Eric Roy, Pmp, Psm Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Canada Area

― As a consultant, lead the development and the deployment of analytics solutions to help EDC organizations to transform their heavy, inefficient financial planning processes into an agile, efficient, predictive and collaborative experience that puts finance, business units and sales together in one, single plan.Key Accomplishments― Managed multiple projects including shared resources from a pool of Business Analysts, Developers/Modelers, Accountants and Quality Assurance Testers to automate the process for closes, consolidation and preparation of financial reports using IBM Cognos Planning Analytics (TM1); ― Performed an analysis of the development methodologies used by the TM1 team and proposed changes to move the team from a waterfall model to an Agile model;― Provided support and training to the business and members of the TM1 team on how to manage and execute as per the proposed Agile development approach;― Documented the proposed Agile development process and customized & administered Microsoft TFS (VSTS) based on the Agile process implemented for the team;Technical Environment: MS Office, Microsoft TFS (VSTS), Microsoft Project Server, SharePoint, IBM Cognos Planning Analytics (TM1)

Ottawa, Canada Area

― As a consultant, lead the Development and Support teams in charge of the Customer Relationship Management (CRM) system that interface with the Industrial Research Assistance Program (IRAP) of Canada.Key Accomplishments― Helped the Product Owner to maintain the product backlog and the release plan;― Managed the Support team, including four internal and four external people, to effectively handle customer requests and provided fixes as needed;― Managed the Development team (including three Business Analysts, two Designers, five Developers and two Quality Assurance testers) to produce high quality monthly releases of the product;― Provided support and training to the Product Owner and members of the Development team on how to manage and execute as per the Agile development approach;― Documented the support and the Agile development process;― Conducted regular reviews of the product backlog with the Product Owner to prioritize the work and plan future releases;― Administered the development platform (TFS) and provided progress reports to upper management.

Gatineau, Qc

― Lead the development and deployment of a Web marketing platform and lead the support and the sales team to market a platform used by our clients to share their expertise with other people via the Web.Key Accomplishments― Developed a business plan in line with the vision and values of the company, including the action plan and financial forecast for the first three years of service;― Managed the development of the web marketing platform with the collaboration of two to four consultants;― Managed the deployment of: - a CRM platform to manage clients; - a financial infrastructure to manage the income and outcome of the company; - a virtual help desk for two employees; and - a Google Suite (G-Suite) to all members of the company; ― Documented the development and support processes;― Developed training materials for clients and the sales team;― Provided training to the sales teams and managed the sales teams which was composed of eight representatives;― Established partnerships with 29 other companies to provide cheaper services to our clients;― Developed marketing strategies.

Ottawa, Canada Area

― As a consultant, lead the analysis to select, develop and deploy new tools to help academic researchers in their day to day job across all faculties of the University.Key Accomplishments― Managed projects (contract with vendors, risk, plan, development, budget, testing and deployment) and cross-functional teams (including one architect, three developers, one Business Analyst and two Quality Assurance testers) to deliver high quality products for researchers at uOttawa.― Established new management strategies for the researchers and provided recommendations for management tools, while keeping in touch with the Master Plan for Information Technology to optimize the expenses and to develop a plan for the next five years for the research at the University of Ottawa;― Managed client expectations, negotiated and influenced clients and vendors in accepting best solutions and to maintain a long-term relationship between the client, the vendor and the University.― Facilitated group sessions with each faculty to identify requirements;― Elicited requirements using different techniques, identified gaps and documented the business requirements;― Evaluated information gathered from all faculties, reconciled conflicts and drafted proposals;― Developed the statement of work (SOW) and reviewed the content and the estimates with the software provider (vendor);― Worked with the different IT teams to create the development and deployment plans;― Coordinated the development, the validation and the verification steps;― Provided demos and training (in French and English).― Established an Application Development Framework based on the Agile development methodology and the Behavior Driven Development (BDD) software development process and administered/configured the Atlassian tools (Jira & Confluence).

