• Responsible for the operations, P&L, and human capital for the HCA account.• Establish and disseminate a client centric regional vision that aligns with corporate initiatives.• Enlist, equip, teach, and grow a group of operational leaders to execute individually and collectively on our shared vision.• Partner with clients, corporate, and field leadership to develop, build and enable business processes that will allow radical service delivery improvements, as well as, increase EBITDA.• Support the analysis, planning, design, implementation and evaluation of key projects to drive field operations.• Interpret internal and external client “critical to quality” concepts, translate concepts into actions, align actions to results and deliver on the KPIs in order to deliver and govern best in class service.• Through cross-functional leadership, align different originations to client centric goals to enable synergy leading to improved client experience.• Enable the success of peers and sub-ordinates through teamwork, feedback, and support.• Lead client facing initiatives to resolve concerns and grow business balanced with increasing operational efficiencies.

Responsible for solution management and implementation of NCR’s Hospitality service offerings in the NAMER (North America) region. Responsible for ensuring service excellence, with a strategic focus on client satisfaction, continual service improvement, profit optimization, expansion of services, cost containment and life cycle management. Responsibilities include relationship management with regional business partners, presentation of value-added solutions to customers, management and prioritization of projects. Responsible for meeting assigned financial objectives with direct oversight of a 175 million dollar book of business.

Responsible for managing NCR operations in a five state area including Kansas, Nebraska and parts of Missouri, Iowa, and Wyoming. As part of the worldwide leader in consumer transaction technologies, my team of 45 Customer Engineers provides unparalleled service and support to our deployed equipment and software. Additional responsibilities include the following: Provide management and coaching support to NCR employees in a designated territory in order to meet customer Service Level Agreements (SLA); Monitor SLA performance against target for territory. Manage all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction. Responsible for developing employees, promoting teamwork, and fostering open and effective communications; Effectively controls expenses and assigned assets. Develop and maintain working relations with key customers in designated territory. Ensure an environment that promotes effective communications, positive employee relations, and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements. Monitor performance improvement issues and provide appropriate coaching and counseling. Execute the performance management process, which includes objective setting, development planning, and quarterly/annual performance reviews; Conduct individual and team meetings on a regular basis.

Responsible for the overall growth of assigned territory. Including relationship management, prospecting, lead generation, current account management, and customer satisfaction. Voss Lighting is one of the nation’s leading suppliers of lighting solutions and we serve a broad range of customers from business and industry to schools and governmental agencies. We provide more than lighting products, we educate our customers about how much impact the choice of lighting makes on the economics and efficiencies of a business.

Lead team to meet and exceed assigned quotas. Assess individuals and team performance and initiate development plans to narrow competency gaps. Develop, train, motivate, and coach team to produce desired high performance results. Analyze staffing needs of the operation and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate. Responsible for financial and sales reporting.