Eric Rosenfeld Email & Phone Number

Phoenix, Arizona, Us

• Hired to provide technology vision and leadership in the development, implementation, and management of the Information Technology team and the systems that support company success, operational excellence, and growth.• Engaged as part of an executive team to define and execute opportunities to extend product and service offerings• Engaged to direct the adoption of new critical technologies for ERP and adjudication of Rx claims• Chartered to analyze the costs, value, and risks of information technology to advise management and suggest actions• Responsible for technological systems and platforms to improve customer experience• Privileged to develop and mentor staff to embrace and expand skills, increase effectiveness, and increase engagement and morale

Scottsdale, Az, Us

• Formed company to create growth for small and mid-market businesses in healthcare and other industries• Participated in a capital raise of $30 million, providing deal analysis, modeling, and market analysis.• Defined market category, product strategy, and IT alignment for clients• Provided training and KPI direction for Sales, Marketing, Product Development, and Customer Success organizations • Provided executive IT leadership for clients, and defined money- and strategy-saving adjustments to IT Vision • Established technology and lean processes for Rebate Management, Claims adjudication, data integration, and data interoperability

Phoenix, Arizona, Us

• Hired to establish market and product discipline, reorient and establish the mission, POV, and value propositions• Defined first-ever market category, innovative product strategy, roadmap and opened new markets within 3 months• Corrected market confusion to penetrate customers and channels, which increased revenue by 100% within 6 months• Identified market position and by Defined and implemented partnering and ecosystem strategies within the first month• Authored thought leadership materials, marketing materials, & client briefs attracting 66% more prospects in 4 months• Innovated customer outreach & objective-based project operations, resulting in penetration of over 200% in 6 months• Aligned product & development teams, overcoming past silos and generating clearer execution priorities in 6 months

• Hired to reimagine and relaunch flagship product, create vital market traction, internal alignment, & new growth• Created innovation, alignment & transparency by fostering product/engineering teams’ shared goals within three months• Overcame prior inertia to build the company’s first product roadmap featuring iterative releases within the first month• Increased engineering productivity by over 100% in 4 months, while reducing costs by 33%• Aligned Development with market needs through the use of disciplined Agile and KANBAN methods within two months• Delivered first new product to market in 3 months, protecting ARR of over $8 million, and changing market perceptions• Reduced annual expenses by 33% and improved product delivery by 100% within three months• Led application teams through a discovery process to determine the appropriate technical solution• Created product management career paths and worked with staff to develop new skills, alignment, and goals

Frisco, Texas, Us

• Hired to re-structure IT and Development areas, promote ownership and transparency and increase throughput• Created product growth, team alignment, and 75% efficiency gains within the first 3 months• Decreased OPEX spend by 50% with a corresponding 100% increase in team productivity in the first year• Established product portfolio management and governance that decreased product churn by over 50% • Increased team capabilities and mentored leadership, resulting in 3 director-level and >30 staff promotions over 3 years• Created new products that increased ARR by over $20 million within first 18 months • Implemented re-use strategies on software investments, flattening CAPEx spending over 3 years, reversing the previous 5-year trend of 20% increases YOY• Expanded capabilities with M&A strategy, assimilating over 3 new acquisitions and evaluating over 7 additional potential opportunities in 3 years

Rockville, Md, Us

• Hired to recast Development and Support areas and enable product growth and reliability• Redefined and aligned Product Development & Product Management, increasing accountability, reliability, and velocity• Created massive innovation cycles, expanding existing product mix over 500% in 3 years• Established process controls, reducing failure rate by over 50% and increasing service level by over 75% in 3 months• Boosted program production velocity by 300% in 18 months through DevOps and SysOps controls• Slashed product outages by 97%+ and reduced the queue of outstanding customer issues 75%+ within one year• Delivered full compliance readiness for EPCS, ARRA Meaningful Use, and CCHIT ERx/EMR certifications within two years• Opened international and domestic markets with products that boosted revenue 150% in three years• Provided leadership and guidance to Development (IT), program/product management, and SysOps personnel

Chattanooga, Tn, Us

• Chartered to re-tool, re-brand, and re-launch all core products and services within 18 months• Established a revenue growth of over 50% YOY by leveraging technology and operational improvements to products and services within eight months• Eliminated waste and inefficiencies in technology cutting cost 50% within eight months• Created IT Partnership strategies with key trading partners, vendors, and consultants

• Hired to invent the core concept and approach, establishing the technology stack, market category, and product mix• Developed the first products, launching within two years• Increased product mix by 200% after the initial launch and initiated international (Canadian) operations within four years• Took lead in the public offering process - Drove quantitative financial analysis, business planning, and market/product positioning as a primary point of contact