Eric Sammer Email & Phone Number

Toronto, Ontario, Canada

✔Led project to translate Audio 611 calls into structured dataset for actionable technical insights, refined classification of technical calls into subgroups for targeted issue resolution, and preemptively resolved network issues using probe data.✔Drove initiative to monitor experience changes across hundreds of thousands of cell towers, identified time series patterns impacting experience for proactive fixes before Help desk calls, and reduced time to detect troubled cell towers. ✔Innovated model that predicts optimal global cell tower experience for use in guiding people to better networks, and improved Telus cell customer experience globally in targeted non-Canadian cities.✔Utilized storytelling and strategic thinking in creation of models applied to exceptional bearer session releases, such as instances involving dropped data sessions and how it influenced quality of mobile user experience.

• Leverage analytics to provide a deep understanding of customers network assets and behavior and use the insights to optimize telecom expenses.• Consult on cost effective telecom expensive management.

Toronto, Canada Area

✔Developed and automated dynamic data visualization dashboards for network capacity, which enabled daily, weekly, and monthly analysis leading to swift identification and resolution of capacity needs.✔Carried out comprehensive, meticulous examination of numerous capacity requests addressed to regulatory bodies, including CTRC and FCC commissions, and drove decommissioning projects for obsolete equipment or location closures.✔Developed customized Google Map showcasing network capacity tailored specifically to key clientele.✔Revamped business ranking methods using data-driven approach to optimize service and pricing for marketing campaigns and network engineers to deliver superior customer service. ✔Advocated for new KPIs in pre-calculating network access costs at address level across Canada.

Toronto, Canada Area

• Involved in creation of innovative Graphical Information System (GIS), which saved time by creating an intelligent dashboard which gave detailed telecom insights to any address in Canada based on Allstream’s network• Stream lined circuit ordering process by creating system rules generate optimal circuit designs.• Evolved marketing pricing structure by creating innovative product models to reflect accurate telecom costs. This model was again used to audit telecom bills which saved millions of dollars.• Generated revenue target potential for new product developments based on network Topology.• Created Customer relationship management (CRM) which analyzed every business own geographic network with respect to Allstream’s network. This targeted the best customer fit with the least network cost .• Created custom geographical telecom analysis for new business proposals as part of bidding processes.

Math

Education record

Communications tech