Eric S. Robison, Mba, Pmp Email & Phone Number

Indianapolis, Indiana, Us

Leader of the Community Health Operations Team responsible for overseeing vendor network, operationalizing and integrating across market and enterprise teams, and ensuring our members SDOH/Health Related Social Needs are met. By leading interventions that synchronize social supports and healthcare delivery to remove social barriers to healthcare, we drive specific health outcomes such as cost reduction, quality improvement, member satisfaction, and more.

Saint Louis, Mo, Us

The Pharmacy Finance Team supports all business units, products, and markets, managing over $41B of annual pharmacy spend, and 400M scripts per year. Business Operations include Specialty and Rare Pharmacy Distribution, Standalone PDP product, as well as PBM services for all Markets and Lines of Business (Medicaid, Medicare, and Exchange). My role is to:-Design and Lead the Capital/Investment Planning Process to identify, scope, and prioritize all strategic initiatives, and adjust all affected budgets/forecasts.-Work with leadership across Pharmacy, IT, Corporate Shared Services, Markets, and Product Lines to align support and ensure governance of all cross-functional initiatives.-Assess full upstream/downstream financial impacts across the enterprise for new strategic initiatives, and adjust all affected budgets/forecasts.-Design End-to-End Governance Processes for all Health Benefit Ratio performance improvement initiatives, from early ideation stages to implementation/realization of benefits, in order to align all affected entities across the enterprise.

Saint Louis, Mo, Us

• Leader of 24 person PMO that planned, organized, and managed the implementations of clinical elements of Mergers & Acquisition Integrations, New Markets/Expansions, Quality & Affordability Initiatives, and New Population Health Programs for Medicaid and Medicare.• Managed over 30 simultaneous Medicaid, Medicare, and Marketplace implementations across these functional areas: Utilization Management, Field Care Management, Telephonic Care Management, Care Coordination, Disease Management, Appeals, Clinical IT Platforms, Reporting & Analytics, Behavioral Health, and Clinical Vendors.• Merged 4 distinct groups into one high performing deployment team after Centene's acquisition of WellCare.• Simultaneously led the integration of clinical elements of 3 separate acquisitions (UAM, Care1st, Meridian) as the acquirer, and participated in integration efforts between Centene and WellCare as the acquired entity.

Tampa, Florida, Us

• Leader of 13 person team that manages implementation of the clinical elements of Mergers & Acquisitions, Acquisition Integrations, New Markets/Expansions, and Clinical Programs • Directly contributed to 3 of WellCare’s Top 5 priorities: Integration of Acquisitions, Organic Medicaid Growth, and Clinical Effectiveness• Directly supported our enterprise goal to grow revenue to $28 billion by 2021• Simultaneously led the integration of clinical elements of 3 separate acquisitions (UAM, Care1st, Meridian) as the acquirer.

Louisville, Kentucky, Us

• Led 11 person PMO responsible for enterprise-wide implementations supporting improvements to current operations, new process development, and business expansion efforts.• Using effective Project Management methodologies, the PMO facilitated a successful transition into a new five year TRICARE contract, moving from a 3.1M to a 6.4M member population while revenues increased from $3 Billion to $5 Billion and covered geography expanded from 10 to 31 states. This was the largest contract transition in the history of the Military Health System. • Led efforts for the simplification and streamlining of PMO tools, templates, and processes resulting in improved performance and customer satisfaction.

Louisville, Kentucky, Us

• Delivered strategic go-to-market recommendations across member engagement, network strategy, customer service, medical management, data analytics, and claims processing areas in pursuit of the TRICARE T2017 contract, resulting in "Best Value" award for both Regions in-play, and the five year/$40.5 Billion contract award for TRICARE East Region in July 2016. • Designed and deployed solutions in conjunction with business operational leads, leveraging proven, multi-step innovation process to drive strategic transformation • Developed enhanced customer engagement strategy to drive self-service activity utilization, minimizing service disruptions, increasing customer satisfaction and decreasing operating costs • Conducted business segment strategy refresh to produce new mission, vision, and strategic imperative focus, with five year goals cascading down to business unit levels. The refresh included development of a governance structure, a defined cadence for revisions, and a multi-channel communication plan for understanding/alignment, with accompanying leadership toolkit

Louisville, Kentucky, Us

Managed cross-functional engagements that focused on a variety of business opportunities such as: cost reduction, process improvement, strategy development/execution, consumer experience impacts, cost-benefit analyses, competitive landscape analyses, and acquisition integration. Responsibilities during engagements included data gathering & analysis, interviewing key stakeholders, facilitating workshops and focus groups, creating and prioritizing solutions, identifying key risks, designing implementation plans/roadmaps, and developing executive presentation materials.

Louisville, Kentucky, Us

Promoted to lead cross-functional teams of 14-20 associates to successfully manage the implementations of large group custom and ASO commercial accounts for a $31.8M annual book of business. Developed detailed project plans and drove execution on desired timelines and delivery dates. Consulted with clients before, during, and after installations to set expectations, provide updates on key initiatives, and ensure customer satisfaction.

Louisville, Kentucky, Us

Implemented benefits of Fully Insured Standard Commercial Clients during initial purchase or renewal. Worked in a high volume environment managing many simultaneous implementations which necessitated regular reprioritization. Frequently helped train new associates that were brought into this role. Created and implemented the use of a template and process to back up teammates out of the office, which allowed for a more standardized and efficient hand-off of responsibilities.

Milwaukee, Wi, Us

Summer internship dealing with life/health/disability insurance sales and financial planning. Attended Commonwealth School of Insurance and became licensed/trained to sell insurance in Kentucky and Indiana. Developed my own book of business and went on sales calls.

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.), Finance