Eric Pleiss Email & Phone Number

Parsippany, NJ

• Develop and deliver product demonstrations and presentations for three different IBM Cognos software solutions
• Installation, management and maintenance of demonstration environments to showcase software product use cases and replicate customer pain points.
• Marketing Liaison between Software Team and TechData Corporate Marketing
• Solicit opportunities to present software at regional IBM Cognos User Groups and Partner/Reseller Events○ Attended more than 20 user groups and conferences in 26 months.
• Level 1 software and technical support for all software products during the pre-sales cycle
• Eliminate customer objections during the sales cycle through installation, knowledge base, and training resources and support.

Minneapolis, MN

Brooklyn Park, Minnesota

• Coordinate more than 200 annual orientation sessions for all student types
• Supervise three orientation work study employees and 20 volunteer orientation leaders
• Provide work direction and instruction for 12 academic advisors and administrative support staff
• Assist leadership with retention and outreach activities for current NHCC students
• Utilize technology to send recurring and one-off communications to students
• Monitor and manage advisor case load

Brooklyn Park, Minnesota

• Supervise 12 full-time academic advisors and two administrative support staff
• Develop and implement retention and outreach initiatives
• Collaborate with other student services directors to lead and direct student support initiatives
• Serve on President’s Leadership Committee
• Review and decide on a variety of types of student appeals

• Coordinate more than 200 annual orientation sessions for all student types
• Supervise three orientation work study employees and 20 volunteer orientation leaders
• Provide work direction and instruction for 12 academic advisors and administrative support staff
• Assist leadership with retention and outreach activities for current NHCC students
• Utilize technology to send recurring and one-off communications to students
• Monitor and manage advisor case load

• Provided educational advising to assigned caseload of students on academics, financial aid, and career exploration.
• Proactively monitored and tracked students’ academic progress through partnerships with faculty and attending academic department meetings.
• Assessed students’ academic, financial, and social needs and assist with development of individual success plans, including referrals to appropriate campus and community resources.
• Led and coordinated student success initiatives, through professional level programming and workshops aimed at improving the success of students in classes using Desire to Learn (D2L) in online, hybrid, and traditional.
• Served on committees for office assessment, student learning outcomes, and implementation of AgileGrad Software.
• Co-project lead for AgileGrad (degree planning and appointment scheduling software) implementation in the Advising Center.

-Assist with registration/advising activities associated with non degree seeking students-Provide transfer credit evaluation summaries for undergraduate programs.-Assist with first year experience program (Return to Learn).-Oversee probation process for online and print based undergraduate students.-Provide student services and retention communications to.

Carbondale, IL

New Student Programs · Work with various departments on campus to enhance the need of first year students · Identify needs of diverse populations to help transition them into college life · Assist with co-supervising multiple interns, NODA intern, 30 plus SOAR orientation leaders, 12-15 student workers, and over 100 volunteers · Assist with order of.

• Worked closely with the Coordinators of New Student Programs to create, update and facilitate a week of Student Life Advisor training.
• Gave campus tours and informational presentations to perspective students.
• Supervised more than 50 Student Life Advisors prior to and during Week of Welcome.

· Worked closely with the Coordinators of New Student Programs to create, update and facilitate a week of Student Life Advisor training. · Supervised more than 50 Student Life Advisors prior to and during Week of Welcome.

Office of Student Activities and Multicultural Events · Developed, researched, and implemented student organization officer training program · Created student organization membership recruitment handbook · Staffed informational desk · Planned student events for John A. Logan Club day · Worked in partnership with the Director in the coordination.

M.S. Ed; Personnel, Educational Administration And Higher Education; Organizational Communication

Activities and Societies: Sigma Nu, Student Orientation Leader, Inter-Greek Council· Relevant Coursework: Introduction to Student Affairs.

B.A, Liberal Arts, Pre-Professional English

High School Diploma, High School