• Assisted General Manager in tracking and leading facility staff to meet company metrics• Provided direction to team regarding duties and goals• Built relationships with members and sellers to manage customer satisfaction• Assisted General Manager in Audit of facility to confirm and enforce compliancewith internal procedures as well as accordance with county, state, EPA and OSHAregulations• Reviewed both revenue and costs on a monthly basis for accuracy and opportunities

• Assisted in organization of the office, which included sorting through files and completingorganizational tasks.• Learned fundamental skills and created financial plans to increase profit and effectiveness in the workplace.• Prepared daily schedule for CEO and COO, which included making appointments, travel arrangements, and daily activities.

• Increased property and casualty insurance business acumen • Exposed to inner workings of an independent agency and corresponding business model• Connected how customer service components relates to agency growth and retention • Created personal connections with customers and assisted with their claim needs