Gatineau, Qc

― Lead the delivery of Agile software development projects and managed the development of mobile applications to help customers to transform ideas into successful, market-ready products and solutions.Key Accomplishments― Acted as the key point of contact for the customer to identify and analyze business needs and user requirements and to prepare services agreements and statements of work;― Managed Product Owner expectations and two teams of developers located in Canada and Armenia, including one architect, two UX Designers, seven developers and two testers with a budget of $100k per month;― Facilitated Agile processes and coached discovery and delivery teams to develop and manage product backlog and release content and to produce UX design proposals and prototypes;― As an active member of the PM and QA Community of Practices, conducted evaluations of tools and processes to improve the productivity of testers and managers and to enhance the agility of the process;― Introduced the concept of Agile Business Analysis and how this last one should work with UX Designers and Product Owners to gather requirements and clarify the acceptance criteria within the user stories.

Ottawa, Canada Area

― Analyzed business requirements from stakeholders with different culture backgrounds and method of working and converted those requirements into functional specifications;― Designed, developed and supported a common defect and change tracking application to unify a global proliferation of 19 different processes and applications used in 21 countries, many of which were the result of Alcatel-Lucent’s growth through acquisitions;― Governed a change control board of 26 stakeholders to review proposals to improve processes, documentation and training to have the best features and quality in the application and other related software development tools.Key Accomplishments― Conducted the evaluation of commercial tools and subsequently managed the architecture, development (including three internal and three external developers) and deployment of the common defect and change tracking application as a centralized application that resulted in a $0.5M per year decrease in support cost;― Successfully performed requirements analysis and managed the development and deployment of the application with a team of five engineers, that came with an initial budget of $3.5M and a support budget of $0.5M per year for the next three years;― Provided a demo to stakeholders and customers in addition to the training and migration of 13K users to the new application leading to an estimated 30% increase in user productivity;― Integrated the central defect and change tracking application with other software development tools (such as requirement management, configuration management, release management, quality management, and customer support applications) that resulted in improving the product delivery process timeline by approximately 18%;― Established and maintained a global network with 3rd party vendors to identify issues and recommend improvements that resulted in an increase of the performance of the application by 20% the first year and 35% the year after.

Ottawa, Canada Area

― Utilized a multi-vendor selection process to research, evaluate, tailor and deploy an asset management and booking system for an R&D laboratory with over 30 workstations to allow sharing and booking of equipment;― Analyzed the working procedures of the R&D staff, identified areas of improvement and delivered ways to improve operations;― Re-organized the workspace to improve equipment access allowing users to more effectively use and share the equipment.Key Accomplishments― Reduced inventory by $1.5M by eliminating redundancy and carrying costs;― Handled technical certifications and training for over 1,000 employees by analyzing gaps, developing training plans and coordinating accomplishments that resulted in a significant improvement of knowledge and efficiency in the employees and increased their level of expertise.

Ottawa, Canada Area

― Administered product release management and integration covering all aspects (software, hardware and documentation) of two related products being developed by approximately 250 designers across three main international sites;― Managed a $3M per year project involving the delivery of four major releases over four years to more than 30 large telecomm providers;― Controlled quality and validation, managed a manufacturing schedule and delivery of the final product;― Contributed to the certification of TL9000 and CMM Level 3 on two products by reviewing and improving the software development process and providing guidance for the hardware development and service support processes.Key Accomplishments― Reduced the number of global defects by approximately 15% by improving the quality control process of each development phase;― Improved the company position in the world market though TL9000 and CMM Level 3 certifications that led to an increase in revenue by contributing in the improvement of software and hardware development processes;― Ensured provision of high quality delivery of four major releases on two different products within schedule and budget.

Ottawa, Canada Area

― Designed and developed a solution to deliver Video, Voice and Data traffic over twisted-pair copper telephone lines in the form of broadcast television, internet access and Video on Demand;― Served as the Team Lead engaged in producing customer demos and travelling on site to train and help customers with product installation and configuration.