Telecommunications Consulting

Responsible for over-all network architecture and to ensure integrity of the low level design of Xplornet’s IP network. As a technical lead provide guidance to support business objectives, network strategy, and architectural direction.

Responsible for over-all network architecture and to ensure integrity of the low level design of Xplornet’s IP network. As a technical lead provide guidance to support business objectives, network strategy, and architectural direction.

Development of Quick Start Guides, Solution Integration guides, Knowledge Transfer Kits (KTKs) and provide technical leadership on Nortel Technical Publications (NTPs).Organize, schedule, and perform formal testing cycles. Provide a high level of technical expertise supporting Innovatia Authors, Subject Matter Experts, Team Leads, as well as Nortel Service Introduction, Design and Verification teams. Provide training for Innovatia Technical Support… Show more Development of Quick Start Guides, Solution Integration guides, Knowledge Transfer Kits (KTKs) and provide technical leadership on Nortel Technical Publications (NTPs).Organize, schedule, and perform formal testing cycles. Provide a high level of technical expertise supporting Innovatia Authors, Subject Matter Experts, Team Leads, as well as Nortel Service Introduction, Design and Verification teams. Provide training for Innovatia Technical Support staff.Installation, upgrading, and maintenance of Nortel hardware and software from a pre-alpha to Customer Readiness (CuR) state. Show less

Responsible for gathering all technical requirements for the implementation of Nortel Enterprise Technical Support (NETS) Teams at Innovatia; Included Hospitality Messaging Platform 400, Call Pilot, Symposium Call Center Server, and Communication Server 1000 teams. Identified and sourced all equipment.Identified and documented production network requirements.Managed expansion and implementation of NETS lab.

Responsible for providing advanced technical sales support for Nortel’s Wireline, Enterprise, and Optical portfolios; included multi-protocol routers, layer 3 switches, multi-service WAN switches (voice and Data), VPN concentrators, SONet switches, CWDM / DWDM multiplexers, and hardware and software based telephony and multimedia switches.Acted as a Mentor, Trainer, and Resource Prime for Tier 1 team.Participated in the sales process to understand customer business issues and… Show more Responsible for providing advanced technical sales support for Nortel’s Wireline, Enterprise, and Optical portfolios; included multi-protocol routers, layer 3 switches, multi-service WAN switches (voice and Data), VPN concentrators, SONet switches, CWDM / DWDM multiplexers, and hardware and software based telephony and multimedia switches.Acted as a Mentor, Trainer, and Resource Prime for Tier 1 team.Participated in the sales process to understand customer business issues and technology initiatives.Analyzed technical problems and design solutions using Nortel and/or business partner solutions.Ensured technical feasibility of the solution by identifying solution pre-requisites, co-requisites, scaling, and performance requirements. Finally, documenting and presenting the design to clients.Supported ROI and other business value justifications, such as arguments for buying hardware and investing in new technologies vs. leasing services, for overall lower operation expenses. Delivered proposals or recommendations to clients in response to varying business requirements.Executed transition management, ensuring smooth hand-off from pre-sales to the field sales team. Show less

Provided security-access-related troubleshooting and password resets for Nortel Networks employees on various systems such as Windows NT, Unix, Securid, Radius, and NorPass.