Eric Rosenfeld Email & Phone Number

Phoenix, Arizona, US

• Hired to provide technology vision and leadership in the development, implementation, and management of the Information Technology team and the systems that support company success, operational excellence, and growth.
• Engaged as part of an executive team to define and execute opportunities to extend product and service offerings
• Engaged to direct the adoption of new critical technologies for ERP and adjudication of Rx claims
• Chartered to analyze the costs, value, and risks of information technology to advise management and suggest actions
• Responsible for technological systems and platforms to improve customer experience
• Privileged to develop and mentor staff to embrace and expand skills, increase effectiveness, and increase engagement and morale

Scottsdale, AZ, US

• Formed company to create growth for small and mid-market businesses in healthcare and other industries
• Participated in a capital raise of $30 million, providing deal analysis, modeling, and market analysis.
• Defined market category, product strategy, and IT alignment for clients
• Provided training and KPI direction for Sales, Marketing, Product Development, and Customer Success organizations
• Provided executive IT leadership for clients, and defined money- and strategy-saving adjustments to IT Vision
• Established technology and lean processes for Rebate Management, Claims adjudication, data integration, and data interoperability

Phoenix, Arizona, US

• Hired to establish market and product discipline, reorient and establish the mission, POV, and value propositions
• Defined first-ever market category, innovative product strategy, roadmap and opened new markets within 3 months
• Corrected market confusion to penetrate customers and channels, which increased revenue by 100% within 6 months
• Identified market position and by Defined and implemented partnering and ecosystem strategies within the first month
• Authored thought leadership materials, marketing materials, & client briefs attracting 66% more prospects in 4 months
• Innovated customer outreach & objective-based project operations, resulting in penetration of over 200% in 6 months

• Hired to reimagine and relaunch flagship product, create vital market traction, internal alignment, & new growth
• Created innovation, alignment & transparency by fostering product/engineering teams’ shared goals within three months
• Overcame prior inertia to build the company’s first product roadmap featuring iterative releases within the first month
• Increased engineering productivity by over 100% in 4 months, while reducing costs by 33%
• Aligned Development with market needs through the use of disciplined Agile and KANBAN methods within two months
• Delivered first new product to market in 3 months, protecting ARR of over $8 million, and changing market perceptions

Frisco, Texas, US

• Hired to re-structure IT and Development areas, promote ownership and transparency and increase throughput
• Created product growth, team alignment, and 75% efficiency gains within the first 3 months
• Decreased OPEX spend by 50% with a corresponding 100% increase in team productivity in the first year
• Established product portfolio management and governance that decreased product churn by over 50%
• Increased team capabilities and mentored leadership, resulting in 3 director-level and >30 staff promotions over 3 years
• Created new products that increased ARR by over $20 million within first 18 months

Rockville, MD, US

• Hired to recast Development and Support areas and enable product growth and reliability
• Redefined and aligned Product Development & Product Management, increasing accountability, reliability, and velocity
• Created massive innovation cycles, expanding existing product mix over 500% in 3 years
• Established process controls, reducing failure rate by over 50% and increasing service level by over 75% in 3 months
• Boosted program production velocity by 300% in 18 months through DevOps and SysOps controls
• Slashed product outages by 97%+ and reduced the queue of outstanding customer issues 75%+ within one year

Chattanooga, TN, US

• Chartered to re-tool, re-brand, and re-launch all core products and services within 18 months
• Established a revenue growth of over 50% YOY by leveraging technology and operational improvements to products and services within eight months
• Eliminated waste and inefficiencies in technology cutting cost 50% within eight months
• Created IT Partnership strategies with key trading partners, vendors, and consultants

• Hired to invent the core concept and approach, establishing the technology stack, market category, and product mix
• Developed the first products, launching within two years
• Increased product mix by 200% after the initial launch and initiated international (Canadian) operations within four years
• Took lead in the public offering process - Drove quantitative financial analysis, business planning, and market/product positioning as a primary point of contact