As a Partner at MetraModo, I am passionate about delivering curated, innovative smart locker systems across North America. At MetraModo, we take a different approach to business by:** Partnering with innovative companies and products to bring differentiated, unique, and tailored solutions to market** Leveraging our in-depth industry knowledge, network of relationships, and skilled service partners to execute complex smart locker projects** Ensuring successful installations and ongoing value to our customersOur goal is to provide innovative solutions through collaboration with creative locker manufacturers, utilizing unique and sustainable materials, and incorporating leading technologies into our offerings. We strive to create an effortless and seamless user experience, accommodating various access methods such as mobile credentials in Apple Wallet, biometrics, workplace experience apps, and student IDs.Key areas of focus:* Sales enablement and content creation* Change management and customer support* Fostering lasting relationships and mutual successSmart Lockers are personal with us.

We help B2B clients achieve scalable and sustainable growth - by working together on go-to-market strategies, demand generation, revenue operations and marketing. We have extensive experience with channel sales. - We embrace agile, design thinking and utilize a data-driven approach to our engagements.

Leveraging the success we (Marketing) had by modifying the front-end approach to Innovation, was given oversight and responsibility for the entire Innovation initiative. We took a very different approach to the Innovation function - similar to what we had done in Marketing. A much more iterative, agile approach to bringing new product to market. We leveraged Design Thinking to ideate, validate hypotheses and rapidly prototype (paper and physical). We 'beta' launched product to a smaller group of distributors - learning the tweaks needed not only from a product perspective, but also positioning, messaging and pricing. Embraced the concepts of Minimum Viable Products and Validated Learning with our Innovation function. By beta launching we gave our manufacturing and engineering teams time to tweak the design and rectify issues prior to full launch. There are huge gains to be had by having your Marketing and Innovation function closely aligned. - Aligning the ability to gather deep customer insights and apply them iteratively to product and marketing strategies (and tactics) simultaneously can be transformational.

Our Marketing team really started to embrace the Agile methodology and we were producing measurable results by truly getting outside the four walls and utilizing our Human-Centered Design methods to gather customer insights. We built a Sales Development function from scratch - leveraging the the Build, Measure, Learn philosophy. We hired two reps, piloted the program with measured results and then submitted a business case to our parent company to hire 7 more reps. The program was/is highly successful and has dramatically improved the proposal rates of the distributors in the program, with clear resulting incremental revenue.In Marketing we started holding more Design Thinking sessions and driving more of the front-end Innovation process. I briefly took over the Sales function to help transition the organization to a new President.

Coming out of strategic planning at the end of 2013, Spacesaver realized a need to develop deeper insights into our customers and partners. I have assumed responsibility for the Marketing function (including Customer Experience), while retaining IT, in order to develop the structure, processes and culture needed to help us become more customer and data-centric. I have shifted my focus much more to the front office – working closely with our Director of Marketing, VP of Sales and Customer Experience Manager. We are working hard to reinvent Spacesaver and implement the tools, philosophies and technologies needed to compete in today’s world. – We rebuilt the Marketing team, brought in training and have worked very hard to adopt Agile with Lean Startup philosophies to help us move faster and drive a major reinvention at Spacesaver. We have also adopted Human-Centered Design methodologies to help develop customer feedback and insight to drive the effectiveness of our efforts. We are investing in new technologies (Qlikview) in order to gain deeper insights into customer data, and using those insights to identify potential targets and provide personalized experiences to those prospects.In IT, we continue to try and push the envelope – embracing the cloud and mobility to try and provide more value with fewer resources. We are driving the realization of the benefits of our ERP implementation while leveraging the improved data (BI) to drive business decisions.In 2014, The Director of Partner Development started reporting to me and together we built a system to run a distributor's business. We used Salesforce.com's platform and integrated other apps to create a system that would allow us to help them adopt best practices in Sales (integration with Configura – draw-to-price tool), Marketing, Project Management and Finance.

In the Vice President of Business Technology’s role I am focused on 4 primary areas: IT, ERP, Sales & Marketing Technologies/Platforms and Data. I serve as a member of Spacesaver’s Executive Leadership Team. IT: Lead IT strategic and operational initiatives to achieve business goals by fostering innovation, prioritizing IT projects and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.ERP: Over the next 2-3 years, help create, drive and maintain a structure and processes that help Spacesaver realize the benefits associated with the ERP endeavor. We have created a Business Process Improvement Team/PMO to lead these efforts.Sales & Marketing Technology Vision & Strategy: Align Spacesaver’s business objectives with its sales and marketing IT infrastructure and governance. Provide oversight, visioning, process development and leadership to Spacesaver’s Sales Ops function. • Executive Sponsor to one of Spacesaver’s three strategic initiatives (Platform 7). – A business technology platform built to enable collaboration, transparency and Marketing across our distribution and manufacturing partners.Data Strategy & Integration: Define technology structure and architecture for the strategic use of data to drive Spacesaver’s CRM, ERP and Content initiatives. Investigate, drive and ensure predictive analytic solution design, potential implementation, and end results meet the business requirements with respect to functionality, performance and scalability.The role requires: Strong leadership and consensus building skills. Working well across indirect reports and cross functional partners. Ability to interact with all levels of the organization; must be able to articulate a vision and develop and deliver supporting plans. Strong relationship builder both within the organization and with external partners. Comfortable working with ambiguity and change in a fast pace environment.

Started out focusing on rebuilding the department (talent, processes, infrastructure, culture) while ensuring that the foundational elements were in place (customer service, backups, stable/solid environment, etc…). Applied ITIL appropriately for Spacesaver’s maturity and sophistication level. Have been used as a change agent and progressively given more responsibilities and opportunities to lead more people and functional areas.From 2011 – 2013 was responsible for 2 of Spacesaver’s 3 strategic initiatives (ERP & Demand Generation).2009 - Asked to lead and provide vision and oversight to Spacesaver’s Web Initiative – building tools to more effectively distribute content via the web and social.2011 - The success with the web initiative lead to the creation and Executive Sponsorship of a Demand Generation Initiative (See project below).Sampling of significant projects and/or accomplishments:• Facilitated IT Strategic Planning as a means to bring awareness of opportunities with technology and help the process of becoming a strategic partner to the business. Bubbled up the risks associated with our old ERP. See project below for more ERP details. • Designed, Built and Deployed SpaceNet 2.0 (Spacesaver’s Extranet) for enhanced collaboration with our distribution network.• Salesforce.com Implementation – Utilizing Salesforce.com for Field Service, Marketing, Demand Generation and Sales and to collaborate with our distribution (SF to SF connection & Partner Portal). Implemented Marketo (Marketing Automation) • BI/Reporting – Using the Microsoft platform, we have implemented a data warehouse for IFS and are utilizing their cubes for Finance, Sales & Manufacturing. We are using the data mining tools to start getting into more advanced analytics.• iPads/Citrix on the Shop Floor – As part of ERP implementation we have deployed 60 iPads to the shop floor to run Radley (our automated data collection software) with Bluetooth scanners and IFS.