Inc.
Customer Service Champion with 4+ years experience | Streamlined Processes resulting and boosted NPS to 70%+ Through Strategic Initiatives
dallas, texas, united states
Website
stealthmonitoring.com
Employees
222
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6 roles

Eric Roa work experience

A career timeline built from the work history available for this profile.

Customer Service Representative Ii

Foundever

Mandaluyong, National Capital Region, Philippines

• Improved the account’s NPS and CSAT by 10 to 20 percent through several initiatives as part of test team. Implemented changes were then disseminated across sites globally. • Revamped customer interaction methods by leveraging research and data analysis from customer feedback, ensuring highly personalized and engaging service. Earned recognition for consistently delivering exceptional support• Consistently met or exceeded monthly KPIs, including a 96% customer satisfaction resolution rate and maintaining an average handling time of 10 minutes.• Proactively identified customer pain points and operational inefficiencies, implementing targeted improvements that significantly enhanced tools and refined customer satisfaction metrics. Notably reduced average handling time through strategic enhancements

Mar 2022 - Jun 2024

Customer Service Representative

[24]7.Ai

Taguig, National Capital Region, Philippines

• Delivered comprehensive customer service through chat, effectively managing inquiries, orders, and service needs while resolving complaints and escalating technical issues as necessary.• Skillfully addressed and resolved complaints related to telephone services, wireless reception, dial-up internet connectivity, and billing discrepancies, ensuring high customer satisfaction.• Handled billing need such as payments, research, invoices, and usability of online billing tool through chat• Provided high quality customer support via phone and chat while being able to train, support, research, resolve and respond to inquiries and escalations received from internal and external customers• Educated customers on the benefits of new phone models and service upgrades, leading to a 15% increase in customer satisfaction scores and reduced churn rate by 10%

Oct 2020 - Jan 2022

Customer Service Representative

Inspiro

Manila, National Capital Region, Philippines

1. Kept records of customer interactions, process customer accounts, and file documents.2. Responsible for organizing and maintaining data files and resolvingsimple to moderate complexity cases.

Jan 2020 - Mar 2020
Team & coworkers

Colleagues at Stealth Monitoring, Inc.

Other employees you can reach at stealthmonitoring.com. View company contacts for 222 employees →

DF Don F. Don F. Colleague at Stealth Monitoring, Inc.United States View → JN Joseph Noel Garcia Joseph Noel Garcia Colleague at Stealth Monitoring, Inc.Iloilo, Western Visayas, Philippines View → EE Edmark Española Edmark Española Colleague at Stealth Monitoring, Inc.Taguig, National Capital Region, Philippines View → JF June Frances T. June Frances T. Colleague at Stealth Monitoring, Inc.Pasig, National Capital Region, Philippines View → IK Ivan Kenneth Tibayan Ivan Kenneth Tibayan Colleague at Stealth Monitoring, Inc.Dubai, United Arab Emirates View → RM Romelyn Monilla Romelyn Monilla Colleague at Stealth Monitoring, Inc.Metro Manila, National Capital Region, Philippines View → AN Andell Nazareno Andell Nazareno Colleague at Stealth Monitoring, Inc.National Capital Region, Philippines View → LF Lewis Figeh Lewis Figeh Colleague at Stealth Monitoring, Inc.Taguig, National Capital Region, Philippines View → JR Justine Raven Turabilla Justine Raven Turabilla Colleague at Stealth Monitoring, Inc.Caloocan City, National Capital Region, Philippines View → RG Ronna Gilig Ronna Gilig Colleague at Stealth Monitoring, Inc.Pasig, National Capital Region, Philippines View →
2 education records

Eric Roa education

FAQ

Frequently asked questions about Eric Roa

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What company does Eric Roa work for?

Eric Roa works for Stealth Monitoring, Inc..

What is Eric Roa's role at Stealth Monitoring, Inc.?

Eric Roa is listed as Customer Service Champion with 4+ years experience | Streamlined Processes resulting and boosted NPS to 70%+ Through Strategic Initiatives at Stealth Monitoring, Inc..

Where is Eric Roa based?

Eric Roa is based in Manila, National Capital Region, Philippines while working with Stealth Monitoring, Inc..

What companies has Eric Roa worked for?

Eric Roa has worked for Stealth Monitoring, Inc., Foundever, [24]7.Ai, The Republic Of The Philippines House Of Representatives, and Inspiro.

Who are Eric Roa's colleagues at Stealth Monitoring, Inc.?

Eric Roa's colleagues at Stealth Monitoring, Inc. include Don F., Joseph Noel Garcia, Edmark Española, June Frances T., and Ivan Kenneth Tibayan.

How can I contact Eric Roa?

You can use AeroLeads to view verified contact signals for Eric Roa at Stealth Monitoring, Inc., including work email, phone, and LinkedIn data when available.

What schools did Eric Roa attend?

Eric Roa holds Bachelor Of Arts - Ba, Political Science And Government from Polytechnic University Of The Philippines.

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