• Lead of Azure IAM and Intune deployment automation initiatives, designed to enhance deployment efficiency by 80% via streamlining processes and enhancing cross-departmental collaboration• Developed and implemented a PowerShell Active Directory script that resolved provisioning fallout issues, resulting in 90% faster provisioning times• Resolved complex Azure IAM and Active Directory issues in a hybrid environment caused by automation fallout, reducing end-user downtime by 70% through a combination of direct intervention and team mentorship• Led the overhaul and requirements analysis of an Ivanti ticketing system, collaborating with developers and end-users to optimize workflows and document processes using SharePoint and Visio, to reduce human error by 75%• Provided strategic oversight and direction for IT operations at a 50-person call center, serving as the primary IT lead and point of contact for the remote site, ensuring operational continuity and aligning IT services with business needs

• Performed weekly security audits for client sites utilizing security products from Sophos and Threatlocker• Security endpoint analysis and vendor management for casino clients

• Regularly perform security audits and mail traces for end users• Performed PowerShell commands to configure Microsoft 365 user permissions resulting in 80% decreased time requirements• Setup and managed identity and access management in AD and Azure AD• Managed FortiClient VPN and Webroot endpoints• Created advanced system reports in Excel for auditing merging multiple data sources resulting in a 70% increase in time savings• Created and deployed a PowerShell script to automate the gathering of Bitlocker keys for over 100 endpoints resulting in 90% time savings

• Worked with Windows Server in a proprietary cloud architecture to deploy Octopus and Jenkins jobs• Analyzed log files for failures and escalated them with proper documentation to team leads• Learned how to work in a highly secure physical and virtual environment with proper security protocols to follow• Interfaced with users on projects to install complex software on Windows Server servers• Learned how the payment card industry works

• Provided support for applications in an Azure Hybrid Cloud infrastructure• Monitored and troubleshooted DHCP issues affecting multiple VLANs• Built, updated, and deployed Windows images using MDT and Hyper-V• Provisioned and managed SSL VPN access for remote employees on an LDAP authenticated Fortinet firewall• Coordinated and implemented OneDrive group policies and instilled practices to ensure backups are consistently and reliably being performed reducing manual efforts by 90%• Created and executed PowerShell scripts across Windows Server 2016 and Active Directory

• Supported multiple Azure hybrid cloud environments• Setup, configured, and maintained on-site and cloud Datto backup solutions• Developed and deployed scripts using PowerShell and Kaseya VSA RMM (Remote Monitoring / Management) automation tools

• Developed multiple tools for managing users using Jenkins, Python, Bash, and SQL languages• Assisted end-users with new account creations, password resets, and permission issues• Created a script to automate permission configuration in a headless selenium deployment• Led an effort to migrate a legacy Linux Jenkins server while configuring the new server's SSH credentials• Provided one-on-one training to the team's support center during hand-off of personally developed tools

• Collaborated with team to maintain extensive documentation for system applications• Scripted metrics gathering for over 250 servers interfacing with AppDynamics' API• Supported RHEL / Red Hat Linux servers running WebLogic server in an enterprise environment• Maintained asset inventory for over 250 servers across multiple teams• Performed regular troubleshooting of TCP/IP network issues• Trained my team on using Git repositories while implementing version-control workflows• Led a multi-team effort to audit and script the cleanup of thousands of application accounts

• Provided remote desktop support to employees• Performed daily operations and maintenance tasks on an AS/400 system for core banking operations• Wrote Python scripts to automate file system tasks to decrease processing time

• Supported over 20 remote retail locations with proprietary POS software• Performed consistently at peak performance despite demands of a high-pressure retail environment• Provided technical support to nearly 1000 home office employees in a Windows 7, 8.1 , and 10 environment• Participated in the roll-out of a new VOIP phone system for home office and retail employees

Job keywords : Fortinet Firewalls, Linux, Juniper Firewalls, Cisco ASA, TCP/IP traffic analysis, TCP/IP fundamentals, VPN tunnels, Web Proxies, Firewalls (configuring access rules), Cent OS, Redhat Enterprise, security analyst• Handled between 15-25 calls per day with a low average talk time• Performed TCP/IP packet analysis while configuring and troubleshooting firewall policies• Supported multiple firewall platforms from vendors including Fortinet, Juniper, Cisco, and Trustwave• Project coordinator and technical escalation point for a project to proactively swap over 1000 Fortinet firewalls for a large external client• Advised a customer to use a policy based approach with our firewall saving him $5000 from purchasing an additional firewall per site• Utilized an RT ticketing system while working with external clients• Used Splunk queries to analyze network traffic• Managed Cisco switches troubleshooting VLAN configurations and other issues• Maintained Squid web proxies and other open-source security software

• Team member of the month August 2014 for my work ethic and personable approach• Praised for quick responsiveness and exceptional service for timely handling of tickets• Performed Active Directory troubleshooting and administration• Configured and troubleshooted Microsoft Windows Servers• Generated and processed user permission review reports• Resolved a failed computer lab deployment using TCP/IP skills to locate and resolve an IP conflict• Gathered requirements for and developed upon an existing Drupal knowledge base on a Linux Ubuntu web server• Supported Apple Mac computers in an Active Directory environment• Performed basic network administration including VLAN troubleshooting and deployment• Managed network cabling throughout the building and created Ethernet cables when necessary

• Routinely used automation tools for business solutions• Provided help desk support for Apple Mac computers in the home office and remote locations• Created an AppleScript that gathered daily reports into a central location• Networked surveillance equipment across multiple remote locations• Deployed new Apple remote access software, which resulted in time savings company-wide• Advised the CEO against a web development service using Business Analysis• Performed risk management for a disgruntled employee's termination by quickly revoking access

• Performed Tier 2 disk quota management for internal clients• Programmed and performed technical requirements gathering for a system coded in Java to introduce automation in troubleshooting Tivoli Storage Manager (TSM) backup clients• Led a project to reduce test server storage usage while assessing and monitoring progress for periodic reports• Developed a script using AutoIt v3 and Windows Batch coding which interfaced with Microsoft Excel to automate retrieval of storage metrics from over 100 production servers• Gathered and analyzed Windows Server 2008 Storage Area Network (SAN) storage metrics to create a visual report for managerial use• Developed and refactored a VBScript responsible for backing up a terminated user's profile• Created a Batch script to query Active Directory to partly automate disk quota management• Developed an AutoIt v3 script to parse, process, and import network equipment metrics into Microsoft Excel