Eric Wyman Email & Phone Number

Kalispell, Montana, United States

In my recent most role of Information Technology Manager with CityServiceValcon, I am responsible for spearheading cross-functional team of employees on multiple short- and long-term projects aimed at supporting technological security, stability, and resilience of information systems infrastructure. I am tasked with developing and introducing new and emerging tools/services/technologies, including Robotic Process Automation and Machine Learning to improve quality of life, efficiency, and accuracy of offerings.Below are my Key Contributions in this role:* Optimized operational resiliency by establishing business continuity remote site and setting up secondary source of power generation, reducing potential downtime.* Implemented Robotic Process Automation with Document Understanding and Machine Learning for Accounts Payable Department to increase operational efficiency

Kalispell, Montana, United States

In my previous role of Systems Administrator at CityServiceValcon, I was responsible for providing support to internal colleagues and ensuring, efficient, secured, and well-maintained technology infrastructure. I was tasked with overseeing and monitoring minor/major changes, upgrades, and enhancement projects for both hardware and software, while providing guidance to technical/non-technical employees.Below are my Key Contributions in this role:* Enhanced environmental expandability by restructuring server infrastructure through leveraging Nutanix Hyperconverged virtualized environments.* Boosted operational efficiency by deploying Automated Inventory Management Reporting Equipment at customers’ locations for timely planning for Logistics Coordinators.

Kalispell, Montana, United States

In my previous role of Field Service Tech/Field Service Manager at MTS, I was responsible for directing daily operations, including server installation, configuration, networking, and maintenance, while managing security auditing, technology migrations, and security system installations. I was tasked with managing various educational, government, and statewide residential clients. I also conducted interviews and educated new employees on regulatory procedures and best practicesBelow are my Key Contributions in this role:* Identified and on-boarded qualified technicians to meet and exceed needs of customers.* Developed and established new technology environments and revamped existing environments for numerous local government and educational facilities.