- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities- Perform technical reviews and share knowledge to proactively identify and prevent issues- Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies- Provide advice and guidance to customers about their current and future Red Hat products- Troubleshoot technical issues and manage issue escalation with Red Hat and customer teams- Complete analysis and present periodic reviews of operational performance to customer leadership- Manage customer use cases and maintain clear and concise case documentation- Create customer engagement plans and keep the documentation on the customer's environment updated- Manage and grow customer relationships by delivering attentive, relationship-based support- Build a sense of trust with customers and serve as their advocate within Red Hat- Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas- Partner closely with internal engineering, product management, and technical support teams to debug, test, and resolve issues- Travel, as necessary, to visit customers and attend events

- DEV Java: Java 8, JPA, Springboot, Microservices, Maven, RH JBoss / Wildfly, JSF;- DEV .Net: WebForms, ASP.NET MVC 5, ASP.NET Core, Entity FrameWork, ReportViewer;- DEV PHP: PHP 7, Zend Framework 1;- Docker, Kubernetes, Red Hat OpenShift and Red Hat 3Scale.- Webservices in REST and SOAP architecture;- Swagger, SOAP UI, Postman;- Database: Oracle, PostgreSQL, SQL Server, MySQL;- Version Control: GIT, TFS, SVN;- Front-end: HTML, CSS, JavaScript, jQuery, Bootstrap;- WSO2 Identity Server, Enterprise Integrator, API Manager and Analytics Dashboard;- DEV tools: Visual Studio, VS Code, RedHat Developer Studio, IntelliJ IDEA;- Platforms: Linux and Windows;

- Systems analysis and development (Port Management System);- Use of C # .Net language and MS SQL Server Database.- Use of Microsoft Visual Studio Community 2019 and Microsoft SQL Server Studio 18 tools.- WebForms, ASP.NET MVC 5, ReportViewer, Web layout (Bootstrap), jQuery, C Sharp coding, creation of data diagrams, views and tables;

- Lead the software development team cell; - Planning and control of software development projects, distributing tasks and monitoring the results of all areas involved (Analysis, Development and Database); - Participate in requirements gathering meetings and contribute to the technical solution; - Technically assess whether the development proposals received from analysts are in accordance with the requested functional requirements and the architecture that has been defined; - Support the approval and monitor the implementation of the systems; - Provide technical support, resolve doubts and monitor the development of the systems under the team's responsibility; - Develop and provide the maintenance of Corporate Web Systems and Web Services on an Open Source platform, taking into account the technical documentation provided by the analysts. - Analysis and Development of Integrated Systems for Public Administration; - Database Analysis and Modeling (MySQL, PostgreSql and Oracle); - Web Development - PHP, Zend Framework 1 and jQuery;- Analysis and elaboration of Dashboards with Qlik Sense;

- Analysis and Development of websites and Web systems;- Analysis and Modeling of Databases using PostgreSql and MySQL;- Use of object-oriented PHP5, bootstrap and jQuery;

- Analysis and Development of Web systems;- Corrections and improvements in distance learning systems;- Analysis and Modeling of Databases using MySQL;- Use of ASP.NET, PHP5 object-oriented and jQuery;

- Analysis and development of data collection systems and graph generation for statistical studies of flow and profile of buyers of large stores;- Analysis and Modeling of Databases using MySQL;- Use of object-oriented PHP5 and jQuery;

- Develop the Control Panel used by the company's customers to manage their domains;- Use of object-oriented PHP5 and jQuery;

- Analysis and Development of Web systems (academic);- Analysis and Modeling of Databases using PostgreSql;- Use of object-oriented PHP5 and jQuery;

- Coordinate developers and interns in small systems projects;- Analysis and Development of Web (administrative) systems;- Analysis and Modeling of Databases using PostgreSql and MySQL;- Use of object-oriented PHP5 and jQuery;- Support to system users;- Maintain the infrastructure of the Web servers;

- Implementation of Medical systems (laboratories and Radio images);- Assembly, maintenance and conversion of Firebird and SQL Sever 2005/2008 databases;- User training;

Assembly of the entire computer infrastructure of the building (passing network cables, crimping all cables, installing and configuring all new computers, assembly, administration and maintenance of the SQL Server Database server with MS SQL Server 2005 at Windows Server 2003, assembly, administration and maintenance of the DHCP Server, PROXY / Cache (squid), SARG with Conectiva 10), carrying out activities related to the maintenance of computers (Hardware and Software), maintenance of Wired and Wireless networks, support to users, assisting users in RM Sistemas' internal systems (HR, Academic, Warehousing, Library, Financial), creation of Querys to generate reports on internal systems, creation of a book consultation system for the library (Java J2SE and SQL Server) and developing small educational assessment systems for the entity in PHP / MySQL.

Performing activities related to the maintenance of computers (Hardware and Software), maintenance of Wired and Wireless networks, support to users, assisting users in the internal systems of RM Sistemas (HR, Academic, Warehouse, Library, Financial), maintenance of the Bank server of SQL Server Data with MS SQL Server 2005 on Windows Server 2003, assembly, administration and maintenance of DHCP Server, PROXY / Cache (squid), SARG and Domain (Samba) with Conectiva 10.

Performing activities related to the maintenance of computers (Hardware and Software), maintenance of Wired and Wireless networks, support to users and assisting users in the internal systems of RM Sistemas (HR, Academic, Warehouse, Library, Financial).