Eric Rule

Eric Rule Email and Phone Number

Manager Forecasting and Work Force Management @ T-Mobile
Shawnee, KS, US
Eric Rule's Location
Shawnee, Kansas, United States, United States
Eric Rule's Contact Details

Eric Rule personal email

n/a
About Eric Rule

This is what I do:I evaluate trends and impacts to call center metrics and determine how to adjust staffing requirements to align with the expected metrics. I provide staffing direction to ensure we can answer the phones within targeted answer times. I partner with finance to provide guidance on worked hours by location, including scenario’s on options that would drive cost savings. This influences expense by targeting cost effective locations that are delivering quality service.This is who I help:Provide staffing targets to the various locations, supporting the customer care Operations team, Finance, Customer Experience and Quality team. Provide support to the VP team regarding staffing and potential cost impacts.

Eric Rule's Current Company Details
T-Mobile

T-Mobile

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Manager Forecasting and Work Force Management
Shawnee, KS, US
Website:
tmobile.com
Employees:
90699
Eric Rule Work Experience Details
  • T-Mobile
    Manager Forecasting And Work Force Management
    T-Mobile
    Shawnee, Ks, Us
    View
  • T-Mobile
    Manager Forecasting & Work Force Management
    T-Mobile Jun 2003 - Present
    Overland Park, Ks
    Work Force Management staffing and forecasting
    View
  • Sprint
    Senior Financial Analyst
    Sprint May 1998 - May 2003
    Overland Park, Ks
    Senior Financial Analyst
    View

Eric Rule Skills

Forecasting Telecommunications Management Customer Experience Call Centers Leadership Business Process Improvement Customer Satisfaction Training Project Management Team Building Business Analysis Contract Negotiation Project Planning Customer Retention Financial Analysis Program Management Change Management Cross Functional Team Leadership Call Center Performance Management Vendor Management Process Improvement Strategic Planning International Relations Corporate Budgeting Budget Forecasts Data Analysis Problem Solving Legal Contract Review Procurement Outsourcing Outsourced Solutions International Business Workforce Management Team Leadership Workforce Planning Business Process Analytics Crm Outsourcing

Eric Rule Education Details

Frequently Asked Questions about Eric Rule

What company does Eric Rule work for?

Eric Rule works for T-Mobile

What is Eric Rule's role at the current company?

Eric Rule's current role is Manager Forecasting and Work Force Management.

What is Eric Rule's email address?

Eric Rule's email address is er****@****int.com

What schools did Eric Rule attend?

Eric Rule attended Kansas State University.

What are some of Eric Rule's interests?

Eric Rule has interest in Volleyball, Social Services, Children, Kids, Football, Wife, Environment, Disaster And Humanitarian Relief, Hunting, Fishing.

What skills is Eric Rule known for?

Eric Rule has skills like Forecasting, Telecommunications, Management, Customer Experience, Call Centers, Leadership, Business Process Improvement, Customer Satisfaction, Training, Project Management, Team Building, Business Analysis.

Who are Eric Rule's colleagues?

Eric Rule's colleagues are Jordan Whiteley, Robert Ilcyn, Demetrius Dupree, Gerard Doets, Angela Japer, Geoffrey Dela Cruz, Honor Flockhart.

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